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Run IT Like a Business: Transforming IT to Improve Efficiency and Demonstrate Value: The IT organization should be run like a business within a business. Yet the perception remains that IT is a cost-center with relatively limited strategic value to the overall corporation. Faced by continuing cost pressures, together with business units' growing demand for new IT services and higher service levels,...; Tags: Information Technology, newScale, Strategy, Management; White papers 2005-09-29
ITIL: How to Build an Actionable IT Service Catalog: The ITIL® IT Infrastructure Library framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success with ITIL or any process-based IT transformation initiative. While ITIL provides guidance for...; Tags: newScale, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-02-02

Leveraging service catalogs to demonstrate the value of IT: Service Catalogs offer IT the right structure to standardize and publish service fulfillment processes, determine the associated costs, and establish achievable service levels. Download this white paper from newScale, Inc.; Tags: TechRepublic Inc., Information Technology, Strategy, Management; Download resources 2004-12-22

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