multicare

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MultiCare Boosts Productivity and Regulatory Compliance by Introducing ITIL Best Practices.

MultiCare is one of the largest health providers in Washington State. MultiCare consists of four hospitals; Tacoma General Hospital, Allenmore Hospital, Mary Bridge Children's Hospital & Health Center and Good Samaritan Hospital. MultiCare wanted to deliver a high standard of patient care while remaining profitable and ensuring compliance with health...

Tags: Problem Management, Computer Associates International Inc., Regulatory Compliance, MultiCare, Healthcare, ITIL, Vertical Industries, It Services, Enterprise Software, Software

Case studies 2007-03-27

Additional Resources

Get ready for the Energy Star 5.0 barrage: Let the testing begin

The U.S. Environmental Protection Agency's Energy Star 5.0 specification officially goes into effect on July 1, so steel yourselves for a flood of activity proclaiming support for the new standard. Some of the products you'll hear about, like a bunch of notebooks, desktops and monitors from Lenovo, have actually...

Tags: Power Management, Specification, Power Supply, KWh, Heather Clancy

Blog posts 2009-06-30

MultiCare Uses CA's Service Desk Solution to Automate ITIL Processes

MultiCare Health System maintains centralized IT operations for its many healthcare entities, while supporting geographically dispersed end-user communities located in more than 60 geographic locations. In 2002, with the restructure of the IS help desk, MultiCare was looking for a new service management solution. At the same time, facing shrinking...

Tags: Service Desk, Service Management, Health Care, Computer Associates International Inc., ITIL, MultiCare Health System, It Services, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources

Case studies