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	<title><![CDATA[ntrglobal Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/ntrglobal.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to ntrglobal]]></description>
	<s:counts start="0" returned="12" found="12" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Selection Criteria for Remote Support Tools]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1168761]]></link>
		<description><![CDATA[Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 23 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/freeware.html"><![CDATA[Freeware]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+support.html"><![CDATA[Remote Support]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
	</item>
	<item>
		<title><![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1168759]]></link>
		<description><![CDATA[Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 23 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/practice.html"><![CDATA[Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1174387]]></link>
		<description><![CDATA[As corporations expand their business operations across buildings, cities, and national boundaries, the demand for a reliable, highly secure remote support system grows. Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 29 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+support.html"><![CDATA[Remote Support]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
	</item>
	<item>
		<title><![CDATA[Achieving Sustainable Business Growth With a Total Global Support Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1174391]]></link>
		<description><![CDATA[Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting customers. If they are considering or have already purchased product, they expect total support. If...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 08 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Total Support: Achieving sustainable business growth with a remote support solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=393651]]></link>
		<description><![CDATA[Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 30 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/solution.html"><![CDATA[Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+support.html"><![CDATA[Remote Support]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
	</item>
	<item>
		<title><![CDATA[Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=377807]]></link>
		<description><![CDATA[Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their desks. But why not save a lot of time and solve them all from your desk?    You...]]></description>
		<s:doctype><![CDATA[Download resources]]></s:doctype>
		<pubDate>Tue, 01 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/desk.html"><![CDATA[Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/on-demand.html"><![CDATA[On-demand]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/mice.html"><![CDATA[Mice]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/peripherals.html"><![CDATA[Peripherals]]></category>
	</item>
	<item>
		<title><![CDATA[$34m VC round for Spanish SaaS venture]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=543]]></link>
		<description><![CDATA[One of the largest rounds of VC funding for a SaaS venture this year was closed earlier this month by Barcelona-based NTRglobal, which although little known outside its own market is one of Europe's biggest SaaS players. by Phil Wainewright]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 30 Jun 2008 05:39:19 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/ntr+global.html"><![CDATA[NTR Global]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
	</item>
	<item>
		<title><![CDATA[NTRadmin 1.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=826777]]></link>
		<description><![CDATA[NTRadmin lets you monitor the status of PCs and servers in your network and easily resolve incidents. IT administration tasks can be automated with NTRadmin Bots. WAN management made easy. Main features: NTRadmin Bots, remote control of unattended machines, online inventory, file transfer, remote power on/off, silent deployment, user community.You...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 04 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/incident.html"><![CDATA[Incident]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/monitors+%2526+displays.html"><![CDATA[Monitors & Displays]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/components.html"><![CDATA[Components]]></category>
	</item>
	<item>
		<title><![CDATA[NTRconnect Remote Access for Mac 2 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=802169]]></link>
		<description><![CDATA[Secure remote access to your Mac from any computer at any time. NTRconnect offers easy access to all your applications, files, folders, and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect plus file transfer, advanced keycard security, Wake-on-LAN, invite a guest capability and keyboard,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 27 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrconnect+pro.html"><![CDATA[NTRconnect Pro]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[NTRconnect Remote Access 2.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=602007]]></link>
		<description><![CDATA[Secure remote access to your PC or Mac from any computer at any time. NTRconnect Free offers easy access free of charge to all your applications, files, folders and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect Free plus file transfer, advanced keycard security,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 30 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrconnect+pro.html"><![CDATA[NTRconnect Pro]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[NTRconnect 2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=779429]]></link>
		<description><![CDATA[Secure remote access to your PC or Mac from any computer at any time. NTRconnect Free offers easy access free of charge to all your applications, files, folders and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect Free plus file transfer, advanced keycard security,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 19 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrconnect+pro.html"><![CDATA[NTRconnect Pro]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=381472]]></link>
		<description><![CDATA[When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest challenges facing support organizations. In response, advanced on-demand remote support solutions have emerged to address the inadequacies of Web tools, email,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 22 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/on-demand.html"><![CDATA[On-demand]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+support.html"><![CDATA[Remote Support]]></category>
		<category domain="http://updates.zdnet.com/tags/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
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