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Delivering World-Class Customer Service With Every Interaction: Blue Cross and Blue Shield of Kansas City BCBSKC is the largest and only local commercial carrier. BCBSKC faced a number of challenges in achieving its business, customer service and IT goals. Its network and communications systems were severely outdated and did not provide the flexibility or resiliency required to...; Tags: Blue Cross Blue Shield, Nortel Networks Corp., Product Marketing, Investment, Customer Relationship Management (CRM), Networking, Marketing, Finance, Enterprise Software, Software; Case studies 2008-07-29
TechNet Webcast: Communications Server 2007 Interoperability With Nortel Telephony Infrastructure (Level 300): This webcast provides an in-depth technical discussion on how Nortel Private Branch Exchanges PBXs interoperate with Microsoft Office Communications Server 2007 and how Communications Server 2007 integrates with the breadth and depth of the Nortel Unified Communication products, such as Converged Office, Multimedia Conferencing 5.0, Nortel UC Integrated Branch, and...; Tags: Interoperability, Webcast, Nortel Networks Corp., Communications Server, Microsoft TechNet, Telephony, Networking; Webcasts 2008-07-17
Converged Voice and Data Solution Revolutionises Efficiency and Productivity for FE College: Clydebank College wanted to harness the latest IP technology to create a sophisticated yet flexible communications solution. One which would deliver data services for up to 10,000 students and 300 staff, plus IP telephony capability for staff as well. In addition, they wanted a complete wireless network, including wireless IP...; Tags: Nortel Networks Corp., Voice, IP, VOIP, Network Technology, Telecommunications, Networking, Telecom & Utilities, Wireless; Case studies 2008-07-16
excelleRx, the Market Leader in Pharmaceutical Hospice Care, Relies on Experts to Create a World-Class Contact Center: An essential part of excelleRx operations is having its network always available and operating at peak efficiency. Given the critical nature of its business, excelleRx required a best-in-class implementation that would enable continuous and uninterrupted call volume while seamlessly aligning with its business objectives. Nortel provided end-to-end, turnkey Global Services,...; Tags: Nortel Networks Corp., Leader, Call Centers, Servers, It Operations, Hardware; Case studies 2008-05-30
Can Nortel pull an AMD on Cisco?: Can Nortel pull an AMD on Cisco?What's the First alternativeYou state "Customers are looking for a viable second alternative to Cisco."What is their viable first Alternative?RE: Can Nortel pull an AMD on Cisco?Yes not surprisingly.There are some real architectural reasons why Cisco switches are energy hogs, so they have a...; Tags: Nortel Networks Corp., Cisco Systems Inc., Advanced Micro Devices Inc.; Discussion threads 2008-05-22

Can Nortel pull an AMD on Cisco?: Nortel is apparently trying to take a page from AMD's old playbook and sneak up on its much-larger rival-Cisco. Just a few years ago-it's hard to believe given AMD's recent execution issues-but AMD snuck up on Intel and gave it fits. Intel was off its game. AMD...; Tags: Nortel Networks Corp., Cisco Systems Inc., Advanced Micro Devices Inc., Larry Dignan; Blog posts 2008-05-21
Nortel Demos Virtual World Platform: Nortel Demos Virtual World PlatformSpell check works ...Hey Dave, great article on Nortel and their presentation. Only one issue though. It would help if you spelled Ottawa correctly. it is, after all, our nations capital!; Tags: Nortel Networks Corp., Virtual World Platform; Discussion threads 2008-05-16
Nortel Demos Virtual World Platform: Nortel demoed a virtual world prototype here in a Ottawa at a day long event. Dubbed Project Chainsaw, the virtual world is the first project to come out of Nortel new research effort that imposes a VC-like model for funding research. Like other virtual worlds, Project...; Tags: Collaboration, Nortel Networks Corp., Voice, World Platform, Project Chainsaw, Telecommunications, Dave Greenfield; Blog posts 2008-05-16
Carrier-Class Softswitch Enables Service Provider to Deliver Advanced Hosted IP Communications: iHub needed to find a platform that could not only provide the right hosted IP telephony services for iHub's customers, but also give iHub the tools to tap into the wider market by reselling the service through a channel of distributors and resellers. The company deployed Nortel for its solution...; Tags: Nortel Networks Corp., IP, Carrier-Class Softswitch, Network Technology, Networking; Case studies 2008-05-12
Career Transition Specialist Simplifies Voice Communications Through IP Telephony: DBM's business is to support major employment transitions in both the public and private sectors, often working across its different sites to provide a coherent, nationwide service. With eleven different phone systems in place across fifteen UK sites, they were wasting money, because they had no inter-site calling plan. UK...; Tags: Telephony, Nortel Networks Corp., IP Telephony, IP, Career Transition Specialist, DBM, Professional Development, VOIP, Telecommunications, Telecom & Utilities, Network Technology, Networking, Career; Case studies 2008-04-24
