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- National Bank Boosts Staff Training With Online Collaboration Solution
- Based in Melbourne, the National Australia Bank NAB has more than 25,000 employees working in 800 branches, 180 business banking centers, 110 regional agribusiness locations, and three major contact centers. NAB needed a collaboration infrastructure to support a new self-directed, employee development initiative called The Academy that would provide social...
- Case studies 2009-04-01
- Australian Bank Improves File Services and Software Deployment for Its Branch Offices
- National Australia Bank NAB Group is a leading financial services organization with operations in multiple countries. Geographic dispersal of its offices has slowed regional application deployment in the Australian division, the bank's largest business group. NAB sought to both simplify deployment and maximize the efficiency of its low-bandwidth wide area...
- Case studies 2008-03-01
- Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
- National Australia Bank the National wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve marketing effectiveness. The National recently deployed Siebel Finance as the front-end "desktop" for more than 8,000 sales and service staff...
- Case studies 2008-01-01
- AppLabs Case Study: National Australia Bank
- The National Australia Bank Group NAB is an international financial services organization that provides a comprehensive and integrated range of financial products and services through our group of banks. NAG National Australia Group had a specific challenge around the area of integrating the new systems with existing infrastructure. The replacement...
- Case studies 2007-04-24
Additional Resources
- Bank Supports Staff Efficiency and High-Quality Service With Technology Update
- Commonwealth Bank is one of Australia's largest financial institutions, providing banking and financial services, with a national banking network of more than 1,150 branches. One of Australia's largest financial institutions, the bank maintains high levels of customer service and staff productivity by supporting employees with the latest technologies. Commonwealth Bank...
- Case studies 2009-02-25
- Health care is rationed and people die
- Health care is rationed and people dieWrong approachThe health care provisions in the current "stimulus" package are a prescription for the elimination of the aged and no amount of "data"worship can change that fact. What's next "Soylent Green"?Government Run Health Care == VA HospitalsWant to see how government mandated...
- Discussion threads 2009-02-15
- The 2nd Generation of CRM
- Although the history of CRM in banking is dotted with failures, there are a few pioneering banks that succeeded in creating successful CRM programs, such as, Royal Bank of Canada, National Australia Bank, Lloyds TSB and US Bank. These examples only serve to highlight the need to create an enriching...
- White papers 2009-01-19
- BT HP Alliance Introduce New Bank Teller System for National Australia Group Europe
- National Australia Group NAG offers a wide range of financial products and services to 8.4 million banking customers and 2.3 million wealth management customers. NAG wanted to raise customer service levels, comply with regulations, improve IT management and reduce costs, National Australia Group Europe NAGE needed to implement a new...
- Case studies 2008-04-01
- Convergence Drives Improved Efficiency, Enhanced Customer Service and Business Growth
- When the Danske Bank Group acquired Northern Bank and National Irish Bank from the National Australia Group in 2005 it immediately started planning for the migration of IT services. Rather than attempting to integrate an organisations' existing systems, Danske Bank had a policy of migration to a common platform of...
- Case studies 2007-05-04
- Network TV bigwigs rail against bloggers
- Network TV bigwigs rail against bloggersBrokaw and Jennings are next. They're just complaining ahead of time.They just don't like our ability to tell them that we know they are WRONG. They all want to tell us what to think, not be told to stick to facts if they are...
- Discussion threads 2004-10-04
- Outsourcing--readers strike back
- Outsourcing--readers strike backMissed my responseZDNet has been hyping offshoring for almost a year now. The trend of being so pro-offshoring is rather troubling. Wheres an article written by someone with a counter point? This is not good non-objective journalism.Free trade and offshoring are two different beasts. ...
- Discussion threads 2004-03-02
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