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Help Desk Renaissance: A New Understanding of the Importance of Technical Support Services

The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing companies to rethink their technical support strategy. These issues include an increase in technological frustration...

Tags: Call-center, Support Services, Mt. Hood Community College, Help Desk, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2007-09-08

Additional Resources

Words from the Woz

Steve Wozniak is many things: electronics enthusiast, author of iWoz, former fifth-grade teacher, plane-crash survivor, ex-reality-TV-boyfriend of D-list comedian Kathy Griffin, and, oh yeah, co-founder of a company called Apple. You might have heard of it. Today, he put on the hat of former engineer as he...

Tags: Microsoft Word, Electronics, Apple Inc., Computer, Intel Developer Forum, Productivity, Sam Diaz

Blog posts 2008-08-21

The Waltham Pact: Where are the tangibles?

  This week, Microsoft renewed their union with Novell, to the tune of an additional 100 million dollars in commitment to buy more SUSE Linux support certificates that it can sell to its customers. Dang, Ballmer, for that kind of cash, you can get your vows renewed...

Tags: Novell Inc., Microsoft Corp., Linux, Open Source, OpenOffice, UNIX, Operating Systems, Microsoft Windows, Software, Office Suites, Jason Perlow

Blog posts 2008-08-20

Open source and the 'fear factor' mentality

Guest editorial by Emma McGrattan In the current economic climate, businesses of every size are looking to reduce their spending wherever possible. Open source software, which has no upfront licensing fees, is one way of achieving significant savings. However, in order to protect their...

Tags: Software, Security, Open Source, Ryan Naraine

Blog posts 2008-08-20

Windows: You say major; I say minor

Starting with Windows 7, the logic and naming structure that Microsoft worked to established for Windows seems to breaking down. And yes, I'm going to reopen the can of worms about Windows Server 2008 being one and the same as Windows 7 Server. The reason I'm not letting go...

Tags: Release, Team, Microsoft Windows 7, Microsoft Windows Server, Microsoft Windows, Operating Systems, Microsoft Windows Server 2008, Servers, Software, Hardware, Mary Jo Foley

Blog posts 2008-08-20

Search engine of the day: Diaroogle

When I usually get pitches from the next Google killer my eyes usually glaze over. Show me a search engine that can do something Google can't. Well I found something--although it didn't reach me through a pitch. Check out Diaroogle, which may be the best tool any...

Tags: Google Inc., Search Engine, Toilet, Smart Phones, Search, Consumer Electronics, Personal Technology, Larry Dignan

Blog posts 2008-08-20

Get your kids moving

The American College of Sports Medicine says kids who run around during the day don't just avoid obesity, and bad habits for a lifetime. They also learn better. by Dana Blankenhorn

Tags: Gym, Teacher, Kid, Construction, Dana Blankenhorn

Blog posts 2008-08-20

Jobs reportedly acknowledges 3rd party app failure to launch issue

Jobs reportedly acknowledges 3rd party app failure to launch issueFear in the Windows IT communityThe Apple iPhone is their biggest trojan horse to sell computers/gadgets at an even more impressive rate, growing faster than the rest of the PC OEMs combined. Of course, most people prefer the iPhone over the...

Tags: Operating systems, Recruitment & Selection, Microsoft Windows, job

Discussion threads 2008-08-19

Android security team appeals to bug hunters

Android security team appeals to bug huntersBravo GoogleWell done Google - It would be nice to see more organisations admit it's possible that they don't know everything and allow community groups particularly security groups to help. It seems virtually all new software contain security bugs these days (at least when...

Tags: Team management, SECURITY, Android security team, bug hunter, team

Discussion threads 2008-08-19

Another way to ditch your gadgets the green way and earn some money in the process

For about a year now, a Web site that started life as Second Rotation has been buying back electronic gadgets including cell phones, MP3 players, digital cameras, laptops, GPS devices, gaming consoles, camcorders, satellite radios and portable hard drives. No matter how old. During that time, the...

Tags: Site, Gazelle, TechForward, GPS, Digital Cameras, Digital Photography, Satellite Radio, Smart Phones, Handhelds, Consumer Electronics, Personal Technology, Hardware, Heather Clancy

Blog posts 2008-08-19

Scammers caught backdooring chip and PIN terminals

The U.K's Dedicated Cheque and Plastic Crime Unit DCPU have recently uncovered state of the art social engineering scheme, where once backdoored, chip and PIN terminals were installed at retailers and petrol stations in an attempt to steal the credit card details passing through. Originally, before online banking took place...

