mysap crm Resources on ZDNet

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Andrew Corporation: The mySAP Customer Relationship Management Application Unifies Customer Tracking and Sales Pipelines: After acquiring eight companies, Andrew Corporation found itself with disparate customer-tracking systems that couldn't communicate with each other and didn't provide a global view of the sales pipeline. This case study highlights the reasons Andrew implemented the mySAP Customer Relationship Management application to address these and other customer-tracking problems. See...; Tags: mySAP, Andrew Corp., mySAP CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Software, Sales; Case studies 2006-03-01
mysap crm Powers New, More Efficient Delivery of Services and Reporting Capabilities: The London Borough of Southwark wanted to provide single, reliable, robust, consistent customer data set, offering a holistic view of customer-related data and improve customer service. The challenge was to improve consistency and accuracy of service and reduce manual and paper-intensive processes. The London Borough of Southwark implemented the mySAP...; Tags: mySAP, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies 2006-03-01
Why pay SAP for software you don't use?: I took a lot of heat last week from SAP and its friends over my posting about The scandal of SAP's idle CRM seats. Seems like I struck a raw nerve when I wrote: "The dirty secret why SAP had to launch...; Tags: SAP AG, CRM; Blog posts 2006-02-21
mySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service and Efficiency of Field Sales Staff: One reason for Swarovski's storied success is its field staff's dedication to superior customer service. Automated tools for salespeople are nothing new for the Wattens, Austria - based world leader in cut crystal. For many years, Swarovski reps used internally developed order-entry systems, which interfaced, slowly, with core back-office systems...; Tags: mySAP, Customer Service, SAP AG, mySAP CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Enterprise Resource Planning (ERP), Software, Sales; Case studies 2006-02-01
Enhancing Sales Management Power by Implementing the mySAP Customer Relationship Management Solution With the SAP NetWeaver Platform: INTEC wanted to enhance sales management capabilities to improve competitiveness and provide managers with greater visibility and control of sales processes. The challenge was to eliminate agent-reliant sales style, make appropriate decisions based on reliable information and share subject matter at the cross-company level. The company implemented mySAP CRM to...; Tags: mySAP, SAP NetWeaver, SAP AG, mySAP CRM, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software; Case studies 2005-11-01

mySAP Customer Relationship Management Drives Arctic Cat Support Center for Dealers: Arctic Cat, which competes for consumers' entertainment dollars, recently faced some problems that were creating dissatisfaction among its 1,000-plus dealers and distributors. Disconnected and outdated departmental call centers, inefficient and untimely customer response efforts, and ineffective call-routing operations caused long wait times for customer service. Impersonal and untimely service delivery,...; Tags: mySAP, Dealer, Call-center, mySAP CRM, Customer Relationship Management (CRM), Call Centers, Enterprise Software, Product Marketing, Advertising & Promotion, Software, It Operations, Marketing; Case studies 2005-10-01
Webcast: Order Management With mySAP Customer Relationship Management: In the Webcast, "Order Management with mySAP Customer Relationship Management mySAP CRM," you'll learn how optimizing order management can enable you to improve order accuracy and shorten cycle times - resulting in increased revenue, a reduction in lost sales, and enhanced customer satisfaction. Plus, you'll discover how the order management...; Tags: mySAP, Webcast, mySAP CRM, Order Management, Customer Relationship Management (CRM), Enterprise Software, Software; Webcasts 2005-07-25
mySAP Customer Relationship Management: Solution Overview: Moving beyond traditional customer relationship management functionality, SAP innovations and unmatched industry expertise are setting new standards for the way companies connect with their customers and partners. The mySAP Customer Relationship Management mySAP CRM solution automates customer-centric business processes across and beyond enterprise-wide operations. It delivers the market's greatest breadth...; Tags: mySAP, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing; White papers 2005-07-01
Channel Management: Build Stronger Partnerships for Stronger Profits: The mySAP Customer Relationship Management mySAP CRM solution helps you leverage your partner relationships and empower channel partners so they can better market, sell to, and service your end customers. mySAP CRM provides access to all critical partner-related data so you can forecast and recognize demand across all sales channels....; Tags: mySAP, Partnership, Channel Management, mySAP CRM, Business Structures, Customer Relationship Management (CRM), Enterprise Software, Finance, Software; White papers 2005-05-01
