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	<title><![CDATA[ntl:telewest business Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to ntl:telewest business]]></description>
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		<title><![CDATA[Contact Centres: Optimum service at optimum cost]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1186291]]></link>
		<description><![CDATA[Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.  ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 16 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cost.html"><![CDATA[Cost]]></category>
		<category domain="http://updates.zdnet.com/tags/ntl%253atelewest+business.html"><![CDATA[ntl:Telewest Business]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Next Generation Networks and the migration towards convergence]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=392564]]></link>
		<description><![CDATA[The benefits of converged data and voice networks have been on the horizon for some time, but it is only now that they have become a viable option for the majority of firms. Next Generation Networks NGNs, which combine data, voice and other applications onto a single platform are driving...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 31 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/migration.html"><![CDATA[Migration]]></category>
		<category domain="http://updates.zdnet.com/tags/convergence.html"><![CDATA[Convergence]]></category>
		<category domain="http://updates.zdnet.com/tags/ntl%253atelewest+business.html"><![CDATA[ntl:Telewest Business]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
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		<title><![CDATA[Telecom 2.0: Mind over matter]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=377384]]></link>
		<description><![CDATA[ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.  ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 21 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/ntl%253atelewest+business.html"><![CDATA[ntl:Telewest Business]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
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		<title><![CDATA[Laying the foundations for evolving eGovernment: Why next generation Ethernet technology holds the key]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=352632]]></link>
		<description><![CDATA[The UK Government has committed to transform the public sector by making truly e-enabled delivery of public services a reality.This whitepaper demonstrates with real-life examples of successful projects  how next generation Ethernet technology is providing the robust communications infrastructure needed for transformational eGovernment.  ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 15 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/ntl%253atelewest+business.html"><![CDATA[ntl:Telewest Business]]></category>
		<category domain="http://updates.zdnet.com/tags/uk+government.html"><![CDATA[UK Government]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/ethernet.html"><![CDATA[Ethernet]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
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		<title><![CDATA[Inter-site Ethernet: A guide to choosing your Ethernet service provider]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=352633]]></link>
		<description><![CDATA[The market for Ethernet is continuing to grow, as UK organisations appreciate the cost savings, performance and efficiency gains to be made from deploying services based on this transport technology.Learn how your organisation can exploit the benefits   offered by Ethernet and how to compare providers of this technology. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 15 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/ntl%253atelewest+business.html"><![CDATA[ntl:Telewest Business]]></category>
		<category domain="http://updates.zdnet.com/tags/ethernet.html"><![CDATA[Ethernet]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
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