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- Northumbria Healthcare Chooses Hornbill for Help Desk Support System
- Northumbria Healthcare Trust selected Supportworks service management software from Hornbill Systems for its IT Help Desk solution. The Trust is one of the largest geographical trusts in the country providing healthcare to over half a million people, stretching from Tyneside to the Scottish border and the Tyne Valley. Its central...
- Tags: Supportworks, Information Technology, Northumbria Healthcare, Trust, Help Desk, Strategy, It Operations, Management
- Case studies
- Northumbria Healthcare Chooses Hornbill for Helpdesk Support System
- Northumbria Healthcare NHS Trust is one of the largest geographical trusts in the country providing healthcare to over half a million people. The National Programme aims to ensure that every individual's medical history is accessible at any of the NHS organisations throughout the UK. With such an initiative, having the...
- Tags: Northumbria Healthcare, Northumbria Healthcare NHS Trust, Help Desk, Call Centers, Business Services, It Operations
- Case studies
Additional Resources
- Growing open standards pressure on healthcare
- The devil here is in the details, but we do have the ingredients of an agreement, in the form of Internet standards, XML technologies, and such standards as HL7. by Dana Blankenhorn
- Tags: Open Standard, Health Care, Vertical Industries, Healthcare, Benefits, Enterprise Software, Software, Human Resources, Dana Blankenhorn
- Blog posts 2008-10-13
- A quick note on Columbus Day
- It's Columbus Day here in the States, so quite a few of us are off. I'm going to consider it a holiday and take the day off from blogging. I do have an interview with Joe Hartley, Sun's VP of Global Education and Healthcare, today, so check back...
- Tags: Holiday, Sun Microsystems Inc., Thin Clients, Virtualization, Blogging, Cloud Computing, Vertical Industries, Storage Management, Utility Computing, Benefits, Hardware, Internet, Enterprise Software, Software, Storage, Human Resources, Christopher Dawson
- Blog posts 2008-10-12
- Palin e-mail hacker indicted, pleads not guilty. Is justice being served?
- Palin e-mail hacker indicted, pleads not guilty. Is justice being served?RE: Palin e-mail hacker indictedIf someone opened your U.S. mail box and took your mail he or she would be prosecuted and possibly jailed . . . this is no different.RE: Palin e-mail hacker indicted, pleads not guilty. Is justice...
- Tags: Social Security, Palin, Palin e-mail hacker, e-mail hacker, e-mail
- Discussion threads 2008-10-08
- News to know: Clickjacking redux; SAP pricing; BlackBerry Storm; Windows 7
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Webcam hijack demo highlights clickjacking threat Dancho Danchev: Atrivo/Intercage's disconnection briefly disrupts spam levels Adobe posts workaround for clickjacking flaw, NoScript releases ClearClick ...
- Tags: Apple iPhone, Google Inc., Larry Dignan, Microsoft Windows 7, SAP AG, Apple Inc., RIM BlackBerry, Microsoft Corp., Pricing Strategy, Advanced Micro Devices Inc., Microsoft Windows, Semantic Web, Linux, Operating Systems, Open Source, Software, Internet
- Blog posts 2008-10-08
- Netrics offers vital link in automating healthcare
- Netrics offers vital link in automating healthcareNifty.. its hard to get users to conform when it come to data entryThis is described as "googles.. did you mean" fuction for databases, but in reality it does much more.We seem to be headed more and more to fully dynamic data entry, collection,...
- Tags: Vertical industries, Netrics, health care
- Discussion threads 2008-10-07
- Netrics offers vital link in automating healthcare
- The application of standard artificial intelligence techniques, most of which have been around for many years, to the enormous and growing databases being created by health systems is very much overdue. by Dana Blankenhorn
- Tags: Artificial Intelligence, Health Care, Vertical Industries, Healthcare, Benefits, Storage, Databases, Enterprise Software, Software, Human Resources, Hardware, Data Management, Dana Blankenhorn
- Blog posts 2008-10-07
- Microsoft HealthVault offers the nickel tour
- Microsoft HealthVault offers the nickel tourMicrosoft HealthVault offers the nickel tourSounds good in theory but...[i]But Nolan admits the system won’t really take off until its partners, such as Kaiser, Mayo Clinic and New York Presbyterian Hospital, build in connectivity that lets you download your records from them quickly.[/i]Therein lies the...
- Tags: HEALTHCARE, Microsoft HealthVault, Microsoft Corp.
