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MultiCare Boosts Productivity and Regulatory Compliance by Introducing ITIL Best Practices.: MultiCare is one of the largest health providers in Washington State. MultiCare consists of four hospitals; Tacoma General Hospital, Allenmore Hospital, Mary Bridge Children's Hospital & Health Center and Good Samaritan Hospital. MultiCare wanted to deliver a high standard of patient care while remaining profitable and ensuring compliance with health...; Tags: Problem Management, Computer Associates International Inc., Regulatory Compliance, MultiCare, Healthcare, ITIL, It Services; Case studies 2007-03-27

MultiCare Uses CA's Service Desk Solution to Automate ITIL Processes: MultiCare Health System maintains centralized IT operations for its many healthcare entities, while supporting geographically dispersed end-user communities located in more than 60 geographic locations. In 2002, with the restructure of the IS help desk, MultiCare was looking for a new service management solution. At the same time, facing shrinking...; Tags: Service Desk, Service Management, Health Care, Computer Associates International Inc., ITIL, MultiCare Health System, It Services, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Case studies

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