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ZDNet Resources
- Principles and Practices for Driving High Performance in the Call Center
- If one were to analyze the high-performing employee, he or she could probably devise a list of common positive characteristics. At the top of this list would be high level of job satisfaction that manifests itself in commitment to the organization. While these two characteristics alone do not guarantee high-performing...
- Tags: High-performance, eLoyalty, Leadership, Recruitment & Selection, Call Centers, Management, Human Resources, Workforce Management, It Operations
- White papers 2005-04-07
- Managing CRM Risk
- Effective risk management facilitates improved decision-making and cost management, better resource and service delivery, increased innovation and, ultimately, a competitive advantage. Companies embarking on, or in the midst of, CRM implementations can benefit dramatically by applying the structured risk management methods. Such methods may include Risk Identification, Risk Quantification, Risk...
- Tags: eLoyalty, Risk Management, CRM, Financial Planning, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Financial Services, Enterprise Software, Security, Finance, Marketing, Software, Management
- White papers 2004-11-24
- Campaign Management Solution Implementation: Critical Success Factors for Automating Revenue-Generating Processes
- The goal of this paper is to help organizations maximize the Return On Investment ROI of Campaign Management implementation by exploring the key challenges involved with the implementation of Campaign Management and identifying methods of managing these challenges to achieve success quickly and effectively. There are many critical success factors...
- Tags: Implementation, eLoyalty, Project Management, Change Management, Tools & Techniques, Roi/Tco, Strategy, It Operations, It service Management, Management, Finance, Managerial Accounting
- White papers 2004-11-19
Additional Resources
- BI Crystal Ball – Next Gen BI May Be Closer Than You Think
- Most modern large enterprise Business Intelligence BI tools are very robust and feature rich these days. Up until a few years ago BI users could blame vendors for most of their BI ills. This is getting harder and harder to do. Many of the BI tools, especially the ones reviewed...
- Tags: Application, User Empowerment, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Boris Evelson
- Blog posts 2008-10-07
- News to know: AMD; iPhone security; Linux; SAP
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: AMD to spin off manufacturing. Techmeme Heather Clancy: The color that shall not be named. AMD's Vertal downplays green credentials, plays up efficiency arguments ...
- Tags: Apple iPhone, Security, Information Technology, SAP AG, RIM BlackBerry, Advanced Micro Devices Inc., Linux, Service-Oriented Architecture (SOA), Microsoft Windows, Web Servers, Open Source, Operating Systems, UNIX, Strategy, Software, Web Services, Enterprise Software, Internet, Management, Larry Dignan
- Blog posts 2008-10-07
- Increasing ROI and Reducing the Risks of Your Application Portfolio
- Application Portfolio Management APM solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives with the information they need to properly direct investments towards projects that align well with the needs and objectives of...
- Tags: ROI, Portfolio, ASG Software Solutions, Asset Management, Roi/Tco, Investment, Strategy, Operational Planning, Business Operations, Finance, Managerial Accounting, Management
- White papers 2008-10-07
- MozyPro for Mac goes public beta
- Online backup storage provider Mozy on Tuesday will roll out a public beta for MozyPro for the Mac, a new service for businesses using Apple's Mac platform. MozyPro for the Mac resembles Mozy's business lineup for Windows. It allows online backup for the Mac like its MozyHome...
- Tags: Apple Macintosh, Public Beta, Backup, MozyPro, Mozy, Desktops, Microsoft Windows, Hardware, Operating Systems, Software, Larry Dignan
- Blog posts 2008-10-06
- With Systinet 3.0, HP broadens SOA governance role to encompass services lifecycle, business processes, IT service management
- The movement is to expand SOA governance, but perhaps more importantly, expand governance in general across more of what IT touches. Rules, roles, business context, policy, development-to-deployment lifecycles, operational efficiency, projects and services -- all need to be brought into a contextual whole. Not by a common product set, but...
- Tags: Business Process, Registry, Hewlett-Packard Co., Information Technology, IT Service Management, SOA, SOA Governance, Systinet Corp., HP SOA Systinet 3.0, HP Software, Service-Oriented Architecture (SOA), Web Services, Middleware, Strategy, Enterprise Software, Software, Management, Dana Gardner
- Blog posts 2008-10-06
- The Secrets of CEOs
- I just finished reading an advance US manuscript of 'The Secrets of CEOs - 150 Global Chief Executives lift the lid on business, life and leadership' by Steve Tappin, who is a managing partner in the global CEO & board practice of Heidrick & Struggles, and Andrew Cave, a leading...