Bathroom Retailer Supports Online Sales With New Phone Infrastructure: Taurus Bathrooms has operated a successful, family-run business for 25 years. The existing Taurus telephone system could not cope with the new demands of the internet business. They didn't physically have enough lines coming in to provide the best service for customers and it was impossible to see when they...; Tags: Phone, Nortel Networks Corp., Sales, Taurus Bathrooms, Telecom & Utilities, Internet; Case studies 2008-04-22
Business Directory Firm Grows Franchise Operations With New Contact Centre: Locallife is an established network of 324 local website directories that provides links and contact details to more than two million UK businesses. To help franchisees increase their sales, Locallife decided to set up a centralised, outbound call centre at its new offices in Wolverhampton. They needed a reliable, cost-effective...; Tags: Nortel Networks Corp., Locallife, Web Site Development, Web Technology, Sales Strategy, Internet, Sales; Case studies 2008-04-22
Transformed Customer Service for Leading Scottish Financial Institution: As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for...; Tags: Customer Service, Financial, Nortel Networks Corp., Banking Operation, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Case studies 2008-04-22
Complete Communications Restructure for Expanding West London Retail Chain: Fast-growing Capital Cash, the West London franchise operation of Cash Converters specialises in the sale of second hand goods. They decided to set up a formal head office, and they knew it was time to rethink their telephone system. Until then, they'd been relying on a 'Mix and match' of...; Tags: Panther, Nortel Networks Corp., Telecommunications; Case studies 2008-03-17
Singapore's Link Hotel Offers Guests a Historic Ambience, Complemented by Advanced Communication Services: Designing Link Hotel was a challenge from the beginning due to its heritage status, which imposed certain constraints on how the site could be changed. Working to refurbish the two buildings that now make up the hotel, the renovation team knew it had to work within those limits, while still...; Tags: Nortel Networks Corp., Telephony, VOIP, Telecommunications, Networking; Case studies 2008-03-13
Retailer Enhances Customer Service Using Nortel Business Communications: HMV Group in the UK recognises this need to diversify its route to market, and has significantly grown its web sales facility to match its strong high street presence. They wanted a single communications provider to upgrade the HMV Group head offices completely with more flexible, modern PBX technology and...; Tags: Customer Service, Nortel Networks Corp., Product Marketing, Telephony, Customer Relationship Management (CRM), Sales Strategy, VOIP, Marketing, Networking, Enterprise Software, Software, Sales, Telecommunications; Case studies 2008-03-11
Nortel shares sink, but CEO's pay rises: Nortel shares sink, but CEO's pay risesTypical for U.S. Corporation....No matter if the corporation is sinking the Execs get while the getting is good laying off so they can increase their own paychecks.And people wonder why U.S. Corporations are failing to provide jobs in the U.S.. It is greed pure...; Tags: Recruitment & Selection, U.S. company, job, Nortel Networks Corp.; Discussion threads 2008-03-03
Luxury Hotel Boosts Competitive Edge Through Cutting-Edge Communications: Hotel Schloss Velden in Austria is one of Europe's most respected hotels. Originally a summer residence built in 1603, it was converted into a hotel in the 19th century and offers elegant accommodation and spectacular views over the Worthersee. Hotel Schloss Velden wanted to transform this luxury hotel by combining...; Tags: Nortel Networks Corp., Nortel Wireless LAN 2300 Series, Nortel IP Phone 2007, Americans With Disabilities Act (ADA), Cellular Phones, Telecommunications, Human Resources, Gender And Diversity, Consumer Electronics, Personal Technology; Case studies 2008-02-27
IP Contact Centre Increases Staff Productivity and Improves Service for Residents: Rushmoor Borough Council wanted to upgrade its existing data infrastructure with new Voice over IP VoIP technology to meet the Council's ICT strategic objectives, improve efficiency and enhance service for local residents. Rushmoor deployed a cost-effective, scalable and easy-to-manage IP telephony solution, to increase efficiency and service capability. Based on...; Tags: Nortel Networks Corp., IP, VOIP, Telephony, Network Technology, Networking, Ethernet, Telecommunications; Case studies 2008-02-26
Blu-ray add-ons, and free dev tools for students: Yesterday, I suggested that Microsoft would probably release a Blu-ray add-on for the XBOX 360, basing that on absolutely nothing beyond the fact that HD DVD, as a format, is clearly dead. Anton Philidor, a Talkback regular, questioned whether that would be a wise choice, asking "should the company...; Tags: Nintendo Co. Ltd., Nortel Networks Corp., Disc, Microsoft Corp., Blu-ray, Tool, HD, Productivity, Web Browsers, Games, Internet, Personal Technology, John Carroll; Blog posts 2008-02-20