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	<title><![CDATA[management service provider Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/management+service+provider.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to management service provider]]></description>
	<s:counts start="0" returned="20" found="827" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Beware business cloud dangers, says EU agency]]></title>
		<link><![CDATA[http://news.zdnet.com/2424-9595_22-367583.html]]></link>
		<description><![CDATA[Businesses should use caution when procuring cloud services, according to the European agency charged with promoting IT security good practice.  Businesses should use caution when procuring cloud services, according to the European agency charged with promoting IT security good practice.    The European Network and Information Security...]]></description>
		<s:doctype><![CDATA[News items]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 05:33:30 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/agency.html"><![CDATA[Agency]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud.html"><![CDATA[cloud]]></category>
		<category domain="http://updates.zdnet.com/tags/business.html"><![CDATA[business]]></category>
		<category domain="http://updates.zdnet.com/tags/tom+espiner+zdnet+uk.html"><![CDATA[Tom Espiner ZDNet UK]]></category>
	</item>
	<item>
		<title><![CDATA[True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1189297]]></link>
		<description><![CDATA[Ensure your service provider's convergence strategy meshes with your enterprise network needs.  Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at the heart of you're your service provider's approach to convergence. Those attributes are:    Multiple network...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 19 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+network.html"><![CDATA[Enterprise Network]]></category>
		<category domain="http://updates.zdnet.com/tags/convergence.html"><![CDATA[Convergence]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
	</item>
	<item>
		<title><![CDATA[OrangeHRM 2.5.0.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1190299]]></link>
		<description><![CDATA[OrangeHRM is an Open Source HRM information system that will provide a vast range of features to manage the crucial organization asset - people. Being the provider of an Open Source HRM application, OrangeHRM offers an array of modules, such as Personal Information Management PIM, Employee Self Service ESS, Leave...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 19 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/orangehrm.html"><![CDATA[OrangeHRM]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
	</item>
	<item>
		<title><![CDATA[No more servers? Rackspace says IT workers are tired of them]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=71463&messageID=1378486&start=0]]></link>
		<description><![CDATA[And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 10:57:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[server]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://updates.zdnet.com/tags/rackspace.html"><![CDATA[Rackspace]]></category>
	</item>
	<item>
		<title><![CDATA[10 ways to evaluate your IT management software]]></title>
		<link><![CDATA[http://news.zdnet.com/2424-9595_22-361560.html]]></link>
		<description><![CDATA[Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software.  Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...]]></description>
		<s:doctype><![CDATA[News items]]></s:doctype>
		<pubDate>Thu, 05 Nov 2009 13:29:34 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/it+administration.html"><![CDATA[IT Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/software+solution.html"><![CDATA[Software Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[IT management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[software]]></category>
		<category domain="http://updates.zdnet.com/tags/saar+bitner+sysaid+technologies.html"><![CDATA[Saar Bitner SysAid Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/special+to+zdnet.html"><![CDATA[Special to ZDNet]]></category>
		<category domain="http://updates.zdnet.com/tags/saar+bitner+sysaid+technologies.html"><![CDATA[Saar Bitner SysAid Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/special+to+zdnet.html"><![CDATA[Special to ZDNet]]></category>
		<category domain="http://updates.zdnet.com/tags/saar+bitner+sysaid+technologies%252c+special+to+zdnet.html"><![CDATA[Saar Bitner SysAid Technologies, Special to ZDNet]]></category>
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	<item>
		<title><![CDATA[The perfect computer?]]></title>
		<link><![CDATA[http://news.zdnet.com/2424-9595_22-359536.html]]></link>
		<description><![CDATA[Do we have the technology to build a perfect computer?  Would it be perfect for a specific purpose or is it possible to build a perfect general purpose computer? Small Business Computing's Mark Beckley has some answers.    Do we have the technology to build a perfect...]]></description>
		<s:doctype><![CDATA[News items]]></s:doctype>
		<pubDate>Mon, 02 Nov 2009 10:40:44 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/motherboard.html"><![CDATA[Motherboard]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/machine.html"><![CDATA[Machine]]></category>
		<category domain="http://updates.zdnet.com/tags/chip.html"><![CDATA[Chip]]></category>
		<category domain="http://updates.zdnet.com/tags/small+business+computing.html"><![CDATA[Small Business Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/watt+power+supply.html"><![CDATA[Watt Power Supply]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/pcs.html"><![CDATA[PCs]]></category>
		<category domain="http://updates.zdnet.com/tags/mark+beckley+small+business+computing.html"><![CDATA[Mark Beckley Small Business Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/special+to+zdnet.html"><![CDATA[Special to ZDNet]]></category>
