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Maurene Caplan Grey is the founder and principal analyst of Grey Consulting -- an independent research, advisory and consulting firm in the messaging, collaboration and new media markets. Prior to Grey Consulting, Maurene was Gartner's lead analyst on messaging, calendaring/scheduling and human communications. Earlier, she headed United Parcel Service's global...- more about Maurene Caplan Grey »
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- Zimbra plays matchmaker for Comcast and Yahoo!
- Earlier this year, Comcast announced their planned launch of SmartZone Communications Center -- targeted for late 2007. Jay Fortner in Read/Write Web offers an excellent description of Smart Zone, components of which will result from Comcast's technology partnerships with Zimbra messaging and Plaxo contact management. SmartZone Home Page ...
- Blog posts 2007-09-25
- Symphony plays on in Notes 8
- It's the morning after IBM's Lotus Collaboration Summit, at which IBM announced that the reincarnation of an ODF-compliant Lotus Symphony is integrated into Notes 8 -- as well as being offered as a free download. The media coverage conveys that IBM is trying to win over the Microsoft Office...
- Blog posts 2007-09-19
- Microsoft and Open Source: Kissing cousins
- In early 1994, the World Wide Web opened the gates of Internet travel for the average person -- the same year that the Netscape Navigator browser was released. By mid-1994, millions of PC users were riding the "information highway."On December 7, 1995, Microsoft announced its plans for the quantum leap to Internet time."The...
- Blog posts 2007-08-20
- BlogHer07: A 2.0 human community
- About a year ago, I was a neophyte blogger. My first few posts were force-fed into my blog. They were a "should" chore -- I should be blogging. I approached "the blog" as unfamiliar technology. I didn't yet realize that blog posts are born from passion, and that "should blog" is an...
- Blog posts 2007-08-10
- Xandros and Scalix: A marriage of convenience
- Today's trivia-by-association question: I say, "Linux." Quick, what's your first thought? ...  Xandros is gambling that their transition from a desktop Linux player to an end-to-end Linux platform player will drive Xandros mindshare, so as to position them with the Linux "big boys." Given the voluminous number of Linux distributions, Xandros's ambition is lofty -- but not insurmountable.In 2004,...
- Blog posts 2007-08-02
- Can Postini legitimize Google's enterprise ambitions?
- Google has been thundering into the SaaS space with their broadening "application-of-the-day" suite. Google has portrayed themselves as a productivity suite contender in the enterprise space, which supports today's announced plan to acquire messaging security provider Postini. However, they face a Mount Everest-like uphill climb. Google needs to shed their pure-play consumer image, in favor of a provider for consumer and enterprise...
- Blog posts 2007-07-09
- Confessions of a social community subscribe-aholic
- I have subscribed to more social communities than I can keep up with ... and yet I keep clicking subscribe links. Some I bookmark, and some I don't. Most are clutter in my cyber-closet. My name is Maurene, and I'm a social community subscribe-aholic.  In my reality, each one is important -- with bits and bytes...
- Blog posts 2007-07-05
- Web 2.0: Where "low-fi is the next high-fi"
- My audience [will] live a happier, easier life here on the web!Well, you're gonna be a rock star with this!Simple, entertaining, funny, and informative!... and my personal favoriteYou made it so simple, even my parents could understand it.These are a sampling of comments received by the folk at CommonCraft.CommonCraft has mastered the art...
- Blog posts 2007-06-27
- Reality television leads to "unreality" communications
- I'm not a fan of today's reality television. I don't really want to know that Sharon Osbourne likes to flash her son's friends. However, there is a certain amount of voyeurism in all of us, which today's reality television exploits and numbs us to the reality of unreality.We now have the e-communicative...
- Blog posts 2007-06-25
- Good email can take the ISP fast lane
- Comcast, Cox Communications, Time Warner Cable's Road Runner and Verizon have joined Yahoo and AOL in adopting the CertifiedMail reputation program from Goodmail Systems.Courtesy of Slashdot's "something-to-think-about dept," CmdrTaco asks What Happens If You Don't Pay for Goodmail?  (Read CmdrTaco's blog for an objective analysis of both sides of the debate.) [Here's] the Catch 22: If...
