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- Did Levi's use failed IT as a 'convenient scapegoat'?
- Several observers have suggested Levi Strauss used IT failure as an excuse to deflect attention away from deeper and more significant financial challenges. by Michael Krigsman
- Tags: Financial, Implementation, Information Technology, ERP, Levi Strauss, Software Deployment, Francine, Enterprise Resource Planning (ERP), Strategy, Enterprise Software, Software, Management, Michael Krigsman
- Blog posts 2008-07-25
- 10 considerations to fix failures
- Some distressed projects are so strategic and important they simply can't be allowed to fail. Here are ideas to consider when pulling these special initiatives out of the flames. by Michael Krigsman
- Tags: Project, Blog, Blogging, Project Management, Tools & Techniques, Strategy, Internet, It Operations, It service Management, Management, Michael Krigsman
- Blog posts 2008-07-24
- Bausch & Lomb reduces IT boundaries
- The commonly used phrase "lack of IT alignment" suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. Bausch & Lomb has shattered boundaries by merging IT and customer service under the CIO. by Michael Krigsman
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-24
- Executive 'sleepership'
- Strong executive sponsorship is a practical necessity for achieving successful IT projects. But what about those so-called sponsors who fail to engage and follow through on the responsibilities of their role? by Michael Krigsman
- Tags: CIO, Information Technology, Executive Sponsorship, Laurie, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-23
- Delivering nada. Zip. Zilch. Zero.
- The aftermath of large-scale failure is never pretty, but sometimes looking back reveals problems so obvious and severe they take your breath away. by Michael Krigsman
- Tags: Team, Performance, Problem, Bruce Webster, FUBAR, Team Management, Organizational Structure, Management, Human Resources, Michael Krigsman
- Blog posts 2008-07-23
- Project portfolio mgt: "Draconian enforcement doesn't work" [podcast]
- Achieving successful technology implementations requires IT and business to establish shared expectations around project goals, objectives, and process. Too often, the business doesn't understand real technology constraints while IT remains blissfully unaware of why some projects were even started. by Michael Krigsman
- Tags: Podcast, Information Technology, Project Portfolio Management, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management, Michael Krigsman
- Blog posts 2008-07-22
- Citizens Bank Online is down
- Citizens Bank online banking website is currently unavailable for unstated reasons. That's a drag if you're a customer needing to check information or initiate a transaction. by Michael Krigsman
- Tags: Bank, Citizens Bank Online Banking Website, Banking, E-business/E-Commerce, Web Site Development, Manufacturing, Financial Services, Internet, Michael Krigsman
- Blog posts 2008-07-21
- Amazon S3: "Elevated error rates"
- Amazon Web Services is currently is experiencing "elevated error rates," according to the company's status reporting dashboard. by Michael Krigsman
- Tags: S3 Inc., Amazon.com Inc., Amazon Web Services, Cloud Computing, Web Services, Manufacturing, Enterprise Software, Software, Michael Krigsman
- Blog posts 2008-07-20
- Levi Strauss: SAP rollout 'substantially' hurt quarter
- SAP implementation problems prevented Levi Strauss from fulfilling orders for a week during the second quarter and contributed to a 98% decline in net income relative to the same quarter last year. by Michael Krigsman
- Tags: Internal Control, ERP System, SAP AG, ERP, Levi Strauss, PROJECT FAILURES ANALYSIS Levi, Deloitte, Enterprise Resource Planning (ERP), Enterprise Software, Software, Michael Krigsman
- Blog posts 2008-07-18
- London Underground's card system fails
- The RFID-based smartcard technology providing access control to London's public transportation system failed on Saturday, when the network stopped accepting cards. by Michael Krigsman
- Tags: Card, Smart Card, London, London Underground, Oyster Card System, Smart Cards, Authentication/Encryption, Digital Security, Security, Michael Krigsman
- Blog posts 2008-07-15
- Berlin subway ticket machines go down
- Another travel related failure... Ticket dispensers in the Berlin subway system stopped working on July 1 after a faulty update from central HQ. From Berliner Morgenpost (German translation by Debora Weber-Wulff in Risks Digest): More than 600 of the 700 ticket machines...
- Tags: Subway, Machine, Berlin, Servers, Security, Hardware, Michael Krigsman
- Blog posts 2008-07-14
- Computer problems delay air passengers in Fiji
- Fijilive reports that failed computers caused delays for 8000 passengers. by Michael Krigsman
- Tags: Passenger, Computer, Productivity, Michael Krigsman
- Blog posts 2008-07-13
- Apple's MobileMe experiences post-launch pain
- Apple's new MobileMe web service experienced post-launch downtime yesterday, frustrating users who expected more. by Michael Krigsman
- Tags: Apple Inc., GigaOm, Cloud Computing, Manufacturing, Servers, Hardware, Michael Krigsman
- Blog posts 2008-07-11
- Fighting IT failure with ethnographic research [podcast]
- Solving IT problems rooted in organizational dynamics can be difficult because cultural issues are hard to measure and change. Ethnographic research methods offer a way to gain deeper understanding of the organizational factors contributing to failed IT projects. by Michael Krigsman
- Tags: Research, Podcast, Information Technology, Natalie, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-10
- Measuring IT: "Operational Health"
- The subject of IT metrics is an important and sometimes controversial topic. Regardless of one's perspective, metrics do serve the valuable function of connecting business goals to IT operations. A Forrester Research report, written by Craig Symons and titled "The Five Essential Metrics...
- Tags: Information Technology, Health Care, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-09
- SaaS failures are 'betrayals of trust' [podcast]
- Software as a service SaaS deployments have become an increasingly significant part of the enterprise software environment. Given this growing importance, it's time to examine IT failure in the SaaS world. by Michael Krigsman
- Tags: Software, Podcast, Software-as-a-service, SaaS Failure, Software As A Service (SaaS), Cloud Computing, Tools & Techniques, Emerging Technologies, Management, Michael Krigsman
- Blog posts 2008-07-08
- Daily Mail employee data stolen on laptop
- A laptop containing confidential information belonging to employees and suppliers of UK newspaper, the Daily Mail, was stolen. According to the Guardian, the missing data consists of name, address, bank account number and bank sort code belonging to affected staff. by Michael Krigsman
- Tags: Bank, Data, Laptop Computer, Government, Notebooks, Disaster Recovery, Financial Services, Hardware, Notebooks & Tablets, Data Management, Michael Krigsman
- Blog posts 2008-07-07
- The nightmare of buying enterprise software
- Enterprise software is an easy target for criticism: it's expensive to buy, hard to implement, and often performs decidedly un-sexy functions like back office accounting. This complexity can make enterprise software a nightmare to purchase. by Michael Krigsman
- Tags: Consultant, Alan, Sales Strategy, Enterprise Software, Sales, Software, Michael Krigsman
- Blog posts 2008-07-07
- Runescape graphic glitches
- Spending the American July 4th holiday with friends and family is a wonderful break from the daily routine. Imagine my surprise when a lively 12-year old proudly showed me the graphics problems he discovered in Runescape, an online game. According to this young bug-hunter: It all...
- Tags: Graphics, Michael Krigsman
- Blog posts 2008-07-04
- 5 more reasons IT projects fail
- How doth my project fail? Let me count the ways. With apologies to the poet Elizabeth Barrett Browning, there are myriad ways that IT projects fail. by Michael Krigsman
- Tags: Project, Information Technology, Project Management, Strategy, Change Management, Tools & Techniques, It Operations, It service Management, Management, Michael Krigsman
- Blog posts 2008-07-03
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