Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Microsoft Labcast On-Demand: Dynamics CRM 4.0
- Microsoft Dynamics© CRM 4.0 is a fully integrated customer relationship management CRM system that enables you to quickly and easily create and maintain a clear view of your customers from the first contact through the purchase and post-sales phases. Microsoft Dynamics CRM empowers you to seamlessly record and measure all...
- Tags: Microsoft Dynamics, On-demand, Microsoft Corp., CRM, Microsoft Dynamics CRM 4.0, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales
- Presentations 2008-07-08
- Developing ISV Applications Using Microsoft Dynamics CRM
- Microsoft Dynamics CRM 4.0 is built on a sophisticated line-of-business application platform that provides the basic services required by ISVs and developers to build upon. Clearly applicable in CRM-type scenarios, Microsoft Dynamics CRM also supports a wide range of business applications with the essentials required for building, delivering and maintaining...
- Tags: Microsoft Dynamics, ISV, Microsoft Dynamics CRM, Microsoft Corp., CRM, Microsoft Dynamics CRM 4.0, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2008-05-01
- Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
- Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements...
- Tags: Microsoft Dynamics, Performance, Scalability, Microsoft Dynamics CRM, Microsoft Corp., Microsoft Dynamics CRM 4.0, Performance Management, Human Resources, Workforce Management
- White papers 2008-03-01
- Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise
- Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. This white paper focuses on user scalability. ...
- Tags: Microsoft Dynamics, Performance, Scalability, Microsoft Dynamics CRM, Microsoft Corp., Microsoft Dynamics CRM 4.0, Performance Management, Human Resources, Workforce Management
- White papers 2008-02-01
Additional Resources
- QuoteWerks 4.0 build 50 (Windows)
- QuoteWerks sales, quoting, software enables users to create price quotes for their customers using contact information retrieved from leading contact management software such as ACT, GoldMine, KnowTia, Maximizer, Microsoft Dynamics CRM, Outlook, salesforce.com, SalesLogix, and TeleMagic. The presentation of the quote can be customized, and emailed to customers. Once the...
- Tags: Software, Accounting, Microsoft Windows, Aspire Technologies, Tools & Techniques, Operational Accounting, Financial Services, Management, Finance
- Software downloads 2009-10-21
- Accountancy Provider Transforms Customer Service With Business Management Solutions
- Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight. Employees now spend less time processing invoices and focus...
- Tags: Microsoft Dynamics, Customer Service, Business Management, Accountancy, Microsoft Corp., Strategy, Management
- Case studies 2009-10-01
- Personalised Banking Services With Microsoft Dynamics CRM
- Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Banking, Portals, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Financial Services, Internet, Marketing, Software
- Case studies 2009-09-24
- Forklift Manufacturer Improves Business Processes, Reduces Costs With xRM
- Mitsubishi Caterpillar Forklift Europe MCFE is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE relied on manual or sometimes paper-based processes to support dealer inquiries and orders, resulting in missed orders or unanswered dealer...
- Tags: Microsoft Dynamics, Business Process, Microsoft Dynamics CRM, Microsoft Corp., Mitsubishi Caterpillar Forklift Europe, Operational Planning, Advertising & Promotion, Enterprise Software, Customer Relationship Management (CRM), Business Operations, Marketing, Software
- Case studies 2009-09-21
- Nonprofit Agency Implements Case Management Solution to Better Protect Children
- In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a number of applications. This resulted in inefficiencies and siphoned off precious time needed to locate missing children. Managers implemented Microsoft Dynamics...
- Tags: Case Management, Agency, Microsoft Corp., Corporate Law, Business Operations
- Case studies 2009-09-16
- CRM System Streamlines Sales Process for Electrical Services Provider
- Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an electrical contractor for on major construction sites, including commercial property, mine site and railway infrastructure projects. With a widely distributed workforce...
- Tags: CRM System, Division, Microsoft Corp., Sales Process, CRM, Norfolk Electrical & Communications, Sales Strategy, Sales Force Management, Sales
- Case studies 2009-09-01
- Handicapping the CRM field: Oracle leads the pack (but the race is tight)
- ZDNet Australia has handicapped the field of customer relationship management software and it appears that Oracle's on-demand and on-premise suite comes out on top with a score for 4.5 on a scale of 5. SAP and Salesforce scored a 4 rating overall on the same scale. ...
