no. ray wang

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SAP software revenues plummet, announces new deal on maintenance

SAP has announced its Q1 results. total revenue was €2,397 million compared to €2,460 in Q1 2008, a fall of three percent. While operating income was only down eight percent, software revenues were off 33%, falling from €622million in Q1 2008 to €422 million. Support revenue climbed...

Tags: Software, Revenue, SAP AG, No. Ray Wang, Operational Accounting, Finance, Dennis Howlett

Blog posts 2009-04-28

Additional Resources

SAP Users start to flex their muscles

Ray WangStill wondering if Ray Wang has ever said anything positive about SAP. I am sure he has at one point in his career. Based on his comments, SAP should probably close up shop. Dennis, thanks for providing some balance. RE: SAP Users start to flex...

Tags: Web services, Enterprise software, Middleware, Strategy, BS7, SAP AG, Ray

Discussion threads 2009-11-25

Gartner in the dock over Magic Quadrant

Friday October 23rd will see Gartner argue a motion to dismiss a complaint by ZL Technologies Inc about the famed Gartner Magic Quadrant. According to court papers, Gartner will argue to dismiss based on First Amendment rights citing that the Magic Quadrant is not meant to represent statements of fact...

Tags: Quadrant, Analyst, Vendor, Gartner Inc., Vinnie, MQ, Blogging, Operational Accounting, Marketing Research, Internet, Finance, Marketing, Dennis Howlett

Blog posts 2009-10-20

Driving Enterprise Software Financial & Business Value

While my day job is very much designing social business design with my colleagues at the Dachis Group, today we're announcing a loose federation of experts we've named 'enterprise advocates'. The intent, as outlined on the site, is to be advocates for the...

Tags: Enterprise Software, Software, Oliver Marks

Blog posts 2009-10-06

Pay to play: The vendor / analyst mating dance

Analyst Liability?Could you imagine if a customer held an analyst liable if their review/recommendation was markedly different than the customer's experience? I know your Devil's Triangle theory would make it near impossible to "pin" it on the analyst review, but it is an intriguing idea given the "mating dance" you...

Tags: Pay-to-play

Discussion threads 2009-09-24

Mid-range European ERP portending the future?

On my personal blog, I skimmed over recently published results for Agresso and COA Solutions. Agresso is emerging in the US as a small if solid player in public sector as well as for those businesses that need a more agile approach to business configuration than you'd likely get from...

Tags: Revenue, Public Sector, Vendor, SAP AG, Agresso, COA Solutions, COA, Maintenance Revenue, Saas/on-demand, Dennis Howlett

Blog posts 2009-09-02

Ray Wang departing Forrester

When the CEO of a well known company leaves it's often big news. In my world, Ray Wang leaving Forrester is humungous. I heard about it on the web - where else? He smiles a lot â€" every meeting with him leaves you energized though not sure if vendors...

Tags: Forrester Research Inc., Flash Memory, Channel Management, Marketing, Dennis Howlett

Blog posts 2009-08-06

A buy side response to the enterprise buyer's Bill of Rights (and a partial solution)

My first post of today pointed towards an all too familiar enterprise project 'fail' and the documented experiences of one project person trying to reach completion on a now two year implementation. Coincidentally (I didn't know this was in the pipe), Mike Krigsman provides a critique of Forrester's Enterprise Software...

Tags: Consultant, SAP AG, Bill, Principle Reason, Enterprise Software, Software, Dennis Howlett

Blog posts 2009-07-13

SAP to bounce?

Larry Dignan pinged me to say the financial analysts are showing renewed interest in SAP with several positive comments on the likely outcome to its Q2 results, due for release on July, 29th: That take is a mixed bag in the things are less worse camp. The biggest argument...

Tags: NetSuite Inc., SAP AG, Tools & Techniques, Cloud Computing, Financial Planning, Enterprise Software, Management, Finance, Software, Dennis Howlett

Blog posts 2009-07-09

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Infor Flex: innovation or fail?

Infor Flex Overview View more OpenOffice presentations from First Last. Infor today announced Infor Flex, a program designed to keep customers happy and keep those all important maintenance dollars flowing Infor's way. At first viewing, the Infor prgram looks exciting: Infor Flex makes it easier...

