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- Business Intelligence for Revenue Generation
- Newcastle International is the principal airport in the North East of England, and is among the largest regional airports in the United Kingdom. The airport required a solution to capture, store and utilise the information generated in an operational and management capacity to support future decision-making. Newcastle International and Waterstons...
- Tags: Revenue, Airport, Waterstons, Newcastle International, Business Intelligence, Tools & Techniques, Pricing, Databases, Enterprise Software, Software, Data Management, Management, Marketing
- Case studies 2009-07-20
Additional Resources
- A 100-million-year dragon killer
- Komodo dragons are one of the largest living species of lizards, growing to a length of up to 3 meters and weighing around 70 kilograms. They're living on several central Indonesian islands for more than 100 million years. Why are they still alive? According to an international team of researchers,...
- Tags: Researcher, Species, Komodo, UNSW, Productivity, Performance Management, Human Resources, Workforce Management, Roland Piquepaille
- Blog posts 2008-04-15
- UK Airport Handles More Calls With Self-Service Automation Through IVR
- Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...
- Tags: Nortel Networks Corp., IVR, Automation, Interactive Voice Response (IVR), Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software
- Case studies 2007-12-18
- Oil-eating microbes produce green energy
- It is estimated that oil sands -- or bituminous sands -- represent two thirds of the world's oil reserves. Still, it's expensive and difficult to extract oil from these sands. Even with today's crude oil prices, the industry is still looking for cheaper ways to produce energy from the so-called...
- Tags: Oil, Carbon Dioxide, University Of Calgary, Hydrogen, Energy, Roland Piquepaille
- Blog posts 2007-12-14
- Seattle to London, making a trip less costly and more enjoyable using technology
- I am in the Heathrow Airport waiting for my return trip from London to Seattle in about an hour and a half and thought it may be helpful to future travelers to relate my experiences from a technical viewpoint. To set the baseline for my trip, I am a T-Mobile...
- Tags: video, Wireless carriers, Gadgets, On the road, MoTR podcast
- Blog posts 2006-12-20
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