nucleus research inc.

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Nucleus Research Case Study: 2nd Wind

2nd Wind was founded in Minneapolis in 1991 as a specialty used exercise equipment dealer, and grew rapidly. It found that its collaboration and project management needs stretched beyond just Exchange and it would likely need to invest in other tools such as Microsoft Project as well. It also needed...

Tags: Environment, Nucleus Research Inc., Groupware, Collaboration, Project Management, Cloud Computing, Tools & Techniques, Enterprise Software, Software, It Operations, It service Management, Management

Case studies 2009-03-01

Research Note Getting More From Your Current IT Investment

While improved application performance and reduced IT troubleshooting can have a real impact on IT and end user productivity, solutions such as application performance management can be overlooked in the budgeting prioritization process if they don't deliver clear business benefit. Nucleus's analysis of Vantage found that there were often enough...

Tags: Budgeting, Information Technology, IT Investment, Nucleus Research Inc., Strategy, Personal Finance, Financial Services, Management

White papers 2008-12-01

ROI Case Study: IBM Cognos United States Army

The United States Army's Armament Research and Engineering Center ARDEC is the Army's principal researcher, developer, and sustainer of current and future armament and munitions systems. The United States military is continually looking for ways to cut costs by reducing staff, closing down facilities, and terminating programs that are found...

Tags: Cognos Inc., Nucleus Research Inc., ROI, IBM Corp., United States Army, Pricing, Business Intelligence, Tools & Techniques, Workforce Management, Roi/Tco, Training And Certification, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Human Resources, Finance, Managerial Accounting

Case studies 2008-08-01

Getting to work without going to work, how green is that?

A resource management software provider teamed up with an experienced market analysis and research firm. Their goal was to find out how American corporations are using technology to control their operating costs. Building space, operating costs from lighting to HVAC, conference room needs--all are crucial parts of the...

Tags: Nucleus Research Inc., Worker, PeopleCube, John Anderson, Telecommuting, Human Resources, Workforce Management, Harry Fuller

Blog posts 2008-06-22

Nucleus Research: Oracle beats SAP among small, mid-sized enterprises

A Nucleus Research report about how Oracle and SAP fare among small and mid-sized enterprises has sparked a dust-up between the two--again. In a survey, Nucleus Research finds that customers at smaller companies generally favor Oracle. The bottom line: Only 41 percent of SAP SMB customers interviewed got a positive...

Tags: Software Infrastructure, SAP, Oracle, General, ERP

Blog posts 2007-06-05

Nucleus Research Case Study: SBAB

SBAB is a Sweden-based provider of mortgages to individuals purchasing residential, rental, and vacation properties. In early 2005, SBAB senior management was anticipating significant changes in its operating environment and wanted to make sure that it had the proper information systems in place. SBAB wanted to expand its operations in...

Tags: BEA Systems Inc., Nucleus Research Inc., SBAB, Application Servers, Middleware, Mortgages, Enterprise Software, Financial Statements, Web Services, Software, Finance, Capital Structures, Financial Accounting

Case studies 2007-06-01

Nucleus Research Case Study: IRMC

IRMC provides customer management solutions specializing in collections, accounts receivable management, and customer retention services through its global call center network of nearly 6,000 employees. IRMC needed greater speed and flexibility in meeting the needs of its collections and financial services industry clients, who often requested rapid rollout of additional...

Tags: Team, Accounts Receivable, Nucleus Research Inc., VMware Inc., IRMC, Team Management, Operational Accounting, Management, Finance

Case studies 2007-04-01

Sapped to the max: non partisan research

I'm somewhat embarrased to admit this, but we haven't actually cancelled our subscription to The Economist despite their anti-Unix, anti-change, and anti-American biases - mainly because my wife agrees with their politics and they're generally at least literate in their wrongness. That said, an Oracle ad on the...

Tags: Nucleus Research Inc., SAP AG

Blog posts 2006-07-05

Nucleus Research: Echopass Delivers Maximum ROI with its On-Demand Contact Center Services

Companies attracted to the promise of the on-demand call center often want to know exactly where the return on their investment will come from. By focusing on a few key metrics, this report from Nucleus Research shows where companies can expect to get the real value from the on-demand call...

