Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Gaining Control of IT Service Management with a Web-based Service Desk
- If your technical support staff is being pressured to do more with less (and whose isn't?), this Numara Software white paper is for you. It explains how today's mid-market organizations are benefiting from the multi-dimensional capabilities of a next-generation, Web-based service desk, which allows them to: Accelerate...
- Tags: Service Desk, Numara Software Inc., Web, Information Technology, IT Service Management, It Services
- White papers 2006-08-30
- How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs with IT Change Management Automation
- According to industry watchdog Gartner, IT organizations that don't properly manage their change processes provide significantly lower service quality than those that do. That's why many forward-thinking companies are now looking to automate their IT change management processes. Download this white paper from Numara Software to learn more about the...
- Tags: Numara Software Inc., Information Technology, Automation, Strategy, Management
- White papers 2006-08-30
- Synchronizing Service Desk Data with PIM Applications on Desktop and Mobile Devices
- Personal information management PIM software is a powerful and convenient tool that enables service desk agents to readily organize incident data from multiple sources. But there are problems associated with keeping PIM data up to date, since it's placed in local databases and caches and is disconnected from its source....
- Tags: Service Desk, Numara Software Inc., Desktop, Mobile, Personal Information Management, Mobile Device, Personal Information Management Software
- White papers 2006-07-24
- Demystifying ITIL: Recommendations for the SME Market
- Businesses examining how ITIL processes may benefit them should bear in mind organisational dynamics, maturity and resources as part of the appraisal. This is important as SMEs tend to experience frequent business changes necessary to satisfy continual and, at times, explosive growth. Although ITIL is regarded as the industry best...
- Tags: Numara Software Inc., Small And Medium Enterprise, Best Practice, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-06-07
- Numara Track-It (exe)
- Overwhelmed by e-mails, phone messages and sticky notes requesting IT help? Now you have a solution. Track-It! Standard. It's the perfect solution for tracking and managing of your IT assets and end-users' help requests. It helps increase the level of IT support, eliminating communication bottlenecks and preventing problems from falling...
- Tags: Asset, Numara Software Inc., Asset Management, Help Desk, Operational Planning, Business Operations, It Operations
- Software downloads 2005-12-16
- Numara Track-It!: An Effective Approach to Software Compliance
- Developing and maintaining an efficient and effective software compliance program is essential in today's increasingly regulated business environment. You need a tool that: Ensures compliance with current software license agreements Consistently scans for potential violations Slashes the cost of software licensing and maintenance ...
- Tags: Numara Software Inc., Software, Compliance, Tools & Techniques, Management
- White papers
- Demystifying ITIL: Recommendations for the SMB Market
- Simply put, ITIL Information Technology Infrastructure Library is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized businesses SMBs are still unaware of what ITIL implementation really entails. That is the subject...
- Tags: Numara Software Inc., Small And Medium Business, ITIL, Process Improvement, It Services, Smb/Sme, Quality, Business Operations
- White papers
- Automated IT Asset Management--Maximize Organizational Value Using Numara Track-It!
- Automated IT asset management is a simple, effective and cost-efficient means to discover, audit, track and manage the many and various elements of a company's IT infrastructure. This process allows IT managers to go from a reactive state -- solving problems only after they arise -- to a proactive state...
- Tags: Numara Software Inc., IT Asset Management, Information Technology, Automated IT Asset Management, Strategy, Management
- White papers
Additional Resources
- Cloudworks shows the green side of managed services
- Here's a refreshing twist: An executive with an ostensibly "green" technology who really isn't willing to pitch it that way. I'm talking about Cloudworks founder and CEO Mike Eaton, who really cares more instead about the "overall convenience and efficiency" of his company's services. He's playing the economy card, rather...
- Tags: Managed Services, IT Infrastructure, Information Technology, Small Business, Cloudworks, Heather Clancy
- Blog posts 2008-07-26
- Appearance: PPUG meets tomorrow in Philly
- If you're in the Philadelphia area I'd like to invite you to attend the Philadelphia PowerBook User Group PPUG meeting tomorrow at the Manayunk Brewery and Restaurant. We meet from 12 noon to 3pm over lunch and fine local beer. Want to debate my theory on...
