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CRM, Heroism and 26/11 in India

I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story: Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and...

Tags: India, Mumbai, Guest, CRM, BVIMSR, Advertising & Promotion, Customer Relationship Management (CRM), Corporate Insurance, Business Security, Homeland Security, Enterprise Software, Marketing, Software, Business Operations, Government, Paul Greenberg

Blog posts 2009-05-05

Mumbai's International Airport Takes Off for the Future

Experiencing significant growth as the country's economy booms, Mumbai's Chhatrapati Shivaji International Airport CSIA is in the midst of a massive infrastructure upgrade. Aiming to establish itself as one of the world's premier airports, modernizing communications was a crucial aspect of their plans. As a bidder competing for the task,...

Tags: Mumbai, Nortel Networks Corp., Twisted Pair Solutions, Advertising & Promotion, Marketing

Case studies 2009-01-01

EIC podcast: Yahoo trial balloons; Mumbai and Twitter; E-commerce

In this week's EIC squared podcast Dan and I talk about the Yahoo rumor mill, the holiday shopping season on tech land and the Mumbai terror attacks and Twitter. First the Yahoo rumor mill. The latest is that former AOL CEO Jonathan Miller is trying to raise...

Tags: Mumbai, Yahoo! Inc., Twitter, E-business, Podcasts, Internet, Larry Dignan

Blog posts 2008-12-04

Social media marketing opportunism during tragedy = fail

If your company is considering trying to take advantage of the brewing conversations about Mumbai on social networks to squeeze in news about your company -- don't. by Jennifer Leggio

Tags: Marketing, Mumbai, Social Media, Jennifer Leggio

Blog posts 2008-11-28

Mumbai attack coverage demonstrates (good and bad) maturation point of social media

We have individuals running amok with information and we have no way of knowing if what is reported via social media is true. And in situations like the response to the Mumbai attacks, this presents bona fide danger. by Jennifer Leggio

Tags: Mumbai, Social Media, Twitter, Jennifer Leggio

Blog posts 2008-11-28

Photos: SAP and Wipro in Bangalore

Earlier this year Steve Ranger visited Hyderabad, Mumbai, Pune and Bangalore to investigate the Indian technology industry. These are some of the images from Bangalore.

Tags: Hyderabad, image, Mumbai, photograph, SAP AG, Steve Ranger, technology industry, Wipro Technologies

Image galleries 2007-04-02

Additional Resources

Cisco Buys Tandberg on its way to be your B2B video conferencing partner

I spent a day with Tandberg management last week and came away very impressed with some things I can't share and also some things that I can share. Tandberg has: Great HD videoconferencing solutions in room-sized all the way down to Webcam. Yep, a Webcam image looks...

Tags: Video Conferencing, Video, Cisco Systems Inc., B2B, Tandberg, Business Person, Corporate Communications, Marketing, Ted Schadler

Blog posts 2009-10-01

Lingopal Voyage 1.0.2 (Mobile)

Order a meal in Prague. Ask for directions in Mumbai. Strike up a conversation in Sofia. Buy a train ticket in Beijing. Ask for an extra bed in Manila. The phrasebook application that gives you all the languages you need when you travel. Voyage is a fun iPhone app that...

Tags: Conversation, Mobile, Voyage, Smart Phones, Consumer Electronics, Personal Technology

Software downloads 2009-09-09

Ask the Leadership Coach: Outsourcing from both sides of the divide

Leadership coach John M. McKee addresses the effects of global outsourcing. He answers emails from a dedicated employee who was recently let go, and a CEO who is trying to balance the costs and benefits. For more posts like this see TechRepublic's IT Leadership blog. After 17 years...

Tags: Job, CEO, Managed Hosting, Recruitment & Selection, Outsourcing, Leadership, Human Resources, Workforce Management, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Larry Dignan

Blog posts 2009-08-13

Ray Wang departing Forrester

When the CEO of a well known company leaves it's often big news. In my world, Ray Wang leaving Forrester is humungous. I heard about it on the web - where else? He smiles a lot â€" every meeting with him leaves you energized though not sure if vendors...

Tags: Forrester Research Inc., Flash Memory, Channel Management, Marketing, Dennis Howlett

Blog posts 2009-08-06

My Experience with Dell's Namastechnical Support

Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...