		<category domain="http://updates.zdnet.com/tags/mark+beckley+small+business+computing.html"><![CDATA[Mark Beckley Small Business Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/special+to+zdnet.html"><![CDATA[Special to ZDNet]]></category>
		<category domain="http://updates.zdnet.com/tags/mark+beckley+small+business+computing%252c+special+to+zdnet.html"><![CDATA[Mark Beckley Small Business Computing, Special to ZDNet]]></category>
	</item>
	<item>
		<title><![CDATA[Figuring the value of software]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=1455]]></link>
		<description><![CDATA[    Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says:  Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 02 Nov 2009 07:00:21 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/successfactors+inc..html"><![CDATA[SuccessFactors Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
	</item>
	<item>
		<title><![CDATA[Five reasons to deliver a virtual service, not a virtual server]]></title>
		<link><![CDATA[http://news.zdnet.com/2424-9595_22-358529.html]]></link>
		<description><![CDATA[What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker      Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...]]></description>
		<s:doctype><![CDATA[News items]]></s:doctype>
		<pubDate>Thu, 29 Oct 2009 11:51:48 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/workload.html"><![CDATA[Workload]]></category>
		<category domain="http://updates.zdnet.com/tags/virtual+server.html"><![CDATA[Virtual Server]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[Server]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/lilac+berniker+fortisphere.html"><![CDATA[Lilac Berniker Fortisphere]]></category>
		<category domain="http://updates.zdnet.com/tags/special+to+zdnet.html"><![CDATA[Special to ZDNet]]></category>
		<category domain="http://updates.zdnet.com/tags/lilac+berniker+fortisphere%252c+special+to+zdnet.html"><![CDATA[Lilac Berniker Fortisphere, Special to ZDNet]]></category>
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	<item>
		<title><![CDATA[SaaS: Shelfware as a service?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=70686&messageID=1357406&start=0]]></link>
		<description><![CDATA[Think the conclusions are a bit flawedI think we can all agree that SaaS saves operational expenses, increases agility and improves the user experience.  I don't think the fact that Salesforce.com has been successful can be held against the category.The shelfware point is a bit more subtle.  The...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 21 Oct 2009 08:22:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[cloud computing]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/shelfware.html"><![CDATA[shelfware]]></category>
	</item>
	<item>
		<title><![CDATA[SaaS: Shelfware as a service?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=26237]]></link>
		<description><![CDATA[Software as a service is portrayed to be the future of information technology, but it isn't quite the cure-all it's cracked up to be. Shelfware and lock-in may not save you a lot of money.    That's the message from Gartner analyst Rob DeSisto.    Here's...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 21 Oct 2009 05:13:47 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/shelfware.html"><![CDATA[Shelfware]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
	</item>
	<item>
		<title><![CDATA[Survey: After Sidekick Failure Would You Buy Cloud Services?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13602-0.html?forumID=1&threadID=70429&messageID=1351541&start=0]]></link>
		<description><![CDATA[NoNo I would not buy from them again, I don't need a scare of all my info being deleted.http://gizmoelectronics.blogspot.com/http://www.stophighcosts.comI will never trust the cloud.I will use the cloud but not if it means I have to forgo a local copy and not if the data is private. I like Office...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 15 Oct 2009 11:02:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing research]]></category>
		<category domain="http://updates.zdnet.com/tags/mushroom+cloud.html"><![CDATA[mushroom cloud]]></category>
		<category domain="http://updates.zdnet.com/tags/sidekick.html"><![CDATA[SideKick]]></category>
		<category domain="http://updates.zdnet.com/tags/buy+cloud+services.html"><![CDATA[Buy Cloud Services]]></category>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[survey]]></category>
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	<item>
		<title><![CDATA[In the aftermath of the T-Mobile Chernobyl]]></title>
		<link><![CDATA[http://blogs.zdnet.com/perlow/?p=11306]]></link>
		<description><![CDATA[    T-Mobile's Sidekick/Danger Inc. meltdown has far-reaching implications for wireless carrier data integrity responsibilities way beyond any immediate remediation the company may need to offer its customers.    Yesterday, T-Mobile notified all of its Sidekick device customers that a failure which occurred on Microsoft's Danger,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 12 Oct 2009 21:37:38 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/jason+perlow.html"><![CDATA[Jason Perlow]]></category>
	</item>
	<item>
		<title><![CDATA[Compiere launches enterprise ERP version]]></title>
		<link><![CDATA[http://blogs.zdnet.com/open-source/?p=4979]]></link>
		<description><![CDATA[One leading open source ERP provider this week launched an enterprise edition of its software as well as upgrades to its standard and professional versions.    Redwood Shores, Calif. based Compiere has released a version of its open source ERP application that offers more scalability and availability. The...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 08 Oct 2009 10:03:59 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+edition.html"><![CDATA[Enterprise Edition]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/paula+rooney.html"><![CDATA[Paula Rooney]]></category>