- Tags: Oracle Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Larry Dignan
- Blog posts 2009-07-13
- Bank Strengthens Market Opportunities With Enhanced Customer Service Tools
- KASB Bank has 73 branches across Pakistan. It offers financial solutions to a large portfolio of investment, corporate, and consumer banking customers, with a comprehensive range of services. Determined to offer customers a more flexible, personalised service, Pakistan's KASB Bank deployed Microsoft Dynamics CRM 4.0 business management software. Microsoft Gold...
- Tags: Bank, Customer Service, Pakistan, Microsoft Corp., Call Centre, KASB Bank, Banking, Financial Services
- Case studies 2009-07-01
- Optimizing and Maintaining Microsoft Dynamics CRM 4.0
- his white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., Productivity, Performance Management, Human Resources, Workforce Management
- White papers 2009-06-30
- Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
- This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To that end, this paper provides relevant context for each topic, information on maintaining and optimizing that component specifically within the...
- Tags: Microsoft Dynamics, Performance, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2009-06-01
- CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
- Pfizer Australia is a major supplier of medicines and medical products to Australia's hospitals and healthcare groups. When the company's biggest customers put major contracts up to tender, Pfizer's nine key account managers need to compile large amounts of data in order to respond competitively - pricing and discount information...
- Tags: Pfizer Inc., Microsoft Corp., CRM, Pfizer Australia, Pricing, Healthcare, Vertical Industries, Benefits, Marketing Research, Marketing, Human Resources
- Case studies 2009-06-01
- Coating Excellence International - Manuafacturer Gains Real-Time Production Data, Reduces Licensing Costs by 15 Percent
- Coating Excellence International CEI manufactures high-quality, flexible-packaging products using environmentally friendly practices. To continue to enhance its quality and efficiency, CEI needed to provide its shop-floor operators and business decision makers with real-time production metrics and analysis tools in a solution that was quick to deploy and easy to manage...
- Tags: Microsoft Dynamics, Microsoft Corp., Coating Excellence International, Microsoft SQL Server 2008, Productivity, Tools & Techniques, Databases, Enterprise Software, Management, Software, Data Management
- White papers 2009-05-21
- Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM
- How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners - literally every variable and relationship that might lead to complacency. The attendee of this webcast will learn that Microsoft...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts 2009-04-29
- Business School Enhances Internal and External Communications With CRM Portal
- Melbourne Business School MBS was founded in 1954 through the University of Melbourne, and its graduate degrees have been ranked in the Financial Times' list of Top 100 Global MBAs since 2005. The school wanted to strategically align its brand positioning message, 'Global. Business. Leaders.', to every facet of its...
- Tags: Brand, Positioning, Microsoft Corp., Portal, Business School, CRM, Branding, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies 2009-04-03
- News to know: Firefox, Palm, AT&T, Sprint, Facebook friends
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Paula Rooney: Firefox 3.1 beta 3 "done," Firefox 3.5 beta 4 due April 14 Sam Diaz: Palm to SEC:...
- Tags: Google Inc., Facebook, Larry Dignan, Mozilla Firefox, Palm Inc., Mary Jo Foley, AT&T Corp., Microsoft Corp., Matthew Miller, Sprint Communications, Sam Diaz, Web Browsers, Microsoft Windows, Notebooks, Mice, Internet, Operating Systems, Software, Hardware, Notebooks & Tablets, Peripherals
- Blog posts 2009-03-11
- Motor Vehicle Dealer Monitors Customer Performance in Seconds With CRM Tools
- Borusan Manheim Turkey, which specialises in second-hand motor vehicle auctions and classified advertisement sales via the Web, wanted a business management system to monitor its sales representatives' performance and track customer behaviour. The company implemented Microsoft Dynamics CRM 4.0 Customer Relationship Management CRM software. As a result, customer performance data...
- Tags: Monitor, Performance, Business Management, Microsoft Corp., Tool, CRM, Sales Strategy, Performance Management, Sales Force Management, Strategy, Sales, Human Resources, Workforce Management, Management
- Case studies 2009-03-01
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