Tags: On-demand, Nucleus Research Inc., ROI, Echopass Corp., Cloud Computing, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2006-07-01

Survey: it's all about reuse, for now

The folks at webMethods passed along the results of a study which they presumably sponsored or heavily supported that found that -- surprise -- users of the vendor's SOA Fabric suite achieved cost savings and agility.Nevertheless, the study, produced by Nucleus Research, caught my eye, because it hit on the...

Tags: reuse, Nucleus Research Inc., SOA

Blog posts 2005-11-15

Expert advice on advice: use Gartner and Nucleus Research, drop TCO

Expert advice on advice: use Gartner and Nucleus Research, drop TCOStating the stunningly obviousWhen you make a capital investment you look at what potential profit it brings the business as well as the costs.Should we demand a course in basic accounting for all CIOs or would this overtax their intellects?Can't...

Tags: ROI/TCO, TCO, Expert Advice, Nucleus Research Inc., Gartner Inc.

Discussion threads 2005-07-13

Expert advice on advice: use Gartner and Nucleus Research, drop TCO

In his column today, InfoWorld's Ephraim Schwartz suggests that combining traditional advice from firms like Gartner with Nucleus Research's alternative ROI-case study approach can give the most complete picture of a product or technology. Schwartz writes: "As beneficial as Gartner, Forrester, or AMR Research can be in the decision-making process,...

Tags: Ian Campbell, Nucleus Research Inc.

Blog posts 2005-07-12

ROI Case Study: Microsoft Office InfoPath - MCS

Microsoft Consulting Services MCS is the worldwide IT and consulting business run by Microsoft to address the needs of enterprise customers and partners. To manage client engagements, MCS follows a series of steps internally, beginning with contract creation and moving on to project tracking and fulfillment. MCS realized that the...

Tags: Contract Management, Microsoft Office, Nucleus Research Inc., ROI, Microsoft Corp., Consulting, Creation, Microsoft Consulting Services, Service Management, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies

ROI Case Study: Microsoft CRM - AAA Mortgage

Based in Alpharetta, Georgia, AAA Mortgage has been a leader in the residential financing business since the early 1990s. With three offices, the company provides primarily residential loans and home equity lines of credit. To boost competitiveness and customer service, AAA Mortgage sought to enable faster processing times when a...

Tags: Financing, Nucleus Research Inc., ROI, Equity, Microsoft Corp., Microsoft CRM, CRM, Mortgages, Customer Relationship Management (CRM), Advertising & Promotion, Investment, Enterprise Software, Finance, Capital Structures, Software, Marketing

Case studies

ROI Case Study: Microsoft Office InfoPath Windows Test Team

Microsoft's Windows Test Team has used Microsoft Office InfoPath and SharePoint Team Services to communicate effectively with teams about test criteria and procedures and to standardize product testing. Key returns include increases in the productivity of test group managers and the ability to improve product quality without hiring additional quality...

Tags: Team, Microsoft Office, Window, Nucleus Research Inc., ROI, Quality Control, Microsoft Corp., Microsoft Windows Test Team, Team Management, Quality, Management, Business Operations

Case studies

Nucleus Research: ROI Measurements for Remote Support

Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and end user satisfaction and productivity by providing easy remote access to computers via a Web browser.

Tags: WebEx Communications Inc., Nucleus Research Inc., ROI, Remote Support

White papers

Additional Resources

Can SOA save Siebel?

Siebel Systems has had a rough year. One lousy earnings announcement after another. One CEO makes the mistake of admitting the company has failed to execute and promptly gets executed. So the board installs one of its own -- a guy who presided over one of the biggest dotcom disasters...

Tags: Siebel Systems Inc.

Blog posts 2005-08-03

An ROI Case Study of One Manufacturer's Microsoft Exchange Server Deployment

This case study from Nucleus Research describes the connectivity and communications challenges that sales representatives for Lifetime Products, Inc., were facing on the road, and explains how the company's upgrade from Microsoft® Exchange Server 2000 to Exchange Server 2003 helped solve those users' remote connectivity problems. The paper also quantifies...

Tags: Microsoft Exchange Server, ROI, Server, Microsoft Corp., E-mail Servers, Groupware, Enterprise Software, Software

Case studies 2005-01-01