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	<item>
		<title><![CDATA[Weak passwords dominate statistics for Hotmail's phishing scheme leak]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12691-0.html?forumID=1&threadID=70026&messageID=1341142&start=0]]></link>
		<description><![CDATA[Weak Passwords suckUntil about 4 years ago my organization had no restrictions on passwords.  Our students got their birthdays or their phone numbers as passwords and our staff could choose whatever they wanted.  Most common staff password was 1234.  Well after years of security breaches and administration...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 06 Oct 2009 12:16:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/msn+hotmail.html"><![CDATA[MSN Hotmail]]></category>
		<category domain="http://updates.zdnet.com/tags/phishing.html"><![CDATA[phishing]]></category>
		<category domain="http://updates.zdnet.com/tags/password.html"><![CDATA[password]]></category>
		<category domain="http://updates.zdnet.com/tags/weak+password.html"><![CDATA[weak password]]></category>
	</item>
	<item>
		<title><![CDATA[IBM targets Google Apps for business, undercuts pricing and touts reliability]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25217]]></link>
		<description><![CDATA[IBM is going after Google Apps Premier hard and has the pricing to show it's serious. Big Blue is announcing the general availability of LotusLive iNotes, a cloud email, calendar and contact management service, for $36 a year per user. Google Apps Premier runs $50 per user a year. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 02 Oct 2009 06:00:25 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/google+apps.html"><![CDATA[Google Apps]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing+strategy.html"><![CDATA[Pricing Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://updates.zdnet.com/tags/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">GOOG,IBM</category>
	</item>
	<item>
		<title><![CDATA[Accountancy Provider Transforms Customer Service With Business Management Solutions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171595]]></link>
		<description><![CDATA[Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight. Employees now spend less time processing invoices and focus...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/business+management.html"><![CDATA[Business Management]]></category>
		<category domain="http://updates.zdnet.com/tags/accountancy.html"><![CDATA[Accountancy]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[infinitas Learning Increases Customer Satisfaction and Reduces Support Costs]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171343]]></link>
		<description><![CDATA[infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and provide the ability to quickly and proactively trace problems in digital content provision to infinitas, the hosting provider, the publisher...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://updates.zdnet.com/tags/digital+content.html"><![CDATA[Digital Content]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Xerox buys ACS; Makes its big services bet]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=69654&messageID=1332830&start=0]]></link>
		<description><![CDATA[ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 06:08:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/document+management.html"><![CDATA[Document management]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/xerox+corp..html"><![CDATA[Xerox Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/acs.html"><![CDATA[ACS]]></category>
		<category domain="http://updates.zdnet.com/tags/big+service.html"><![CDATA[big service]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">XRX</category>
		<category domain="tickers">XRX</category>
	</item>
	<item>
		<title><![CDATA[FCC's Net neutrality push: Is wireless access different?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=69418&messageID=1327194&start=0]]></link>
		<description><![CDATA[Stop coddling wireless companiesThey are no longer fledgling upstarts but the new normal. It is simply mind-boggling why they get away with a much looser regulatory framework than landlines. Why is it, for instance, that you do not have a choice of carrier for international calls the way you do...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 22 Sep 2009 09:17:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[NETWORKING]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://updates.zdnet.com/tags/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless and Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/fcc.html"><![CDATA[FCC]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+access.html"><![CDATA[wireless access]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[network]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://updates.zdnet.com/tags/net+neutrality.html"><![CDATA[Net Neutrality]]></category>
	</item>
	<item>
		<title><![CDATA[Navisite Case Study: Webchutney]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1184095]]></link>
		<description><![CDATA[Webchutney is India's top full service digital media and interactive marketing agency. Webchutney had a problem though; they were unhappy with the quality of service they were getting from their dedicated server hosting provider. Sporadic outages were frustrating, but even more troubling were the lack of professionalism and follow through...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 15 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/navisite+inc..html"><![CDATA[NaviSite Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/webchutney.html"><![CDATA[Webchutney]]></category>
		<category domain="http://updates.zdnet.com/tags/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NAVI</category>
		<category domain="tickers">NAVI</category>
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