nortel communication server 1000

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A Converged Infrastructure Helps Researchers Explore the Origins of the Universe

To be prepared for the future, it's essential to have a detailed understanding of the past. That's precisely the challenge facing ASTRON, the Netherlands Foundation for Research in Astronomy. The institute wanted to continue its pioneering work in astronomic research through local, national and international projects. As a solution Nortel...

Tags: Nortel Networks Corp., Nortel Communication Server 1000, Wireless LANs, LANs, VOIP, Telecommunications, Telecom & Utilities, Wi-Fi, Wireless, Networking

Case studies

Additional Resources

Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service

ASUSteK Computer Inc ASUS is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer service responsiveness and decrease communication costs. ASUS deployed Nortel Communication Server 1000, Nortel Multimedia Conferencing, Nortel Contact Center solutions and...

Tags: ASUS, Customer Service, Nortel Networks Corp., Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Workforce Management, Payroll Solutions, Marketing, Enterprise Software, Software, Human Resources

Case studies 2009-05-28

Nortel Communication Server 1000E Installation and Commissioning - Release 5.5

View Available Dates and LocationsThis course is designed for individuals responsible for Communication Server 1000E (CS 1000E) installation and commissioning. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.What You'll Learn:Upon successful completion...

Tags: Software, Nortel Networks Corp., Server, Hardware, Communication Server 1000 Portfolio, Tools & Techniques, Management

Training 2009-05-01

World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network

Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing, industrial computing and automation markets. There was a need of a faster and smoother communications network that can help collaborate more effectively....

Tags: Customer Service, Advantech Co., Network, Nortel Networks Corp., Call Centers, Business Services, Customer Relationship Management (CRM), Leadership, It Operations, Enterprise Software, Software, Management

Case studies 2009-01-19

Russian Outsourced Call Centre Improves Service With Latest IP Technology

Wilstream wanted to improve contact centre capability in order to offer a higher level of service to clients. Wilstream deployed a new 200-agent contact centre at Wilstream's new offices in Moscow, in addition to the company's existing 200-agent contact centre, also in Moscow. A Nortel Communication Server 1000 with CallPilot...

Tags: Nortel Networks Corp., Outsource, IP, Russian Outsourced Call Centre, Interactive Voice Response (IVR), Call Centers, It Operations

Case studies 2008-09-15

TechNet Webcast: Communications Server 2007 Interoperability With Nortel Telephony Infrastructure (Level 300)

This webcast provides an in-depth technical discussion on how Nortel Private Branch Exchanges PBXs interoperate with Microsoft Office Communications Server 2007 and how Communications Server 2007 integrates with the breadth and depth of the Nortel Unified Communication products, such as Converged Office, Multimedia Conferencing 5.0, Nortel UC Integrated Branch, and...

Tags: Interoperability, Webcast, Nortel Networks Corp., Communications Server, Microsoft TechNet, Telephony, Networking

Webcasts 2008-07-17

Luxury Hotel Boosts Competitive Edge Through Cutting-Edge Communications

Hotel Schloss Velden in Austria is one of Europe's most respected hotels. Originally a summer residence built in 1603, it was converted into a hotel in the 19th century and offers elegant accommodation and spectacular views over the Worthersee. Hotel Schloss Velden wanted to transform this luxury hotel by combining...

Tags: Nortel Networks Corp., Nortel Wireless LAN 2300 Series, Nortel IP Phone 2007, Americans With Disabilities Act (ADA), Cellular Phones, Telecommunications, Human Resources, Gender And Diversity, Consumer Electronics, Personal Technology

Case studies 2008-02-27

IP Contact Centre Increases Staff Productivity and Improves Service for Residents

Rushmoor Borough Council wanted to upgrade its existing data infrastructure with new Voice over IP VoIP technology to meet the Council's ICT strategic objectives, improve efficiency and enhance service for local residents. Rushmoor deployed a cost-effective, scalable and easy-to-manage IP telephony solution, to increase efficiency and service capability. Based on...

Tags: Nortel Networks Corp., IP, VOIP, Telephony, Network Technology, Networking, Ethernet, Telecommunications

Case studies 2008-02-26

Nortel Networks Case Study: Hertfordshire County Council

Hertfordshire County Council is one local authority that most definitely thinks 'Business'. Its 'The way we work' initiative is designed to enable more than 4,000 staff at the Council to operate like a cutting-edge enterprise, with greater flexibility and enhanced collaboration in order to meet the needs of its constituents...

Tags: Nortel Networks Corp., Hertfordshire County Council, Nortel Ethernet Routing Switch 8600, Nortel VPN Gateway 3050, Ethernet, VOIP, Networking, Telecommunications, Network Technology

Case studies 2008-02-12

Unified Communications Solution Helps Telecoms Giant Practise What IT Preaches

KPN wanted to enable KPN to reap the collaborative benefits of a unified IP network, reduce its operating costs and install an enterprise network that it could demonstrate to its customers. An enterprise-wide multi-site IP network built around the Nortel Communication Server 1000 for Voice over IP for 20,000 users....

