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- Real-World Business Service Management: Managing IT Operations for Business Results
- As information technology IT becomes more critical to business success, companies are struggling to align IT efforts with business goals. This white paper discusses how Mercury's Business Service Management BSM solution fosters collaboration and alignment between the business and IT.
- White papers 2006-08-01
- Automated Testing in FDA-Regulated Environments with Mercury and Genilogix
- Mandated by the U.S. Federal Drug Administration, the Computer Systems Validation CSV process represents a critical step in the deployment and maintenance of software applications for life sciences companies. Mercury, together with specific guidance and technology from Genilogix, can help automate and accelerate the validation process to contribute to organizational...
- White papers 2006-07-01
- Mitigating the Business Risk of Change with Mercury Application Change Lifecycle
- To successfully mitigate the risk of change, IT departments need an approach that automates processes across the change lifecycle, aggregates demand from all requesting sources, and gives decision makers a clear, comprehensive view of requested changes and their potential business impact. Read how Mercury's Application Change Lifecycle solution is based...
- White papers 2006-04-01
- Mercury Real User Monitor: Proactively Managing the User's Quality of Experience and Accelerating Time-to-Resolution
- Learn how Mercury Real User Monitor gives IT organizations the tools they need to deliver an outstanding user experience by proactively managing performance and identifying negative trends before users are impacted.
- White papers 2006-01-01
- Optimizing the Application Change Lifecycle
- In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...
- Webcasts 2005-11-29
- How to Automate Testing - without Aggravating Testers
- This paper gives practical advice, based on the experiences and lessons learned by Michael Anthony of Iron Mountain, about how to integrate automation into testing processes - without alienating your testing team. Examine how to divide up the tasks and responsibilities, how to get training and assistance from vendors, how...
- Case studies 2005-08-01
- ITIL Best Practices: Maximizing the Business Value of IT - Part II
- Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...
- White papers 2005-04-01
- How to Manage the Outsourcing Relationship for Maximum Business Value
- By outsourcing IT projects such as quality and performance testing, your company can increase the strategic value of its internal IT organization and cut IT operations costs at the same time. This white paper presents four basic models of outsourcing along with the benefits, trade-offs and limitations of each.
- White papers 2005-02-01
- ITIL Best Practices for IT and Business Alignment
- Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...
- White papers 2005-02-01
- Assessing Business Impact of Change with Mercury Application Mapping
- Learn how to proactively manage IT applications and their underlying infrastructure from a business perspective, increasing performance and availability while helping to reduce costs in a constantly changing environment.
- White papers 2005-02-01
- Business Perspective Management: Managing IT Operations within a Business Context
- This paper will describe the evolution of the BPM market, beginning with IT legacies and challenges, progressing to an overview of BPM fundamentals, and followed by a discussion of the challenges, myths, facts, and business reasons why enterprises should adopt BPM now, and key success factors to consider when undertaking...
- White papers 2003-08-01
- PAETEC Reduces Information Technology Operation Cost to Half of Industry Average With IT Governance Initiative
- PAETEC Communications Inc., a subsidiary of PAETEC Corp., is a communications solutions provider offering broadband services to medium-sized and large businesses, colleges and universities, hospitals, hotels, governmental organizations, financial markets, and affinity groups. The philosophy of running IT like a business is simple in theory, but enormously challenging in practice....
- Case studies
- Mercury Application Mapping Workshop
- Changes to your IT infrastructure affecting application performance and availability? Having difficulty anticipating the business impact of infrastructure changes? Learn how Blue Cross Blue Shield of Florida leveraged the Mercury Application Mapping solution to overcome these and other IT hurdles. This webcast will discuss how to discover application and infrastructure...
- Webcasts
- Mercury Interactive Case Study: Accenture
- Accenture is among the world's leading management consulting, technology services, and outsourcing companies. The challenge was to increase value to global customers yet reduce costs by achieving breakthrough improvements in process design, enforcement, and automation. The solution implemented was Mercury's business technology optimization BTO offering for IT Governance - Mercury...
- Case studies
- Mercury Interactive Case Study: University at Albany
- The University at Albany was established in 1844 and designated a University Center of the State University of New York in 1962. The University at Albany was ready to go live with a new PeopleSoft application for online student registration. The main concern was ensuring the system could handle user...
- Case studies
- Gedas U.K. Adopts Mercury IT Governance Center
- A member of the Volkswagen Group, Gedas has a history of success in the information technology market that spans some 20 years. In order to gain a consolidated view of the status of business applications both in development and in production, Gedas U.K. relied on project updates entered into disparate...
- Case studies
- ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change
- Mercury's Change, Configuration, and Release Management solution - Mercury Application Change Lifecycle - allows IT departments to manage changes from initial request through production and gives Change Advisory Boards CABs the information they need to make informed decisions. By enforcing automated, standards-based processes, Mercury Application Change Lifecycle reduces the number...
- Resource centers
- Mercury Interactive Case Study: Cable & Wireless
- Cable & Wireless is a leading international communications company. Although Cable & Wireless' project management function was performing well, the internal project team felt that delivery could be enhanced by tuning project processes and encouraging a universal standard approach to reporting. Mercury's ITG solution provides a live, consolidated view of...
- Case studies
Additional Resources
- Print this: Actually, please don't, but DO think about why printers should get more airtime in green tech discussions
- I was talking to someone within the past couple of months (I honestly can't remember who right now, sorry) who made a pretty profound statement that seems pertinent in the context of this post. I had just admitted, somewhat shamefacedly, to my ongoing addiction to printing out my notes, presentations...
- Blog posts 2008-10-10
- America's airways ready for NextGen
- It's time – long past time – to upgrade the U.S. air traffic control system. The current system, designed during World War II, contributes mightily to flight delays, customer dissatisfaction and a massive energy wastefulness. But a GPS satellite-based system, on the drawing board for more than a decade, has...
- Blog posts 2008-10-10
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