- Tags: Apple iPhone, Philadelphia, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady
- Blog posts 2008-07-25
- Software makers may sue eBay
- Tired of being "stiff-armed" by eBay, the Software and Information Industry Association is signaling its ready to sue over pirated software sales on the dominant online auction site, PC World reports. SIIA has offered eBay several suggestions for stemming the sale of pirated software on...
- Tags: Software, Software Information Industry Association, eBay Inc., Tiffany, Tools & Techniques, Piracy, Sales Strategy, Management, Business Operations, Corporate Law, Sales, Richard Koman
- Blog posts 2008-07-25
- Gaping holes in RealPlayer patched
- Digital media delivery firm RealNetworks has shipped a high-prority patch to cover four gaping holes in its flagship RealPlayer software, warning that the vulnerabilities could put users at risk of code execution attacks. The patch comes a few hours after Secunia released an advisory warning for one...
- Tags: Vulnerability, RealNetworks Inc., RealNetworks RealPlayer, Digital Music, Digital Media, Security, Personal Technology, Consumer Electronics, Ryan Naraine
- Blog posts 2008-07-25
- What paper trail?
- I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....
- Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy
- Blog posts 2008-07-25
- EIC podcast: Microsoft's analyst meeting; Icahn's deal; Facebook
- On this week's EIC squared podcast, Dan is back and we talk about Microsoft's analyst meeting, Kevin Johnson's departure from the software giant, Carl Icahn's deal with Yahoo and Facebook. The big news this week was Microsoft's financial meeting (see Mary Jo Foley and Ina Fried's coverage)...
- Tags: Facebook, Yahoo! Inc., Microsoft Corp., Carl Icahn, Dan, Podcasts, Portals, Internet, Larry Dignan
- Blog posts 2008-07-25
- Microsoft joins 'patch DNS now' chant; Apple patch missing
- On the heels of the release of weaponized exploit code for the DNS cache poisoning vulnerability, Microsoft has joined the chorus of security pros pleading with DNS server providers to immediately apply patches to protect users from malicious attacks. The Redmond, Wash. security...
- Tags: Apple Macintosh, DNS, Vulnerability, Apple Inc., Exploit Code, Microsoft Corp., Attack, Dan Kaminsky, Domain Names, Apple Mac OS X, Networking, Security, Internet, Operating Systems, Software, Apple Mac OS, Ryan Naraine
- Blog posts 2008-07-25
- Mystery solved: Apple's new product is iTablet (updated)
- Previously I speculated about the mysterious "product transition" that Apple's Peter Oppenheimer CFO mentioned no less than seven times in the Q3 2008 Earnings conference call with analysts. Some of his quotes from the call: We are working to develop new products that contains technologies...
- Tags: Apple Inc., Tablets, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady
- Blog posts 2008-07-25
- Heap-based buffer overflow reported in RealNetworks RealPlayer
- Update 07/25/2008: Aaron Portnoy of TippingPoint's security research group was kind enough to point out that I'm actually not affected by this, since I've installed the newest version of RealPlayer. From Aaron's email: Notice the Secunia advisory states it affects RealPlayer 10.5... the latest is 11.x, which now uses...
- Tags: Vulnerability, RealNetworks Inc., Buffer-overflow, RealNetworks RealPlayer, Secunia Research, Vendor, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Nathan McFeters
- Blog posts 2008-07-25
- Microsoft may need an IBM moment of clarity
- Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...
- Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan
- Blog posts 2008-07-25
- AOL gussies up for potential sale, but who's buying?
- AOL is shutting down XDrive, AOL Pictures and other properties in a belt tightening move that may indicate the company is setting itself up to be sold. The larger question: Who will buy AOL from Time Warner? According to a memo posted by TechCrunch, AOL executive vice...
- Tags: America Online Inc., Portals, Business Structures, Litigation, Internet, Finance, Business Operations, Larry Dignan
- Blog posts 2008-07-25
- News to know: 'Spam king' dead; Microsoft's cloud; Dell;
- Notable headlines: Ryan Naraine: Escapee 'Spam King' dead in apparent murder-suicide CBS Denver Video: 'Spam King' Inmate Dies Along With Wife, Daughter Mary Jo Foley: Ozzie foreshadows 'Zurich,' Microsoft's elastic cloud Microsoft to get more 'Apple-like' in PC,...
- Tags: Larry Dignan
- Blog posts 2008-07-25
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White Papers and Webcasts
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
