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Latin America Contact Center Landscape: Changing demographics in the United States along with cost considerations and overheating of traditional offshore destinations have forced U.S. corporations to explore Latin America as an outsourcing destination for their back-office and contact center operations. While certain countries such as Mexico, Brazil and Costa Rica feature more prominently amongst corporations...; Tags: Contact Center, NeoIT, Call Centers, Managed Hosting, Outsourcing, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software; White papers 2009-06-01

Unstructured transparency - the management methodology that pulls us through the crunch?: I've just spent a couple of fascinating days at the HCL Global Meet in Orlando, Florida. As the name suggests this was a very international gathering of HCL's partners, clients, staff and thoughtleaders in the management and collaboration space. I've written before about...; Tags: Innovation, Pyramid, Employee, Financial, CEO, HCL Global Meet, Vineet Nayar, Nayar, HCL Tech, Krishnan, Hamel, Business Process Outsourcing (BPO), Leadership, Strategy, It Services, Team Management, Branding, Financial Accounting, It Operations, Management, Marketing, Finance, Oliver Marks; Blog posts 2008-11-19

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