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- Personalised Banking Services With Microsoft Dynamics CRM
- Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Banking, Portals, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Financial Services, Internet, Marketing, Software
- Case studies 2009-09-24
- Forklift Manufacturer Improves Business Processes, Reduces Costs With xRM
- Mitsubishi Caterpillar Forklift Europe MCFE is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE relied on manual or sometimes paper-based processes to support dealer inquiries and orders, resulting in missed orders or unanswered dealer...
- Tags: Microsoft Dynamics, Business Process, Microsoft Dynamics CRM, Microsoft Corp., Mitsubishi Caterpillar Forklift Europe, Operational Planning, Advertising & Promotion, Enterprise Software, Customer Relationship Management (CRM), Business Operations, Marketing, Software
- Case studies 2009-09-21
- Travel Company Sails on Business Intelligence to Increase Revenues in Weak Economy
- Sportsnet Holidays needed a Customer Relationship Management CRM solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics CRM, which dramatically improved customer service, business intelligence and target marketing capabilities. The firm's revenue has doubled in the last 12 months and Sportsnet credits Microsoft Dynamics...
- Tags: Microsoft Dynamics, Revenue, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Pricing, Business Intelligence, Enterprise Software, Tools & Techniques, Databases, Software, Marketing, Data Management, Management
- Case studies 2009-09-10
- Dynamics CRM Data Reduction Systems Webcast
- Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction Systems chose to deploy Microsoft Dynamics® CRM Online. With Microsoft Dynamics CRM Online, the organization has improved visibility to real time data for marketing campaigns...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Data Reduction Systems Corp., Microsoft Corp., CRM, Content Management, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Software, Marketing, Management
- Webcasts 2009-09-01
- High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
- JBMRA—Sperry Van Ness Institutional JBMRA specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public folders and records kept in Office Excel spreadsheets. JBMRA needed to migrate to an effective long-term CRM solution, and chose Microsoft Dynamics® CRM...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Broker, Microsoft Corp., Sales, CRM, Real Estate, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Business Operations, Marketing, Software
- Case studies 2009-08-01
- Global Sales Experience Delivers Business Value With Microsoft Dynamics CRM and a Focus on the User Experience
- SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales force manages relationships with more than 120,000 business customers. Automating daily tasks and integrating valuable data and other key resources are...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Experience, SMSG, Sales Strategy, Sales Force Management, Sales
- Case studies 2009-07-01
- World's Biggest Auto Auction Links Customer Information to Grow Online Business
- Manheim is the world's leading provider of used vehicle auctions and related services. Operating in 140 locations in 19 countries, the company and its subsidiaries processed sales of 10 million vehicles in 2008. Manheim realized that it needed better insight into customer and transaction data. With help from Microsoft Services...
- Tags: Microsoft Dynamics, Customer Information, Microsoft Dynamics CRM, Microsoft Corp., Auction, Manheim, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Enterprise Software, Sales, Software, Marketing
- Case studies 2009-07-01
- Optimizing and Maintaining Microsoft Dynamics CRM 4.0
- his white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., Productivity, Performance Management, Human Resources, Workforce Management
- White papers 2009-06-30
- Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100)
- Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension of Microsoft Office Outlook, integrates with other Microsoft Office applications, and connects all the sales, marketing, and service processes. The attendee of this...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- Webcasts 2009-06-23
- Microsoft Dynamics CRM Scalability Benchmark Executive Summary
- Download the Executive Summary to learn more about how Microsoft Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation with 50,000 concurrent users and 0.12 second response times on a hardware setup that cost less than $35,000.
- Tags: Microsoft Dynamics, Scalability, Microsoft Dynamics CRM, Microsoft Corp., CRM
- Case studies 2009-06-01
- Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
- This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To that end, this paper provides relevant context for each topic, information on maintaining and optimizing that component specifically within the...
- Tags: Microsoft Dynamics, Performance, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2009-06-01
- Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM
- How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners - literally every variable and relationship that might lead to complacency. The attendee of this webcast will learn that Microsoft...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts 2009-04-29
- Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management
- Customer relationship management CRM is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise and on-demand CRM solutions through Microsoft Dynamics® CRM and Microsoft Dynamics® CRM Online. In this webcast, we concentrate on the benefits of each and the...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Download resources 2009-04-23
- Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
- Customer Effective delivers Customer Relationship Management CRM solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers develop and support the relationships that are critical in today's competitive market, especially in the professional services industry. For customer Dixon Hughes - a top...
- Tags: Microsoft Dynamics, CRM Solution, Microsoft Dynamics CRM, Microsoft Corp., CRM, Microsoft Gold Certified Partner, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-03-24
- SAMPLE: Performance and Scalability Assessment of Customer Implementation
- Microsoft Dynamics CRM business software is designed to help enterprise achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to scale efficiently to the needs of the largest global deployments, Microsoft Dynamics CRM has been tested for user scalability, data scalability, and wide area network performance....
- Tags: Microsoft Dynamics, Performance, Scalability, Microsoft Dynamics CRM, Microsoft Corp., CRM, Performance Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Human Resources, Workforce Management, Marketing, Software
- White papers 2009-02-01
- Microsoft Dynamics Webcast: Business Intelligence for Microsoft Dynamics CRM (Level 100)
- Organizations today are investing a lot of time and resources in finding new customers and retaining existing customers, selling products or services, and delivering superior customer service. The return on these investments is not always clear, and the measurement of performance and impact of these investments traditionally has been difficult....
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Pricing, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Tools & Techniques, Enterprise Software, Databases, Marketing, Software, Data Management, Management
- Webcasts 2009-01-22
- Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
- Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top condition for maximum performance and injury prevention. The organization implemented Microsoft Dynamics® CRM as a tool to manage...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Video, Microsoft Corp., CRM, Leicester City Football Club, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts 2009-01-01
- Microsoft Dynamics CRM - Chill Factore Video Case Study
- Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer interactions, and to allow marketing directly related to what individual customers actually purchase. Microsoft Dynamics CRM enables segmentation of customers into smaller marketing groups,...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts 2009-01-01
- Microsoft Dynamics CRM - Sports Organizations Video Case Study
- Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a variety of leaders from professional sports teams discuss the benefits of Microsoft Dynamics CRM, including having a single data source to...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Video, Microsoft Corp., CRM, Sales Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Corporate Communications, Sales Force Management, Enterprise Software, Sales, Marketing, Software
- Webcasts 2009-01-01
- Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)
- Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a strategic corporate asset. This webcast shows how Microsoft Dynamics customers, intent on delivering first-rate service, are able to streamline...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Contact Center, Microsoft Corp., CRM, Microsoft Dynamics Customer, Customer Relationship Management (CRM), Call Centers, Advertising & Promotion, Real Estate, Enterprise Software, Software, It Operations, Marketing, Business Operations
- Webcasts 2008-12-09
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