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Trialware: Secure and Simple On-demand Remote PC Support

If you're looking for the most affordable Web-based remote support solution on the market, look no further than NTR's InQuiero. InQuiero establishes an immediate, secure connection between your support desk and a remote PC or MAC, enabling your support staff to quickly and confidentially diagnose and resolve remote users' computer...

Tags: NTR Inquiero, PC, NTR Global, On-demand, Remote Support, Remote Administration, Help Desk, Productivity, Call Centers, It Operations

Download resources 2006-01-01

NTR’s Inquiero Remote Support Helps Leading Retail Enterprise Software Technology Provider Reduce Support Costs and Increase Employee Satisfaction

Before NTR’s Inquiero Remote Support Solution, nearly all internal support problems required extensive phone calls, and in many instances, travel was needed to rapidly identify and remedy the problem. Retalix couldn’t justify flying to migrate all newly acquired companies into the Retalix IT infrastructure either because it...

Tags: NTR Inquiero, NTR Global, Remote Support, Retalix, Remote Administration, Web Browsers, Internet

Case studies 2005-12-01

Honda Automobiles Spain successfully implemented NTR Inquiero and achieved substantial improvements in their technical support

Honda Automobiles Spain was in search for a remote support solution that would improve its costly and slow technical assistance process, needed to support its 100-strong sales office network with approximately 600 users. After having tested several remote control programs, Honda Automobiles decided to implement NTR’s Inquiero...

Tags: NTR Inquiero, Honda Motor Co., NTR Global, Remote Administration, Sales Strategy, Sales

Case studies 2005-12-01

Additional Resources

News to know: Hactivists; XO-2 laptop; HP; Virtualization

Notable headlines: Dancho Danchev: Pro-Serbian hacktivists attacking Albanian web sites Over 1.5 million pages affected by the recent SQL injection attacks DoS Attacks Using SQL Wildcards Revealed Ryan Naraine: Secunia finds 'highly critical' Foxit Reader Flaw Are you wary of...

Tags: Larry Dignan, Hewlett-Packard Co., Virtualization, Network, Microsoft Corp., Twitter, Laptop Computer, One Laptop Per Child Project, Sales Strategy, Ultramobile PCs (UMPCs), Microsoft Windows Vista (Longhorn), Sales Force Management, Sales, Tablets, Hardware, Notebooks & Tablets, Emerging Technologies, Operating Systems, Microsoft Windows, Software

Blog posts 2008-05-21

The Folks at NTR say it's a small, but crucial, step from software to landscape

I spoke with two execs at NTR recently, and they were talking software, of course. But they were really talking about the planet, energy conservation and taking some action. Now. Not waiting. Not expecting a magic fix. NTR, based in Barcelona, is a...

Tags: Software, NTR Global, Tree, Harsch, Tools & Techniques, Telecommuting, Strategy, Management, Human Resources, Workforce Management, Harry Fuller

Blog posts 2008-05-20

Google will face Congressional hearings over China

Google will face Congressional hearings over ChinaBullhockyGoing after google changes nothing. They did what they did because things were going to come out the same regardless. Now they can somewhat control the censorship on their end and can provide real service.It changes nothing until you change chinese government... all this...

Tags: Government, Vertical industries, Google Inc., NTR Global, waiver, censorship

Discussion threads 2006-01-26

Datamatic Improves First Time Call Resolution and Customer Service Using NTR’s Remote Support Products

As an AMR industry leader, Datamatic caters to a diverse mix of utility companies that utilize Datamatic’s unique meter-independent solutions. To reduce costs and improve customer service, Datamatic sought a better way to assist its eclectic combination of end-users, which ranged from computer-savvy users to novice computer users. ...

Tags: Customer Service, NTR Global, Remote Support, Datamatic, Remote Administration

Case studies 2005-12-01