- Discussion threads 2008-10-01
- There is no pony plan for health care
- There is no pony plan for health careUntil the greedy Pharmaceutical Companies are reeled in...There is no hope for fixing health care in the US.It MUST start with the banning of Pharmaceutical Advertising on TV. The billions paid for those ad's are paid by patients needing the meds IF...
- Tags: Vertical industries, Benefits, HEALTHCARE, health care, surcharge, pony plan, insurance
- Discussion threads 2008-10-01
- Heart disease is simple and depressing
- Heart disease is simple and depressingbahhh.. humbug.. if it was simple.. then it would be cured.Maybe the cause is simple.. but the solutions are not for everyone.Why do they not have a drug or nanobot that can clean your system out?I personally think nanobots will be the future of healthcare....
- Tags: nanobot, cholesterol
- Discussion threads 2008-09-30
- Congress opens Pandora Box of mental health parity
- Congress opens Pandora Box of mental health parityIsn't that what actuaries are for?Assuming that mental health issues are illnesses, isn't is possible to do statistical analyses on various mental health illnesses to figure out their probability of occurring and costs of treatments. That's how other things are insured including...
- Tags: Vertical industries, Benefits, HEALTHCARE, Professional development, Mental Illness, health care, health parity, Pandora, depression, U.S. Congress
- Discussion threads 2008-09-25
- Will you get the flu shot?
- Will you get the flu shot?Uhhhh.. wrong site????Since when is a flu shot have to deal with computers......RE: Will you get the flu shot?I am getting the shot only because its free through my workplace. If it wasn't then I more than likely wouldn't and just take my chances.RE:...
- Tags: HEALTHCARE, flu shot, flu
- Discussion threads 2008-09-25
- Drill, baby, drill: cheap gasoline, oil a-plenty! Whoopee!
- Drill, baby, drill: cheap gasoline, oil a-plenty! Whoopee!Nice spin, as usual.2025? The CEO of Transocean (the world leader in deep-sea drilling) was questioned about timeframes for drilling sites to come online. He said in no case could he see it taking longer than 5 or 6 years,...
- Tags: cheap gasoline, Whoopee, gasoline
- Discussion threads 2008-09-24
- One, long unbroken string of weather records--what do they tell us?
- One, long unbroken string of weather records--what do they tell us?Still it is insufficient evidenceAt least for the hard line Republicans it is.Over a hundred years of data? Wow, that's like...Standing in your front yard for one minute between 0742 and 0743 while smoking a cigarette and extrapolating the next...
- Tags: Climate Change, cigarette, weather record
- Discussion threads 2008-09-16
- Secret of red wine revealed
- Secret of red wine revealedDanish studyDana, I'm not disputing their study, but a lot of the "red wine is helpful" buzz came from what is known as "the Danish Study". Denmark has an extremely immobile population where almost everyone drinks and it is almost exactly equal one-third beer drinkers,...
- Tags: wine, red wine
- Discussion threads 2008-09-12
- Unwilling veterans of 9-11
- Unwilling veterans of 9-11Comparing the victims of 911 to ....... veterans is a disservice to veterans. Don't get me wrong, what happened was terrible but the actual event lasted only a few hours. Our veterans experienced a little longer exposure don't you think. I think you are...
- Tags: Vertical industries, HEALTHCARE, Benefits, health care
- Discussion threads 2008-09-11
- LHC a sure sign that Europe is the center of physics
- LHC a sure sign that Europe is the center of physicsHmmm, the brain drain is more thanlosing our people to Europe... it's our poor education system. It's amazing how low on the scale we are for developed nations when it comes to education. Especially in the lower grades where it...
- Tags: INTERNET, fascism, LHC, sure sign
- Discussion threads 2008-09-11
- Curing the primary care shortage
- Curing the primary care shortageBelling the catNow the trick is to persuade insurance companies to do that. Possibly you have some economic arguments you could make.Of course, they could also act to artificially inflate the supply by offering medical school scholarships to people who commit to general practice for...
- Tags: Insurance, Benefits, HEALTHCARE, primary care shortage, care shortage, insurance company, compensation
- Discussion threads 2008-09-10
- Hospital Uses Virtualization to Speed Rollout of New Services and Improve Uptime
- Saint Raphael Healthcare System runs the Hospital of Saint Raphael in New Haven, Connecticut, which is renowned for excellence in patient care, customer service, and medical education. To maintain its competitive stature, the hospital must constantly introduce new patient and physician services, most of which require technology support. However, the...
- Tags: Hospital, Physician, Uptime, Saint Raphael Healthcare System, Virtualization, Cloud Computing, Healthcare, Storage Management, Utility Computing, Hardware, Storage
- Case studies 2008-09-01
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