nortel mps 500

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Advanced Call Center Solution Improves Efficiency, Delivering Premium Services to Rural Farmers

Juan Valdez is the face of the Federacion Nacional de Cafeteros de Colombia The National Federation of Colombian Coffee Growers and Cafe de Colombia. The 100% Colombian Coffee logo was developed by the Federation in March 1981. They needed an advanced contact center solution that could handle thousands of calls...

Tags: Nortel Networks Corp., Premium Service, Contact Center, Colombia, Juan Valdez, Nortel MPS 500, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies 2007-04-18

Additional Resources

Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience

Firstsource Solutions wanted to provide them with an Interactive Voice Response IVR system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server MPS 500, Firstsource was able to implement an advanced IVR solution that delivered a more...

Tags: BPO, Nortel Networks Corp., Contact Center, IVR, Interactive Voice Response (IVR), Business Process Outsourcing (BPO), It Operations

Case studies 2008-09-17

UK Airport Handles More Calls With Self-Service Automation Through IVR

Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...

Tags: Nortel Networks Corp., IVR, Automation, Interactive Voice Response (IVR), Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software

Case studies 2007-12-18

Speech Recognition for Improved Municipal Services

The City of Chicago Department of Water Management CDWM provides water services to more than 550,000 customers and they rely on their contact center to process and handle over 316,000 calls per year. The CDWM customers were expressing dissatisfaction due to long wait times and the inability to reach a...

Tags: Nortel Networks Corp., Speech Recognition, Real Estate, Call Centers, Emerging Technologies, Business Operations, It Operations

Case studies 2007-10-16

An IVR Platform for Top-Notch Customer Service That's Time and Modey Efficient

Quality customer service is at the very core of Westar Energy's values. And in order to better and more consistently provide that quality service, Westar has employed the Nortel Networks Media Processing Server 500 (MPS 500) for its 1-800-LIGHT-KS outage-reporting service. The MPS 500 is the latest Integrated Voice Response...

Tags: Nortel Networks Corp., IVR, Quality Customer Service, MPS 500, Interactive Voice Response (IVR), Speech Recognition, Session Initiation Protocol (SIP), Telecommunications, Emerging Technologies

Case studies