ntrglobal

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Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...

Tags: Freeware, Remote Support, NTRglobal, Remote Administration

White papers 2009-10-23

The 10 Worst Practices for Technical Support and How to Overcome Them

Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...

Tags: Practice, NTRglobal, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2009-10-23

NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations

As corporations expand their business operations across buildings, cities, and national boundaries, the demand for a reliable, highly secure remote support system grows. Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that...

Tags: Security, Remote Support, NTRglobal, Remote Administration

White papers 2009-05-29

Achieving Sustainable Business Growth With a Total Global Support Solution

Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting customers. If they are considering or have already purchased product, they expect total support. If...

Tags: NTRglobal, Strategy, Management

White papers 2009-01-08

Total Support: Achieving sustainable business growth with a remote support solution

Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total...

Tags: Solution, Remote Support, NTRglobal, Remote Administration

White papers 2008-10-30

Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their desks. But why not save a lot of time and solve them all from your desk? You...

Tags: Desk, On-demand, NTRglobal, Remote Administration, Help Desk, Mice, Call Centers, Cloud Computing, Desktops, It Operations, Hardware, Peripherals

Download resources 2008-07-01

$34m VC round for Spanish SaaS venture

One of the largest rounds of VC funding for a SaaS venture this year was closed earlier this month by Barcelona-based NTRglobal, which although little known outside its own market is one of Europe's biggest SaaS players. by Phil Wainewright

Tags: Software-as-a-service, NTR Global, NTRglobal, Software As A Service (SaaS), Cloud Computing, Remote Administration, Emerging Technologies, Phil Wainewright

Blog posts 2008-06-30

NTRadmin 1.0 (Windows)

NTRadmin lets you monitor the status of PCs and servers in your network and easily resolve incidents. IT administration tasks can be automated with NTRadmin Bots. WAN management made easy. Main features: NTRadmin Bots, remote control of unattended machines, online inventory, file transfer, remote power on/off, silent deployment, user community.You...

Tags: Network, Microsoft Windows, Incident, Computer, NTRglobal, Productivity, Monitors & Displays, Networking, Hardware, Components

Software downloads 2008-06-04

NTRconnect Remote Access for Mac 2 (Mac)

Secure remote access to your Mac from any computer at any time. NTRconnect offers easy access to all your applications, files, folders, and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect plus file transfer, advanced keycard security, Wake-on-LAN, invite a guest capability and keyboard,...

Tags: Apple Macintosh, Computer, NTRglobal, NTRconnect Pro, Productivity, Desktops, Hardware

Software downloads 2007-12-27

NTRconnect Remote Access 2.0 (Windows)

Secure remote access to your PC or Mac from any computer at any time. NTRconnect Free offers easy access free of charge to all your applications, files, folders and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect Free plus file transfer, advanced keycard security,...

Tags: Apple Macintosh, Microsoft Windows, Computer, NTRglobal, NTRconnect Pro, Productivity, E-mail, Desktops, Online Communications, Hardware

Software downloads 2007-10-30

NTRconnect 2 (Windows)

Secure remote access to your PC or Mac from any computer at any time. NTRconnect Free offers easy access free of charge to all your applications, files, folders and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect Free plus file transfer, advanced keycard security,...

Tags: Apple Macintosh, Microsoft Windows, Computer, NTRglobal, NTRconnect Pro, Productivity, E-mail, Desktops, Online Communications, Hardware

Software downloads 2007-06-19

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest challenges facing support organizations. In response, advanced on-demand remote support solutions have emerged to address the inadequacies of Web tools, email,...

Tags: On-demand, Help Desk, Remote Support, NTRglobal, Remote Administration, Managed Hosting, Cloud Computing

White papers 2006-11-22

Additional Resources

ComputerWeekly - Simplified Systems Management for SMEs

How do people take the complexity out of systems management, to make it easy enough for Ssmall and Medium size Enterprises SMEs to use? There are lower-end products around such as Ipswitch WhatsUp Gold, those that scale through the mid-market such as NTRGlobal and NetIQ, and there are even freeware...

Tags: Quocirca, Freeware, Small And Medium Enterprise, Systems Management, Smb/Sme, It Services, Network Administration, Networking

White papers 2009-02-09

The Folks at NTR say it's a small, but crucial, step from software to landscape

I spoke with two execs at NTR recently, and they were talking software, of course. But they were really talking about the planet, energy conservation and taking some action. Now. Not waiting. Not expecting a magic fix. NTR, based in Barcelona, is a...

Tags: Software, NTR Global, Tree, Harsch, Tools & Techniques, Telecommuting, Strategy, Management, Human Resources, Workforce Management, Harry Fuller

Blog posts 2008-05-20