networkstreaming

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Networkstreaming Helps a Missions Organization Transcend Language Barriers With Remote Support

The IT department of Open Doors International provides strategic development of IT for the organization worldwide. This department supports approximately 500 colleagues all over the world, especially individuals who work in Open Doors offices that have no in-house IT staff. In providing this support, remote access quickly becomes a necessity...

Tags: Barrier, Information Technology, Transcend Information Inc., Remote Support, NetworkStreaming, Bomgar, Strategy, Remote Administration, Management

Case studies 2008-08-20

Networkstreaming Provides a Worldwide Remote Support Solution for a Tech Support Provider

Marine Entertainment Systems works in the niche of providing IT services to Superyachts. When a guest aboard a Superyacht in the Mediterranean cannot access their email to conduct an important business meeting, they are often less than enthusiastic to wait while the crew member is walked through the diagnostic process...

Tags: Remote Support, NetworkStreaming, Bomgar, Remote Administration

Case studies 2008-08-20

NetworkStreaming Enhances Support of a Software Provider's Existing Customers and Prospects

SchoolDESX Technologies provides education professionals with database software tools to manage students, teachers, and facilities as well as accountability needs of the education setting. SchoolDESX Technologies had a goal to more efficiently reach a large part of their target market while also lowering travel costs. In order to do this,...

Tags: NetworkStreaming, Bomgar, SchoolDESX Technologies, Sales Strategy, Sales Force Management, Databases, Sales, Enterprise Software, Software, Data Management

Case studies 2007-06-18

Additional Resources

Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool

Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling Practice Management Software, to the healthcare industry since 1987. More than 40,000 physicians in the United States rely on Antek's technology to provide better patient care and better business management within the physician's office, clinics, and...

Tags: Software, Desktop, Physician, Remote Desktop, Microsoft Office, Remote Support, Tool, Bomgar, Antek HealthWare, Remote Administration, Tools & Techniques, Management

Case studies 2008-09-02

UK Financial Services Firm Decreases On-Site Support Visits by 80% Using Appliance-Based Remote Desktop Support Solution

Armstrong Watson's IT team, working from two locations in Carlisle, is responsible for providing software, application, and desktop support both to its employees and to the customers of a subsidiary computer company. To complicate matters further, some customers and employees are out of the country when support is needed, stretching...

Tags: Remote Desktop, Bomgar, Armstrong Watson, WANs, Desktops, Networking, Hardware

Case studies 2008-08-20

K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance

Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its work cut out. The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the...

Tags: K-12, Desktop, Team, Remote Desktop, Incident, Bomgar, Team Management, Management

Case studies 2008-08-20

IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance

TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver metro area. Since TLH owner Todd Herbic acts as the primary "IT Department" for most of these clients, he has...

Tags: Desktop, Phone, Linktivity, Remote Desktop, Information Technology, Bomgar, Strategy, Management

Case studies 2008-08-20

Australian Financial Company Virtually Eliminates On-Site Support Visits Using Appliance-Based Remote Desktop Support Solution

Australian Finance Group AFG, the largest third-party wholesaler of mortgages in Australia, processes an average of over 6000 residential mortgages worth a total of over $2 billion per month and has seized more than 20% of the Australian broker market. With customers and employees throughout Australia, AFG support reps could...

Tags: Desktop, Remote Desktop, Australia, Remote Support, Bomgar, Remote Administration, Mortgages, Finance, Capital Structures

Case studies 2008-08-19

Demo 2006 preview, Part 2

Continuing the preview of Demo 2006, 12 hours before the opening demo, here are some of the other new or improved products from among the 68 that will be getting their first public viewing. On the consumer side, Vizrea Snap allows users to automatically move pictures between your PC, camera...

Tags: e-mail, telephone

Blog posts 2006-02-06