Banco Urquijo - Uses mySAP Customer Relationship Management to Satisfy Demanding Customers: For Banco Urquijo, effective customer relationship management is more than just one of many ways to enhance the bottom line - it's a fundamental success factor. To meet ever-increasing demands for service, the bank needs effective tools for managing customer information and increasing productivity. To help itself meet growing demands,...; Tags: mySAP, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
Boots Wellbeing Combines mySAP Retail, mySAP BI, mysap crm for Web Site Driven by Customer Knowledge: Boots Wellbeing is a joint venture between the Boots Company plc and Granada Media plc. The company's business-to-consumer e-commerce Web site - Wellbeing.com - offers a line of beauty, baby, nutrition, healthcare, and gift products. The company turned to SAP for a combination of integrated solutions to drive its new...; Tags: Business Intelligence, Web, mySAP, mySAP Business Intelligence, Knowledge, Web Site, mySAP CRM, CRM, Boots Wellbeing, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
Webcast: mySAP Customer Relationship Management (mysap crm): Join this webcast gives insights of industry consultants, SAP experts, and SAP customers who are taking full advantage of mySAP CRM to create the foundation for superior customer relationship management.; Tags: mySAP, Webcast, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing; Webcasts
mySAP Customer Relationship Management (mysap crm): Focusing on the Customer With SAP Interaction Center: In this Webcast, you'll hear directly from industry consultants and SAP customers who are using SAP Interaction Center to deliver consistent, personalized communications to customers - even as they reap significant, tangible rewards.; Tags: mySAP, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Webcasts
Business Success With mysap crm: More Than CRM ROI Achievement: This presentation reviews the benefits of deploying mySAP CRM for business success. Hear about defining a CRM strategy that aligns with your business objectives, identifying and addressing change management requirements, and executing a comprehensive implementation plan that delivers a high return on your CRM investment.; Tags: mySAP, mySAP CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Change Management, Enterprise Software, Software, Marketing, Tools & Techniques, Management; Webcasts
mySAP Customer Relationship Management (mysap crm): This Webcast will explain SAP Interaction Center delivering consistent, personalized communications to customers - even as they reap significant, tangible rewards.; Tags: mySAP, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Webcasts
Webcast: Service Management With mySAP Customer Relationship Management: This webcast explains how companies are revising their business models to make after-sales service a crucial element in their business activities. You'll gain an understanding of strategies and tools that help organizations create scalable, value-added service packages; better control service costs; and tap new revenue sources. And you'll hear firsthand...; Tags: mySAP, Service Management, Webcast, SAP AG, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Webcasts
Optimizing the Value of Your mysap crm Investment: ROI, Best Practice, Findings and Insights: This webcast discusses how one can optimize the value of mySAP CRM Investment.; Tags: mySAP, Investment, ROI, SAP AG, Best Practice, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Webcasts
FAW-Volkswagen Implements mysap crm in Six Months to Forge Direct Link to Customers for Improved Service: Headquartered in Changchun, FAW-Volkswagen Automotive Company, Ltd. is a large-scale, joint-venture car manufacturing collaboration between First Automobile Works of China and German automakers Volkswagen and Audi. The major business challenges they were facing were unresponsive customer service and slow reaction times. FAW-Volkswagen sells through regional dealers and was unable to...; Tags: mySAP, Customer Service, mySAP CRM, CRM, FAW-Volkswagen Automotive Co. Ltd., Customer Relationship Management (CRM), Enterprise Software, Product Marketing, Software, Marketing; Case studies
mySAP Customer Relationship Management Helps MANN+HUMMEL Improve Customer Care in the Aftermarket: To deliver tailored yet comprehensive service for its customers, MANN+HUMMEL deployed mySAP Customer Relationship Management mySAP CRM for its MANN-FILTER brand outfit. The focus was on improving processes and providing a technical foundation for better customer care. Thanks to mySAP CRM, the company now benefits from contact, escalation processing, and...; Tags: mySAP, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
High Performance With mySAP Customer Relationship Management: Adisseo, a major producer and distributor of animal nutrition additives, was created following the sale of Aventis's Animal Nutrition subsidiary to CVC Capitals Partner. The company wanted to recast and optimize the sales processes and improve its customer service standards. It chose mySAP Customer Relationship Management to help it meet...; Tags: mySAP, Customer Service, High-performance, SAP AG, mySAP CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Product Marketing, Software, Sales, Marketing; Case studies