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ZDNet Resources
- Analyst: BlackBerry service glitches ignite "concerns," but no harm done (yet)
- I've just been sent a copy of BlackBerry-maker Research In Motion stock analyst Mike Abramsky's brand new, quite detailed analysis on RIM. There's plenty to chew on in this RBC Capital Markets report. The first thing I wanted to know is Abramsky's take on...
- Tags: Research In Motion Ltd., Network Operations Center, RIM BlackBerry, Sales Strategy, E-mail, Manufacturing, Handhelds, Sales, Online Communications, Hardware, Russell Shaw
- Blog posts 2008-02-19
- EuroFiber Enters Emerging Market With a Managed Dark Fiber Solution From Lucent and Partner Imtech
- In 2003, EuroFiber recognized a major opportunity to provide dark fiber services down-market to small and medium business. The company developed a ring in their network with fast, one gigabyte Internet service, along with 10 channels of slower 100 megabyte service, for customers too small to use a complete fiber...
- Tags: Alcatel-Lucent, Emerging Market, EuroFiber, Fiber, Imtech, Network, Network Operations Center, Network Technology, Networking
- Case studies
Additional Resources
- Cloud Services and Cloud Infrastructure: The Critical Role of High-Performance Networks
- Juniper is uniquely qualified to provide the network infrastructure for cloud computing. Based on one's breadth of experience across service provider and data center networks, and the depth of innovation across silicon, systems and software, one has proven the ability to tackle the tough challenges at the economies of scale...
- Tags: Network, Juniper Networks Inc., High-performance, Cloud Computing, Data Centers, Virtualization, Storage, Hardware, Data Management
- White papers 2009-10-01
- DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes
- DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to...
- Tags: Customer Service, Oracle Corp., Mobile, Contact Center, Sales Process, Sales Strategy, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- Case studies 2009-10-01
- Outsourcing picks up for smaller enterprises
- The outsourcing market has traditionally been perceived as something only the larger enterprises entertain. Research from Computer Economics suggests that as the large enterprise business has become tougher, the outsourcing companies are getting better at reaching the smaller and mid-sized market. The reports...
- Tags: Application Development, Information Technology, Outsource, Service Provider, IT Organization, Outsourcing, Managed Hosting, Software Development, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Dennis Howlett
- Blog posts 2009-09-30
- IT support: Cut the jargon or find another job
- Zack i agree with you to a pointWhat i find missing from your article is the fact that staff customers etc. Can be very rude. I work for a small business about 50 employees total. All but myself and the ceo are female. When the come to me for something...
- Tags: Construction, job, IT_Guy, jargon, information technology
- Discussion threads 2009-09-15
- Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
- IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a reliable service provider that met and exceeded customers' needs, and IT management knew that processes, people, and the IT service...
- Tags: Information Technology, Strategy, Management
- Case studies 2009-09-01
- Two Global Firms Save More Than $500,000 Through Virtualization and Volume Licensing
- Global training and consulting firm, FranklinCovey Co., and global retailer, FranklinCovey Products, took advantage of a Microsoft Enterprise Agreement and Hyper-V virtualization software to reduce software licensing costs while expanding capabilities. They upgraded to the Enterprise CAL Suite and used Windows Server 2008 Datacenter with Hyper-V to create separate virtual...
- Tags: Volume-license, Microsoft Windows Server, Microsoft Corp., Microsoft Windows Server Hyper-V, Microsoft Windows Server 2008, Tools & Techniques, Virtualization, Operating Systems, Microsoft Windows, Software, Management, Hardware
- Case studies 2009-09-01
- TORO National Support Network
- TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for Business contact-center solution improved productivity both inside and outside of the...
- Tags: Network, Contact Center, NEC Corp., TORO, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2009-08-21
- Apple's massive new data center portends a cloudy future
- I believe that if you look at Apple past historiesin terms of retail outlets and resellers, convetions, et cetera, in which Apple has cut all support for those venues and have undertaken those segments themselves, my guess would be is that they are planning to host everything that is outsourced...
- Tags: Data centers, Channel management, Storage, Scripting languages, PC-class, data center, Apple Inc., Web development, Web
- Discussion threads 2009-08-19
- Panel: too much to lose by moving to generic services and cloud?
- It's basically the same pattern . . .It's basically the same pattern I've seen all the time: New technology comes around, people clamor over it and predict it will replace the "old" tech, the old tech ends up being better than the new tech in some ways, and they end...
- Tags: Virtualization, Storage, cloud computing
- Discussion threads 2009-08-10
- Epson Stylus NX515 (printer/copier/scanner)
- The Epson Stylus NX515 All-in-One printer represents a sweet spot for vendors. The $150 price tag seems to be just the amount of money folks are willing to spend on a printer for intermittent use, either at work or in the home. However, just because the machine might not get...
