ntl:telewest business

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Contact Centres: Optimum service at optimum cost

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

Tags: Cost, ntl:Telewest Business, Telephony, Strategy, Telecom & Utilities, Telecommunications, Networking, Management

White papers 2009-11-16

Next Generation Networks and the migration towards convergence

The benefits of converged data and voice networks have been on the horizon for some time, but it is only now that they have become a viable option for the majority of firms. Next Generation Networks NGNs, which combine data, voice and other applications onto a single platform are driving...

Tags: Network, Migration, Convergence, ntl:Telewest Business, Networking

White papers 2008-10-31

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Tags: ntl:Telewest Business, Telecom & Utilities, Telephony, Channel Management, Telecommunications, Networking, Marketing

White papers 2008-07-21

Laying the foundations for evolving eGovernment: Why next generation Ethernet technology holds the key

The UK Government has committed to transform the public sector by making truly e-enabled delivery of public services a reality.This whitepaper demonstrates with real-life examples of successful projects how next generation Ethernet technology is providing the robust communications infrastructure needed for transformational eGovernment.

Tags: ntl:Telewest Business, UK Government, E-government, Ethernet, Network Technology, Networking, Government

White papers 2008-04-15

Inter-site Ethernet: A guide to choosing your Ethernet service provider

The market for Ethernet is continuing to grow, as UK organisations appreciate the cost savings, performance and efficiency gains to be made from deploying services based on this transport technology.Learn how your organisation can exploit the benefits offered by Ethernet and how to compare providers of this technology.

Tags: ntl:Telewest Business, Ethernet, Network Technology, Networking

White papers 2008-04-15

Additional Resources

UK firm to reattach amputated IT limb to IBM in outsourcing deal

Reuters: UK cable company NTL reported a small first-quarter operating profit on Tuesday and announced plans to reduce its workforce by about a third following its merger with rival Telewest....Of the 6,000 job cuts, mostly in back-office operations, roughly half will...

Tags: job, IBM Corp., outsourcing

Blog posts 2006-05-09

Should we mandate open source Internet access?

Should we mandate open source Internet access?So, are you going to pay for it?I mean all that hardware is not going to be free or install itself so are you willing to foot the bill?Or GAWD FORBID are you talking about taxing people even more to pay for it??? If...

Tags: Internet service providers (ISPs), Telephony, Telecom & Utilities, Wi-Fi, open source, British Telecommunications, WiMAX, telecommunications

Discussion threads 2006-01-31