Tags: Dell Computer Corp., PC, CD, Call-center, Indian, Minesh, Call Centers, Customer Relationship Management (CRM), Desktops, It Operations, Enterprise Software, Software, Hardware, Jason Perlow

Blog posts 2009-06-24

Happy birthday, Social Business: A look back

This week marks the one year since the editors at ZDNet took a chance on the "Social Business" blog. While I had a name change along the way, the content has been pretty consistent. And, if you ask me, I've come into my own. I like the voice this blog...

Tags: Blog, Social Media, September Pandora, November Mumbai Attack, Social Networking, Web 2.0, Public Relations, Blogging, Security, Online Communications, Marketing, Advertising & Promotion, Internet, Corporate Communications, Jennifer Leggio

Blog posts 2009-06-08

Hamburg threatens sanctions over Google Street View

Hamburg threatens sanctions over Google Street ViewHAMBURG STREET VIEWIf I recollect properly even in Germany there is no right to privcay for objects displayed openly and in plain sight.I'm not sure what the fuss is aboutIf it is a picture of your house and you aren't in it I guess...

Tags: Hamburg, sanction, Google Inc., Google Street View

Discussion threads 2009-05-20

Apple versus Apple: How Many iPhones Does It Take To Add $5 To A Stock Price?

How many iPhones will Apple have to sell next year, to justify a $5 bump upward in its stock price? 22.9 million, says a small number-crunching shop, operating mostly out of Mumbai. That sounds like a lot. Last year, Apple...

Tags: Apple iPhone, Stock Price, Stock, Apple Inc., Transparent Value, Investment, Finance, Tom Steinert-Threlkeld

Blog posts 2009-05-13

Sickening swine flu, social media opportunism

It's times like these that make me ashamed to say I work in marketing. The noise around swine flu has quieted down a little, but that's not to say that people still shouldn't be wary. However, I'm a little peeved at the types of media pitches I...

Tags: Jennifer Leggio

Blog posts 2009-05-06

CRM, Heroism and 26/11 in India

CRM, Heroism and 26/11 in IndiaCustomer is not king... He is God.And thats what "Atithi Devo Bhava" means - "Guest is God".Touching story indeed Paul! Imagine the emotions it must have evoked & how it must have overwhelmed a nation with such a huge population to make it constitute a...

Tags: CRM, Paul

Discussion threads 2009-05-05

Ramco Systems Case Study: Media Company

A newly established media organization headquartered in Mumbai, with four major lines of business and recently launched three television Channels. The company was using a standalone legacy accounting system for their day-today operations at their Mumbai and Delhi offices respectively. Since each channel is treated as a separate operating unit,...

Tags: Ramco Systems, Financial Accounting, Financial Services, Finance

Case studies 2009-04-29

Chemical mind hacking: legit, or corporate cheating?

There is an absolutely fantastic article by Margaret Talbot in this week's New Yorker about the use of "neuroenhancers" -- that is, neuroenhancing drugs such as Adderall, Ritalin and Provigil that are typically prescribed for ADHD and dementia -- to effectively "hack" the brain and coax more productivity from it....

Tags: Drug, Talbot, Hacking, Productivity, Smart Phones, Security, Consumer Electronics, Personal Technology, Andrew Nusca

Blog posts 2009-04-22

A Twitter primer for administrators

How often have you heard, "So what the heck is this Twitter thing, anyway?" or "Why the heck would anyone want to use Twitter?" To be honest, they're not bad questions. Those of us who are Twitter geeks have to remember that the rest of the world may not...

Tags: Administrator, Twitter, Productivity, Channel Management, Marketing, Christopher Dawson

Blog posts 2009-04-06

Mumbai District Central Co-Operative Bank Processes 4,000 Transactions Per Minute

Mumbai District Central Co-operative Bank wanted to replace standalone systems with a single core banking solution and ensure the new core banking system can support high transaction loads and large numbers of concurrent users. The challenge was to consolidate data in a central location for statutory reporting. Mumbai District Central...

Tags: Bank, Oracle Corp., Banking, Financial Services

Case studies 2009-04-01