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- Selling customer information leads to prosecution
- What's the big deal?Isn't this how everyone does it? My boss would routinely buy millions of data records from companies to conduct email campaigns.Ah, but in Great BritainThey have made it TOTALLY illegal to sell data records. You cannot do stuff like this period over there, and I applaud...
- Tags: Asset management, INTERNET, Big Deal, asset, customer information
- Discussion threads 2009-11-18
- Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
- Firstsource Solutions wanted to provide them with an Interactive Voice Response IVR system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server MPS 500, Firstsource was able to implement an advanced IVR solution that delivered a more...
- Tags: BPO, Nortel Networks Corp., Contact Center, IVR, Interactive Voice Response (IVR), Business Process Outsourcing (BPO), It Operations
- Case studies 2008-09-17
- UK Airport Handles More Calls With Self-Service Automation Through IVR
- Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...
- Tags: Nortel Networks Corp., IVR, Automation, Interactive Voice Response (IVR), Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software
- Case studies 2007-12-18
- IT security failure causes UK Revenue & Customs (HMRC) chairman to resign
- Two weeks ago, I raised serious questions about IT governance in the UK at HM Revenue & Customs HMRC. At that time, the agency lost a CD containing private information belonging to 15,000 people in the UK. Today, the agency acknowledged a far worse situation: two computer discs, containing 25...
- Tags: Revenue, IT Security, Agency, Information Technology, Tax, U.K., Committee, HMRC, Taxes, Free Trade, Security, Financial Planning, Finance, Michael Krigsman
- Blog posts 2007-11-20
- Speech Recognition for Improved Municipal Services
- The City of Chicago Department of Water Management CDWM provides water services to more than 550,000 customers and they rely on their contact center to process and handle over 316,000 calls per year. The CDWM customers were expressing dissatisfaction due to long wait times and the inability to reach a...
- Tags: Nortel Networks Corp., Speech Recognition, Real Estate, Call Centers, Emerging Technologies, Business Operations, It Operations
- Case studies 2007-10-16
- Advanced Call Center Solution Improves Efficiency, Delivering Premium Services to Rural Farmers
- Juan Valdez is the face of the Federacion Nacional de Cafeteros de Colombia The National Federation of Colombian Coffee Growers and Cafe de Colombia. The 100% Colombian Coffee logo was developed by the Federation in March 1981. They needed an advanced contact center solution that could handle thousands of calls...
- Tags: Nortel Networks Corp., Premium Service, Contact Center, Colombia, Juan Valdez, Nortel MPS 500, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2007-04-18
- Desperately seeking: Internet File transfer acceleration technology
- Desperately seeking: Internet File transfer acceleration technologyThat's my pointWith the camera you're using now, you're gonna have to convert it to a 2 mbps DV MPEG-2 lowend DVD quality stream. That's STILL WAY faster than waiting 16 hours for the file to transfer.With certain camera on the market, they produce...
- Tags: Corporate communications, Internet, video, lossy compression, computer
- Discussion threads 2006-11-27
- C7M_CN700_XPeSP2Image.zip 2005-11-25 (Windows)
- This package supports the following driver models:Microsoft ACPI-Compliant System Microsoft ACPI-Compliant Embedded Controller Microsoft System Management Bus Host Controller ALI 1535 SMBus Host Controller Microsoft Windows Management Interface for ACPI Microsoft Composite Battery Closed Caption Decoder OTI CD-ROM Drive CD-ROM Drive CD-ROM Drive force CDDA accurate CD-ROM Drive (force CDDA...
- Tags: Processor, ISA, Logitech, AGP, Microsoft Windows, USB, Intel Corp., Compaq Computer Corp., IMAPI, EISA, Play, RCC, AcerView, PCI, Storage, Hardware
- Software downloads 2005-11-25
- Verizon switches on speedier DSL
- Verizon switches on speedier DSLAwesome!!! Let's kick cable in the butt!Cable needs some good competition to bring prices down. $43 a month for comcast is outrageous. Plus all the spam comcast lets through!!! I remember, before comcast changed its pricing I paid $29 a month because I...
- Tags: Network technology, Broadband Internet, bandwidth, Comcast Corp., DSL, Verizon Communications Inc., cable
- Discussion threads 2004-09-07
- Microsoft Executive Circle Webcast: Take Back Your Life! Using Outlook to Get Organized and Stay Organized
- The attendee of this webcast will learn methods that empower one, the team, and the organization to increase productivity and help people achieve a work/life balance. The attendee of this webcast will discover how Microsoft Office Outlook can help drive productivity throughout the organization using techniques and processes designed by...
- Tags: Webcast, Microsoft Corp., Microsoft Outlook, Microsoft Office, Office Suites, Software
- Webcasts
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