- Blog posts 2007-06-22
- Will honest mail ever prevail?
- For the purposes of this post, "honest email" refers to non-spam messages -- whereas, spam messages are the unquestionable bad stuff sent by the bad guys. To sieve the honest email from the spam email is a Herculean, never-ending task.At a basic level, there are two methodologies by which to determine if an email message is...
- Blog posts 2007-06-22
- SPY Acts vs. CAN-SPAM: No difference
- Yesterday I wrote about cyber crime -- particularly as promulgated through email messages. This morning I read House Approves Second Anti-Spyware Bill. The bill is officially called H.R. 1525: Internet Spyware Prevention Act of 2007 and commonly known as the I-SPY Act. It follows H.R. 29 [109th]: Securely Protect Yourself Against Cyber...
- Blog posts 2007-06-08
- Cyber crooks: They're out to get you...
- Internet users can receive a cash reward for forwarding messages to test a Microsoft/AOL e-mail tracking system. THIS TOOK TWO PAGES OF THE TUESDAY USA TODAY - IT IS FOR REALSubject: PLEEEEEEASE READ!!!! it was on GOOD MORNING AMERICA!!!! It was on the news! Kathy South Alcoa - EHS Maintenance...
- Blog posts 2007-06-07
- Word of mouth marketing: It's all about love
- I do my food shopping at Stop & Shop a East Coast chain -- mainly because I can flip through the online weekly sales flyer. I click on the items that I want and they are added to my shopping list, which I then print. Now that you know, you may do your...
- Blog posts 2007-06-05
- Incriminating email goes amuck
- The Courts routinely subpoenae email messages, and people routinely use email to incriminate themselves.I had supressed, until now, the urge to comment on the Karl Rove missing-email fiasco; however, it keeps getting juicier. The story, so far, goes like this... Critics say that the Rove staff used the Republican National Committee RNC email system to...
- Blog posts 2007-06-04
- Email Abdicates Its Throne
- In April and May, I conducted a quick poll -- asking "What media do you use? Multiple answers allowed." The 440 responses broke out as follows: TwitterVideo MailVoice-to-Text Other Text MessagingLandline Phone IM/Chat Cell Phone Email Votes  33  5 8 64 76 79 95 99% 1 1 1 2 15 18 19 22 23"Quick Poll," April/May 2007, Grey ConsultingMy Web site readership is composed primarily of enterprise knowledge workers. A quick analysis of...
- Blog posts 2007-05-31
- Enterprise communication: Flexibility trumps security
- Before wireless email became commonplace, executive management would often forward their most important email messages from their corporate account to their free, consumer email account (e.g., hotmail) -- so that they could access them at a public kiosk while traveling. Consumer instant messaging IM, and the plethora of free "2.0"...
- Blog posts 2007-04-27
- Unified Messaging is Legacy
- VoIP Loop blogger, Blair Pleasant, asks Is Unified Messaging Still Relevant?There is a premium for UM [unified messaging] over plain voice mail, plus the integration costs can be not insignificant. And then there’s the integration issues – UM isn’t generally plug and play. And lastly, the ever-present ROI [return on...
- Blog posts 2007-04-12
- Freeing the Message From the INBOX
- Ten years ago, I installed monstrous email gateways that allowed for message flow between disparate, proprietary email systems -- internal to the organization. Despite patchwork "solutions," sending email messages outside of the organization was a pipedream. The Internet created as much of a buzz then, as does "2.0" today....
- Blog posts 2007-04-10
- How Open Source Email is Gaining Respectability
- Not so long ago, only the residents of Geekdom usually in academia would attempt to architect an entirely open source email system. Architects normally assembled the system from an à la carte menu of email system parts. Hooking the pieces together required an in-depth knowledge of email protocols and mail...
- Blog posts 2007-04-09
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