- Tags: Printers, printer, Epson, output tray, control panel
- Product reviews 2009-07-21
- Savvis on Cisco's Unified Computing System
- Bryan Doerr, Chief Technology Officer, Savvis and I communicated about Cisco's Unifed Computing System UCS. Here are his answers to some questions that were posed to him. Since Savvis currently operates 29 data centers (a total of 1.4 million square feet of space), his views could be seen as...
- Tags: Data Center, Virtualization, Environment, Cisco Systems Inc., Savvis Communications, Data Centers, Servers, Storage, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2009-07-20
- Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager
- This paper highlights suggested best practices for field personnel and customers. It will help enables one to effectively use Cisco Unified Operations Manager to monitor Cisco Unified Contact Center Enterprise. Cisco Unified Operations Manager referred to as Operations Manager from this point forward provides a unified view of the entire...
- Tags: Monitoring, Contact Center, IP, Cisco Systems Inc., Best Practice
- White papers 2009-07-01
- Improving Patient Care with a High-Performance CampusFabric
- The University of Rochester Medical Center URMC, a large medical treatment and research campus in upstate New York, is the university's primary medical facility for education, research, and patient care. Like most healthcare providers, URMC relies on its network to deliver patient services, reduce costs, and make its operations as...
- Tags: Patient, High-performance
- White papers 2009-06-26
- Overall spam volume unaffected by 3FN/Pricewert's ISP shutdown
- Following last week's shutdown of 3FN/Pricewert's operations by the FTC, wishful thinkers expected a major decline in the overall spam volume, with botnet masters once again caught off guard just like it happened in November, 2008 with McColo's shutdown. However, according to numerous vendors that doesn't seem...
- Tags: Internet Service Provider, Malware, FTC, Spam Volume, 3FN/Pricewert, Marshal8e6, Rustock, Pricewert, Internet Service Providers (ISPs), Cyberthreats, Spyware, Adware & Malware, Business Security, Viruses And Worms, Security, Internet, Business Operations, Dancho Danchev
- Blog posts 2009-06-10
- Iomega: EMC's entry to be at the center of your home
- A little more than a year ago, EMC acquired Iomega for $213 million. Today EMC's master plan is coming into focus. Iomega is to EMC what Linksys is to Cisco: An avenue to become ubiquitous in your home. EMC thinks the consumer and home office market will...
- Tags: Iomega Corp., EMC Corp., Storage, Hardware, Larry Dignan
- Blog posts 2009-06-10
- IT Consolidation with VMware and Dell Equallogic iSCSI SANs a Fully Virtualized IT Environment - Simple to Deploy, Manage and Grow
- Organizations trying to achieve higher levels of efficiency in their data center operations are broadly adopting server virtualization. To support 7x24 operations, enable advanced functionality, and extend the value of server virtualization, storage consolidation is also required. Classically, storage consolidation is a complex and expensive undertaking requiring proprietary infrastructure, expensive...
- Tags: IT Environment, Dell Computer Corp., Information Technology, SAN, Dell EqualLogic, IT Consolidation, VMware Inc., Storage, Server Virtualization, Data Centers, Storage Area Networks (SAN), Storage Management, Hardware, Servers, Virtualization, Data Management
- White papers 2009-05-08
- Cloud vs sand: Google vs Microsoft
- The numbers don't lie An independent study found on-site Microsoft apps - Office and Exchange - cost 20x in capital dollars and 5x-6x more than Google Apps on a 3 year Total Cost of Ownership TCO basis. How can Microsoft compete? The debate Cloud, as...
- Tags: Google Inc., Google Apps, Network, Data Loss, Downtime, Microsoft Corp., Business Problem, TwinStrata, SATA RAID 5, Capital Requirement, Update:Here, Robin Harris
- Blog posts 2009-05-05
- Emulex to Broadcom's merger overture: No thanks
- Emulex on Monday said its board has rejected Broadcom's unsolicited takeover offer at $9.25 a share. In a statement, Paul Folino, chairman of Emulex's board, said the Broadcom offer was an "opportunistic attempt" to get the company on the cheap. Emulex argued that Broadcom knew that the...
- Tags: Merger, Broadcom Corp., Emulex Corp., Proposal, Company, Corporate Governance, Data Centers, Manufacturing, Storage, Leadership, Investment, Networking, Business Operations, Corporate Law, Hardware, Data Management, Management, Finance, Larry Dignan
- Blog posts 2009-05-04
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