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	<title><![CDATA[nucleus research inc. Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/nucleus+research+inc..html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to nucleus research inc.]]></description>
	<s:counts start="0" returned="16" found="16" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Nucleus Research Case Study: 2nd Wind]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1016441]]></link>
		<description><![CDATA[2nd Wind was founded in Minneapolis in 1991 as a specialty used exercise equipment dealer, and grew rapidly. It found that its collaboration and project management needs stretched beyond just Exchange and it would likely need to invest in other tools such as Microsoft Project as well. It also needed...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Mar 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Research Note Getting More From Your Current IT Investment]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1007377]]></link>
		<description><![CDATA[While improved application performance and reduced IT troubleshooting can have a real impact on IT and end user productivity, solutions such as application performance management can be overlooked in the budgeting prioritization process if they don't deliver clear business benefit. Nucleus's analysis of Vantage found that there were often enough...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/budgeting.html"><![CDATA[Budgeting]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/it+investment.html"><![CDATA[IT Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+finance.html"><![CDATA[Personal Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[ROI Case Study: IBM Cognos United States Army]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129553]]></link>
		<description><![CDATA[The United States Army's Armament Research and Engineering Center ARDEC is the Army's principal researcher, developer, and sustainer of current and future armament and munitions systems. The United States military is continually looking for ways to cut costs by reducing staff, closing down facilities, and terminating programs that are found...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cognos+inc..html"><![CDATA[Cognos Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/united+states+army.html"><![CDATA[United States Army]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
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		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COGN</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">COGN,IBM</category>
	</item>
	<item>
		<title><![CDATA[Getting to work without going to work, how green is that?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/green/?p=1149]]></link>
		<description><![CDATA[A resource management software provider teamed up with an experienced market analysis and research firm.  Their goal was to find out how American corporations are using technology to control their operating costs.  Building space, operating costs from lighting to HVAC, conference room needs--all are crucial parts of the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 22 Jun 2008 15:15:51 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/worker.html"><![CDATA[Worker]]></category>
		<category domain="http://updates.zdnet.com/tags/peoplecube.html"><![CDATA[PeopleCube]]></category>
		<category domain="http://updates.zdnet.com/tags/john+anderson.html"><![CDATA[John Anderson]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommuting.html"><![CDATA[Telecommuting]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/harry+fuller.html"><![CDATA[Harry Fuller]]></category>
	</item>
	<item>
		<title><![CDATA[Nucleus Research: Oracle beats SAP among small, mid-sized enterprises]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=5279]]></link>
		<description><![CDATA[A Nucleus Research report about how Oracle and SAP fare among small and mid-sized enterprises has sparked a dust-up between the two--again. In a survey, Nucleus Research finds that customers at smaller companies generally favor Oracle. The bottom line: Only 41 percent of SAP SMB customers interviewed got a positive...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 05 Jun 2007 10:55:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+infrastructure.html"><![CDATA[Software Infrastructure]]></category>
		<category domain="http://updates.zdnet.com/tags/sap.html"><![CDATA[SAP]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle.html"><![CDATA[Oracle]]></category>
		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
	</item>
	<item>
		<title><![CDATA[Nucleus Research Case Study: SBAB]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=358624]]></link>
		<description><![CDATA[SBAB is a Sweden-based provider of mortgages to individuals purchasing residential, rental, and vacation properties. In early 2005, SBAB senior management was anticipating significant changes in its operating environment and wanted to make sure that it had the proper information systems in place. SBAB wanted to expand its operations in...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bea+systems+inc..html"><![CDATA[BEA Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sbab.html"><![CDATA[SBAB]]></category>
		<category domain="http://updates.zdnet.com/tags/application+servers.html"><![CDATA[Application Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/mortgages.html"><![CDATA[Mortgages]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+statements.html"><![CDATA[Financial Statements]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/capital+structures.html"><![CDATA[Capital Structures]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BEAS</category>
		<category domain="tickers">BEAS</category>
	</item>
	<item>
		<title><![CDATA[Nucleus Research Case Study: IRMC]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382061]]></link>
		<description><![CDATA[IRMC provides customer management solutions specializing in collections, accounts receivable management, and customer retention services through its global call center network of nearly 6,000 employees. IRMC needed greater speed and flexibility in meeting the needs of its collections and financial services industry clients, who often requested rapid rollout of additional...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/accounts+receivable.html"><![CDATA[Accounts Receivable]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/vmware+inc..html"><![CDATA[VMware Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/irmc.html"><![CDATA[IRMC]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VMW</category>
		<category domain="tickers">VMW</category>
	</item>
	<item>
		<title><![CDATA[Sapped to the max: non partisan research]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Murphy/?p=632]]></link>
