michael krigsman and vendor relationships

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Glastnost at SAP

For many years, SAP was a poster child for the “not invented here” syndrome. Sure, the company has always been developer-focused, but arrogance in any form is unpleasant. Recently, I’ve heard stories about a new openness at SAP, so I read this post from fellow Enterprise Irregular, Thomas Otter, with...

Tags: Vendor relationships

Blog posts 2007-07-27

Keeping SAP and Oracle Honest?

From an interview in Computerworld with Harry Debes, CEO of Lawson Software: Some SAP and Oracle accounts acquired Lawson for some of their divisions simply because they don’t want the incumbent vendor to dictate the future terms of business to them and for them to have all their apples in...

Tags: Vendor relationships

Blog posts 2007-07-23

Hourly Projects and the Cult of Doom

Recently, I was party to a discussion on the topic of hourly contracts in enterprise software services. Here is my take:Open-ended, hourly projects often balloon in size and scope, precisely because there is little incentive to control costs. In this scenario, the services provider can maximize billable hours, while the...

Tags: Vendor relationships

Blog posts 2007-07-18

"Independence and Objectivity are a Lot Like Virginity"

Brian Sommer always posts thoughtful, insightful articles on his Services Safari blog, and today is no exception. His piece entitled, Which Consultants are a Waste of Money, really gets to the heart of the matter. Heres an abbreviated version of Brians guidelines to help you evaluate your own consultants. See...

Tags: Vendor relationships, Consulting

Blog posts 2007-07-12

Additional Resources

SAP's Apotheker takes on shoddy consultants, certifications

In an animated--and sometimes tense--conversation with bloggers, SAP co-CEO Leo Apotheker said the software giant would step over a systems integrator if it would save an IT project. That comment, which was in response to multiple questions about the triangle between consultants, SAP and customers, illustrates how the enterprise application...

Tags: Certification, Customer, SAP AG, Leo Apotheker, Loyalty, Quality, Training And Certification, Enterprise Software, Business Operations, Software, Larry Dignan

Blog posts 2009-02-05

5 tips to reduce outsourcing risk

Service providers present a special challenge to organizations involved with complex IT projects. Although consultants are integral to many projects, dysfunctional service provider relationships can increase the customer's risk of failure. To explore this issue, I spoke at length with Alec Miloslavsky, CEO of Exigen Services, an...

Tags: Risk, Managed Hosting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Michael Krigsman

Blog posts 2009-01-27

Five strategies for 2009 IT gold

Let's talk about running successful IT projects in 2009. This discussion is more important than ever, because IT problems remain common, with some estimates suggesting 68% of projects fail. Despite staggering odds, follow these five strategies to reach the IT pot of gold. ...

Tags: Information Technology, Strategy, Management, Michael Krigsman

Blog posts 2009-01-05

Absolutely amazing: Integrator completes ERP project on-time

CIBER (NYSE: CBR), a system integrator, completed an SAP implementation on-time and within budget. This amazing accomplishment must be extraordinary news because the company released a press release specifically to alert the media. I interpret the press release as an indictment of CIBER...

Tags: ERP, Consulting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Michael Krigsman

Blog posts 2008-04-12

Negotiation tips for CIOs

How can CIOs avoid giving away the store when negotiating with technology vendors? This is an important issue, and becoming more so as product and service providers seek your annuity dollars, whether in the form of expensive software support and maintenance contracts or long-term offshore labor contracts. ...

Tags: CIO, Negotiation, MindTools, Free Trade, Finance, Michael Krigsman

Blog posts 2007-11-19

The ERP devil's triangle

According to recent research, almost half of all software development projects are challenged: they run over-budget, miss deadlines, and so on. With this in mind, I read Larry Dignan's blog post, "ERP on a budget: Is it possible?" with great interest. Larry is ZDNet's Executive Editor, and he presents several...

Tags: ERP, Consulting, ERP Devil, Larry, Enterprise Resource Planning (ERP), Enterprise Software, Software, Michael Krigsman

Blog posts 2007-10-09