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- Survey: Microsoft customer satisfaction takes second quarter hit
- Survey: Microsoft customer satisfaction takes second quarter hitIf they suck so muchWhy competitor can't manage to significantly increase market share in many fields where Microsoft is keeping(O.S) or even increasing(Server,B.I) its market share, like O.S market ?Could it be that much of the negative perception people has of Microsoft...
- Discussion threads 2009-07-15
Additional Resources
- Apple Store fails the Nordstrom test
- Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...
- Discussion threads 2009-11-27
- Web Help Desk Pro 9.2.3.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-25
- Apple ads dodge the network coverage issues
- Misleading advertising is in Apple's DNAWhy would their carrier be otherwise?RE: Apple ads dodge the network coverage issuesI saw the "What time's the movie" add last night. In the real world, it would not play out the way it is shown. The fine print at the end of...
- Discussion threads 2009-11-24
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Blog posts 2009-11-16
- Psystar: Cocaine, car crashes and a chance to beat Apple
- Monopoly Much?How has apple been able to get away with this? Microsoft gets sued for sending their browser with their operating system while not blocking anyone else's browsers on their systems. Apple does not allow anyone else to use their operating system on other hardware, not sure how...
- Discussion threads 2009-11-12
- New Apple ads slam Microsoft and Windows 7
- No mentionJust as Microsoft haven't mentioned the tens of hours it'll take up upgrade your Vista machine, and the known bug that could cause your upgrade to hang at 62%http://support.microsoft.com/kb/975253LameThese "I'm A Mac" ads have gotten Rather lame. Again, can't Apple come up with something that promotes OSX rather than...
- Discussion threads 2009-10-23
- Microsoft starts selling PC hardware, third-party software via its online store
- Wow, 90 days of technical support.Because nothing ever goes wrong with a computer after 90 days!Seriously, Microsoft. Get a better service plan.RE: Microsoft starts selling PC hardware, third-party software via its online storeThey have to be kidding. So who do you go to if something goes wrong with...
- Discussion threads 2009-10-22
- Apple Q4 '09 earnings result - Most profitable quarter ever
- moron servicemoron service, where are you?Ghost of PsystarSee? ... it just goes to show ya! If Apple doesn't get their act together and start licensing their operating system for Mac clones, there's no hope for them. How long can they expect to keep a drowning company afloat selling...
- Discussion threads 2009-10-19
- Verizon Droid ad attacks iPhone on features
- I'm really interested in this phone. I hear it won't drop 30% of its callsThe ad is pure genius and truly highlights how terrible the iPhone is. The iPhone also has the dubious distinction of being the only modern cell phone to drop 30% of its calls, as admitted by...
- Discussion threads 2009-10-19
- In the aftermath of the T-Mobile Chernobyl
- T-Mobile's Sidekick/Danger Inc. meltdown has far-reaching implications for wireless carrier data integrity responsibilities way beyond any immediate remediation the company may need to offer its customers. Yesterday, T-Mobile notified all of its Sidekick device customers that a failure which occurred on Microsoft's Danger,...
- Blog posts 2009-10-12
- News to know: Windows 7; IBM; Sony; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Ed Bott: Measuring Windows 7 performance Dancho Danchev: Click fraud facilitating Bahama botnet steals ad revenue from Google ...
- Blog posts 2009-10-09
- Apple releases iPhone OS 3.1.2
- Wow, you guys have been putting up with all those bugs?Yikes. Makes me glad I have a better phone.You mean one of those phones with near zero customer satisfaction levels By near zero I mean in comparison with iPhone satisfaction levels as recently reported by JD Power.Even with this handful...
- Discussion threads 2009-10-08
- Apple leads smartphone customer satisfaction
- Let the flame wars beginntNo question that Apple changed the gameover 2 years ago.Why aren't the others catching up?Nokia seems to have disappeared.Microsoft latest 6.5 is a disappointment even to Paul Thurrott.I can understand the reference toNokia, but Microsoft has nothing to do with this. The operating system can be...
- Discussion threads 2009-10-08
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...
- Blog posts 2009-09-14
- McKinsey's 'Business and Web 2.0' Report and the new Consulting Landscape
- McKinsey, the venerable management consulting company, has produced their second piece of 'Web 2.0 in business' research this year. This is arguably a sign of the rapid maturation of the 2.0 technology and associated (and I'd argue more important) change management sector: the pricey consulting company...
- Blog posts 2009-09-02
- Financial Services Firm Boosts Productivity and Customer Satisfaction With New System
- ValMark Securities' insurance business was handicapped by an inflexible third-party Agency Management System AMS. Managers were forced to use a report database populated with day-old data to run the business. When customers contacted the company expecting the reps to have the most up-to-date information, the data lag sometimes frustrated customers....
- Case studies 2009-09-01
- Has Steve Jobs banned Apple staff from social media?
- Nothing wrong with thatApple does rely on secrecy, especially in their R&D, to get more bang for their buck when the product is finally announced. I could see why Apple would want their employees not talking about their jobs in the social media. I can see why a lot of...
- Discussion threads 2009-08-31
- Mozilla execs raise objections to Microsoft's browser-ballot proposal
- Mozilla should focus on its product!No matter what decision Microsoft makes, will never satisfy Mozilla. Why don't Mozilla use all that energy and market Opera to the world. Just like every other company in the world, they market their product to make consumer aware. Its pathetic that...
- Discussion threads 2009-08-20
- News to know: Bing; Windows; HP; RIM; ZuiTUbe; CD sales; Wimax
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Bing gains search share on Yahoo, Google Ed Bott: XP, Vista, or Windows 7: Which OS is...
- Blog posts 2009-08-19
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