Tags: Innovation, Customer, SOA, Infor Flex, Service-Oriented Architecture (SOA), Software As A Service (SaaS), Web Services, Managed Hosting, Enterprise Software, Middleware, Software, Emerging Technologies, Dennis Howlett

Blog posts 2009-06-22

Even more signs your software vendor can't innovate fast enough

Forrester analyst Ray Wang has a list of seven Vinnie Mirchandani adds another seven Here's mine: Channel partners find there is little new to offer the market, start to leave their main vendor. Channel partners thrive on new functionality. If it...

Tags: Software, Software Company, Vendor, Carrot, Tools & Techniques, Data Centers, Management, Storage, Hardware, Data Management, Dennis Howlett

Blog posts 2009-06-10

Sapphire 09 Live: Smart business plans, moral benchmarks

SAP is always a bit of a conundrum to me. They have extraordinarily talented people, an incredibly deep product portfolio that they are always extending, more often than not make good acquisitions that take some time but work out all in all, and seem to be actually dedicated to transforming...

Tags: Sustainability, SAP AG, Paul Greenberg

Blog posts 2009-05-13

Lawson: 'Flat out no to maintenance price reduction but'

At Lawson Software's CUE09 event, Dean Hagar, Lawson's Senior Vice President, Product Management said that despite the economic recession, the company "Flat out no" will not reduce the company's maintenance charges to its customers. You'd likely resist if it was likely to impact your close to $1 million compensation package....

Tags: Lawson Software Inc., Sales Strategy, Sales Force Management, Sales, Dennis Howlett

Blog posts 2009-04-20

Ugly enterprise software sales tactics

Forrester analyst, Ray Wang, describes three tactics enterprise software vendors sometimes employ to pull more cash from customer pockets: Forcing clients to spend more to keep a low rate for maintenance Selling additional products that have no future road map because of post acquisition...

Tags: Sales Strategy, Enterprise Software, Sales, Software, Michael Krigsman

Blog posts 2009-04-17

Enterprise vendors: in pursuit of reality

Michael Hickins at BNet cracks open the customer/vendor relationship kimono, using Ray Wang's most recent post as the backdrop. As we enter the conference season, the timing could not be better: Indeed, most customers have a love-hate relationship with their vendors that is heavily weighted towards hate....

Tags: Beverage, Customer, SAP AG, IBM Corp., MISO PR, Carr, Food & Beverage, Software As A Service (SaaS), Mergers & Acquisitions, Internet, Managed Hosting, Manufacturing, Emerging Technologies, Investment, Finance, Dennis Howlett

Blog posts 2009-04-16

Corrupting consolidation

The last week or so I've had a number of conversations with colleagues attempting to figure out how and why the enterprise software mega-players continue to get away with premium pricing during the worst recession in living memory. Why is it that Oracle can show its best...

Tags: Consolidation, Vendor, Wall Street, Vinnie, Agresso, Financial Planning, Strategy, Open Source, Finance, Management, Dennis Howlett

Blog posts 2009-03-29

NetSuite attacks SAP: hype vs. reality

NetSuite attacks SAP: hype vs. realityAppears to be going aroundThis seems to be going around this week. SAP did the same thing to Infor (http://www.mcsolutions.co.uk/article/17004/SAP-claims-customers-migrating-from-Infor-for-better-business-.aspx). I don't understand this tactic, maybe it is the economic situation making them feel they have to take the low-road and bad mouth the competition....

Tags: Software as a Service (SaaS), Enterprise resource planning (ERP), Enterprise software, SAP AG, NetSuite Inc.

Discussion threads 2009-02-13

SaaS frustration

I've just come off a call with Phil Wainewright, fellow Irregular and saas maven on ZDNet. Phil and I go back many years so calls are always jocular and not always SFSV Safe For Saas Vendors ears. We were ruminating on Phil's swipe at Sage Software,...

Tags: Software-as-a-service, NetSuite Inc., Vendor, Sage Software, SAP AG, Saas, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Strategy, Tools & Techniques, Financial Accounting, Emerging Technologies, Management, Finance, Dennis Howlett

Blog posts 2009-02-11

SAP's goose gander theory

Earlier today the Twitterverse had a minor eruption when Ray Wang of Forrester sent out the following messages: Hearing from SAP customers that there are new clauses that will force customers to commit to no Third Party Maintenance. Large ERP vendors requiring companies to confirm they are not...

Tags: Theory, Customer, SAP AG, Business Structures, It Services, Litigation, Finance, Business Operations, Dennis Howlett

Blog posts 2009-02-05