Tags: Nortel Networks Corp., Information Technology, Unified Communications, IP, Networking, VOIP, Network Technology, Desktops, Telecommunications, Hardware

Case studies 2007-09-07

Unified Communications Delivers 'Convergence Innovation' and the Foundation for Success

The MaRS Discovery District is a 700,000-square-foot next-generation research facility, bringing together academic, business, capital and scientific research communities to collaborate on and commercialize new scientific discoveries. Central to MaRS' success was a leading-edge information technology infrastructure capable of serving as the foundation for advanced collaboration and research. A Nortel...

Tags: Innovation, Multimedia, Nortel Networks Corp., Unified Communications, MaRS Discovery District

Case studies 2007-08-24

Powerful Fixed, Wireless and Unified Communications Solution Underpins Europe's Largest 'super' Hospital

National Health Service NHS hospitals in the UK today are having to become more and more like their private sector cousins. University Hospitals needed network design for a new University Hospital to offer leading-edge care through state-of-the-art connectivity. The university deployed a highly resilient network spanning two sites. In Coventry,...

Tags: Hospital, Nortel Networks Corp., Unified Communications, Wireless, Nortel WLAN Series, Collaboration, Ethernet, Healthcare, Networking

Case studies 2007-07-10

Nortel introducing new router with VoIP features

via Network World In just a little while from the time I am posting this, Nortel will introduce a new WAN router with VoIP features.Intended for corporate branch offices,  the Nortel Secure Router 4134 will be Microsoft and Nortel network-compliant, and as Network World notes, be dedicated to speeding up Web-based...

Tags: General

Blog posts 2007-05-22

Nortel Network Case Study: Telford College

Telford College wanted to create an advanced network for a new flagship building, enabling staff and students to work more innovatively both on and off campus. An end-to-end converged solution based on the Nortel Ethernet Routing Switch portfolio. The Nortel Communication Server 1000 and the Nortel IP Phones offer advanced...

Tags: Network, Nortel Networks Corp., VOIP, Call Centers, Networking, Network Technology, Telecommunications, It Operations

Case studies 2007-05-11

Hospital Trust Improves Patient Service at Reduced Cost With a Converged Network

North West London Hospitals NHS Trust the Trust commissioned the redevelopment of the Central Middlesex Hospital. The Trust required a new voice communications solution that would integrate with legacy systems and provide a platform to help improve patient services. A resilient IP telephony solution based on the Nortel Communication Server...

Tags: Patient, Hospital, Converged Network, Network, Nortel Networks Corp., Nortel Contact Center, VOIP, Telecommunications, Networking

Case studies 2007-04-25

Harnessing the Power of IP Telephony in the Contact Center

Communication Service for the Deaf CSD has been providing communication services for the nation's deaf and hard of hearing community for over 30 years. For CSD, the initial challenge was to get their new subsidiary up and running, using the most innovative technology available to provide the best service to...

Tags: Telephony, Nortel Networks Corp., IP Telephony, Contact Center, IP, Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, It Operations, Enterprise Software, Software, Networking

Case studies 2007-04-20

International Pharmaceutical Firm Deploys IP Telephony for More Effective Global Communications

An organisation with plans for collaborative working on a global scale needs an optimal communications infrastructure. Stiefel Laboratories, the world's largest independent pharmaceutical company specialising in dermatology, is a clear case in point. To enable employees at the UK Research and Development (R&D) site to collaborate with employees worldwide more...

Tags: Telephony, Nortel Networks Corp., IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Networking

Case studies 2007-03-21

UK Council Empowers Transformational Government Through Cutting-Edge Converged Networking

North Tyneside Council wanted to enable a local council to achieve central government objectives of using technology to boost operational efficiency and public service delivery. A sophisticated, converged infrastructure based on the robust Nortel Ethernet Routing Switch portfolio and the Nortel Communication Server 1000, whilst smaller sites obtain advanced connectivity...

Tags: Network, Nortel Networks Corp., Government, Call Centers, It Operations

Case studies 2007-01-19

Water Company Manages Business Growth and Integration With an IP-Based Network

Of late Veolia Water Solutions and Technologies VWS made the business decision to close a site in Derby and relocate the work to its Lane End headquarters in High Wycombe. However, building work at the new site meant that temporary accommodation was required. This was secured nearby, and VWS approached...

Tags: Network, Nortel Networks Corp., British Telecommunications, IP, Integration, Americans With Disabilities Act (ADA), VOIP, Network Technology, Networking, Telecommunications, Human Resources, Gender And Diversity

Case studies 2007-01-16

Nortel Network Case Study: Stream

Stream wanted to give Stream greater agility, flexibility and customer focus by migrating to a single, virtualised contact centre across all its European operations. A global IP Contact Centre strategy supporting all voice, chat, email and other communications across Stream's sites using: Nortel Contact Center Manager Server (formerly Symposium Call...

Tags: Network, Nortel Networks Corp., Call Centers, E-mail, Customer Relationship Management (CRM), Servers, It Operations, Online Communications, Enterprise Software, Software, Hardware

Case studies 2007-01-09