		<description><![CDATA[I'm somewhat embarrased to admit this, but we haven't actually cancelled  our subscription to The Economist despite their anti-Unix, anti-change, and anti-American biases - mainly because my wife agrees with their politics and they're generally at least literate in their wrongness.  That said, an Oracle ad on the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 05 Jul 2006 03:19:07 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
	</item>
	<item>
		<title><![CDATA[Nucleus Research: Echopass Delivers Maximum ROI with its On-Demand Contact Center Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=244558]]></link>
		<description><![CDATA[Companies attracted to the promise of the on-demand call center often want to know exactly where the return on their investment will come from. By focusing on a few key metrics, this report from Nucleus Research shows where companies can expect to get the real value from the on-demand call...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Jul 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/on-demand.html"><![CDATA[On-demand]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/echopass+corp..html"><![CDATA[Echopass Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Survey: it's all about reuse, for now]]></title>
		<link><![CDATA[http://blogs.zdnet.com/service-oriented/?p=474]]></link>
		<description><![CDATA[The folks at webMethods passed along the results of a study which they presumably sponsored or heavily supported that found that -- surprise -- users of the vendor's SOA Fabric suite achieved cost savings and agility.Nevertheless, the study, produced by Nucleus Research, caught my eye, because it hit on the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 15 Nov 2005 08:13:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/reuse.html"><![CDATA[reuse]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/soa.html"><![CDATA[SOA]]></category>
	</item>
	<item>
		<title><![CDATA[Expert advice on advice: use Gartner and Nucleus Research, drop TCO]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-9596-0.html?forumID=1&threadID=11797&messageID=234701&start=0]]></link>
		<description><![CDATA[Expert advice on advice: use Gartner and Nucleus Research, drop TCOStating the stunningly obviousWhen you make a capital investment you look at what potential profit it brings the business as well as the costs.Should we demand a course in basic accounting for all CIOs or would this overtax their intellects?Can't...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 13 Jul 2005 05:31:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[ROI/TCO]]></category>
		<category domain="http://updates.zdnet.com/tags/tco.html"><![CDATA[TCO]]></category>
		<category domain="http://updates.zdnet.com/tags/expert+advice.html"><![CDATA[Expert Advice]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/gartner+inc..html"><![CDATA[Gartner Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IT</category>
		<category domain="tickers">IT</category>
	</item>
	<item>
		<title><![CDATA[Expert advice on advice: use Gartner and Nucleus Research, drop TCO]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Research/?p=225]]></link>
		<description><![CDATA[In his column today, InfoWorld's Ephraim Schwartz suggests that combining traditional advice from firms like Gartner with Nucleus Research's alternative ROI-case study approach can give the most complete picture of a product or technology. Schwartz writes: "As beneficial as Gartner, Forrester, or AMR Research can be in the decision-making process,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 12 Jul 2005 16:34:18 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/ian+campbell.html"><![CDATA[Ian Campbell]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
	</item>
	<item>
		<title><![CDATA[ROI Case Study: Microsoft Office InfoPath - MCS]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238200]]></link>
		<description><![CDATA[Microsoft Consulting Services MCS is the worldwide IT and consulting business run by Microsoft to address the needs of enterprise customers and partners. To manage client engagements, MCS follows a series of steps internally, beginning with contract creation and moving on to project tracking and fulfillment. MCS realized that the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/consulting.html"><![CDATA[Consulting]]></category>
		<category domain="http://updates.zdnet.com/tags/creation.html"><![CDATA[Creation]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+consulting+services.html"><![CDATA[Microsoft Consulting Services]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[ROI Case Study: Microsoft CRM - AAA Mortgage]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=240353]]></link>
		<description><![CDATA[Based in Alpharetta, Georgia, AAA Mortgage has been a leader in the residential financing business since the early 1990s. With three offices, the company provides primarily residential loans and home equity lines of credit. To boost competitiveness and customer service, AAA Mortgage sought to enable faster processing times when a...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/financing.html"><![CDATA[Financing]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/equity.html"><![CDATA[Equity]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+crm.html"><![CDATA[Microsoft CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/mortgages.html"><![CDATA[Mortgages]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/capital+structures.html"><![CDATA[Capital Structures]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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	<item>
		<title><![CDATA[ROI Case Study: Microsoft Office InfoPath Windows Test Team]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=256912]]></link>
		<description><![CDATA[Microsoft's Windows Test Team has used Microsoft Office InfoPath and SharePoint Team Services to communicate effectively with teams about test criteria and procedures and to standardize product testing. Key returns include increases in the productivity of test group managers and the ability to improve product quality without hiring additional quality...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/window.html"><![CDATA[Window]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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		<title><![CDATA[Nucleus Research: ROI Measurements for Remote Support]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=321746]]></link>
		<description><![CDATA[Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and end user satisfaction and productivity by providing easy remote access to computers via a Web browser.   ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/webex+communications+inc..html"><![CDATA[WebEx Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/nucleus+research+inc..html"><![CDATA[Nucleus Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+support.html"><![CDATA[Remote Support]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WEBX</category>
		<category domain="tickers">WEBX</category>
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