Tags: Bank, Terminal, Credit Card, Chip, U.K, PIN, Irish Payment Services Organisation, Sales Channel, Financial Services, Sales, Dancho Danchev

Blog posts 2008-08-19

Android security team appeals to hackers

Already burned by the discovery of serious security vulnerabilities in its SDK, the Android Security Team emerged from the shadows this week with an appeal to the security community for help fixing flaws in the Linux-based mobile platform. In a note posted to several public mailing lists,...

Tags: Team, Google Android, Mobile, Hacker, Android Platform Team, Security, Ryan Naraine

Blog posts 2008-08-19

Android security team appeals to bug hunters

The security team for Google's nascent open-source mobile platform, Android, has attempted to raise its profile with the security community The security team behind Google's mobile platform, Android, has tried to raise its profile among security researchers by appealing for their vigilance in monitoring the platform. ...

Tags: Google Inc., Team, Mobile, Vulnerability, Security Team, Mobile Platform, Tom Espiner ZDNet.co.uk, Google, Android, SDK, open source, security

News items 2008-08-19

IDF Opening Keynote: Are you listening, Washington?

IDF Opening Keynote: Are you listening, Washington?PURE BS!Look, I KNOW several people with advanced degrees in the sciences and math. Guess what? They have been laid off and replaced with offshoring and H1-B workers.Tech companies like Intel want to point the finger? Fine, hand them a mirror...We...

Tags: Recruitment & Selection, job, Barrett, education, IT IS

Discussion threads 2008-08-19

What's future proofing worth? Analyzing the Verizon FiOS bet

What's future proofing worth? Analyzing the Verizon FiOS betcoax vs fiberNo brainer, but if Verizon thinks this is a 10-year ROI or something, think again.Cable has enough bandwidth to satisfy any residential / home-office use for the forseeable future. Heck, phone companies can now cram 3 or 4 high-def video...

Tags: Network technology, bandwidth, Verizon Communications Inc., cable, Verizon FiOS bet, Verizon FIOS, Analyzing

Discussion threads 2008-08-19

What's future proofing worth? Analyzing the Verizon FiOS bet

There's a lot of discussion today about whether Verizon's $23 billion investment in its FiOS network was worth it, but the argument really comes down to this: How much is future-proofing your business worth? The New York Times did an in-depth analysis about Verizon's FiOS rollout and...

Tags: Comcast Corp., Verizon Communications Inc., Cable, Network Technology, Internet, TVs, Financial Accounting, Telecommunications, Personal Technology, Networking, Home Entertainment, Finance, Larry Dignan

Blog posts 2008-08-19

Apple tops customer satisfaction survey ... again

Apple tops customer satisfaction survey ... againDellI have always owned Dell machines. Although I have never had to have one of them replaced, I have heard fro mothers that it was a painstaking process. So it makes sense that they are 10 points behind Apple. My friends that have had...

Tags: Linux, Product marketing, Operating systems, UNIX, customer satisfaction, Apple Inc.

Discussion threads 2008-08-19

Excel and Basic Accounting Error

Excel and Basic Accounting ErrorWe should go back to manual ledgers...VisiCalc was created to eliminate accounting errors. Now the spreadsheet is now being blamed for accounting errors. Perhaps the real problem is GIGO. Garbage in, Garbage out.The real culprit is slick sleaze ball corporate accountants and managers that are trying...

Tags: PRODUCTIVITY, fun thing, Microsoft Excel, spreadsheet, big system, accounting

Discussion threads 2008-08-19

Jive Clearspace 2.5: increasingly sophisticated social productivity tools

Clearspace, Jive Software's 'social productivity' collaboration software, hits version 2.5 today. This latest release builds on a solid foundation, and has many new features and enhancements, as the above video illustrates. 2.5 marks some significant upgrades - there has been some major tweaks under the hood to...

Tags: Salesforce.com Inc., Tool, Clearspace Team, Sales Force Management, Enterprise Resource Planning (ERP), Collaboration, Groupware, Sales, Enterprise Software, Software, Oliver Marks

Blog posts 2008-08-18

Zoho's future in Google's hands?

  Earlier today, Zoho sent over an intriguing email with a whole bunch of numbers and spreadsheet demonstrating why Google in particular is not likely to be a threat to the company. It makes interesting reading. The argument goes something like this: Google's revenue and profit per...

Tags: Software, Revenue, Google Inc., Zoho, Tools & Techniques, Operational Accounting, Management, Finance, Dennis Howlett

Blog posts 2008-08-18