- Tags: CEO, Collaboration, Groupware, Strategy, Enterprise Software, Software, Management, Oliver Marks
- Blog posts 2008-10-06
- SAP: first to hit the buffers
- SAP pre-announced its Q3 results at what could not have come at a worse time for the beleaguered stock market. Although executives were bragging about 4% growth in software sales as though BusinessObjects doesn't exist the reality is that year over year growth was off 9%. Management...
- Tags: Software, SAP AG, U.S. GAAP Software Revenue, Tools & Techniques, Management, Dennis Howlett
- Blog posts 2008-10-06
- The cloud finally comes to education
- Cloud computing is one of those great buzzwords in IT that, so far, has meant very little to the average Ed Tech customer. We all have a pretty good idea what it means: lots of computers somewhere (we don't actually care where) doing lots of processing to deliver services...
- Tags: Education, PC, Thin Client, Computer, Cloud, SIMtone Corp., Desktops, Productivity, Thin Clients, Cloud Computing, Hardware, Christopher Dawson
- Blog posts 2008-10-06
- ZDNet editorial independence and blogging about politics [off-topic]
- Following a political cartoon posting, some folks incorrectly suggested that ZDNet and CBS management have influence over blog content. That suggestion is flat wrong. by Michael Krigsman
- Tags: Blog, CBS Corp., Blogging, Internet, Michael Krigsman
- Blog posts 2008-10-05
- JCODER Lite (exe)
- JCODER Lite free Java IDE is an Integrated Development Environment IDE for Java developers. It allows you to compile and debug your Java program from the editor environment, as well as browse through your classes. You will get all the tools you need to create professional programs: project management, wizards,...
- Tags: Java Community, Programming Languages, Java, Software Development, Software/Web Development
- Software downloads 2008-10-05
- Hands-on review of the Logitech Squeezebox Boom
- After seeing my mildly skeptical post about the release of its Squeezebox Boom Internet radio device, Logitech offered to send me a sample unit to review, promising me I'd be pleasantly surprised with the audio output from the compact unit. I've been testing it out over the last few weeks,...
- Tags: Station, Radio, Logitech, Boom, Music Services, Advertising & Promotion, Engineering, Wireless, Marketing, Sean Portnoy
- Blog posts 2008-10-04
- Lenovo ThinkPad SL400
- Take the ThinkPad R series, remove the internal roll cage and the TPM chip, add dedicated GeForce graphics, an HDMI port, and a glossy lid, and you get the ThinkPad SL400. This 14-inch laptop is Lenovo's play for small business buyers, trading in enterprise features such as the aforementioned security...
- Tags: Notebooks, Lenovo ThinkPad, IBM ThinkPad, ThinkPad SL400, lid, Lenovo Group Ltd.
- Product reviews 2008-10-03
- End the spectre of science for sale
- End the spectre of science for saleOr Not[i]He will graduate from high school next spring, an honor student, and cost me a fortune at some elite college.[/i]Depends on what he really wants to study. There are some world-class universities that are also shockingly inexpensive, even for out-of-state students. ...
- Tags: NIH, democracy
- Discussion threads 2008-10-03
- Panasonic Viera TH-58PZ800U
- The big-screen HDTV arena is still owned by rear-projection models, but with every passing year flat-panel versions, especially plasmas, fall in price and become attractive targets for folks seeking massive home theater pictures. But prices haven't fallen far enough yet for most people, so for the foreseeable future big-screen plasmas...
- Tags: Quality, TV & Home Theater, TVs, plasma, Panasonic, Panasonic TH-58PZ800U, THX Display Certification
- Product reviews 2008-10-03
- Apple shares fall below $100 ... again
- Apple shares fall below $100 ... againfor those who bring up stock prices when comparing Mac and PCso we all know (because we've been told by apple fans ) that apple products are better than Microsoft products because apple share prices have gone up and Microsoft's haven't. considering that in...
- Tags: Investment, Financial accounting, Supply chain management (SCM), Apple stock, Apple Inc., stock, heart attack story
- Discussion threads 2008-10-03
- Stop brain-dead software testing!
- Stop brain-dead software testing!re: Stop brain-dead software testingin reality, its not usually software testing that's the problem. it's the project stakeholders who don't plan enough time to do adequate testing. it's the programmers who go way over their time estimates. it's the program managers or similar role...
- Tags: Tools & Techniques, software testing, software
- Discussion threads 2008-10-03
- Mac ready for the enterprise?
- Larry Dignan makes a spirited argument as to why Apple should be working much harder on getting Mac kit into the enterprise. I know it's a Friday afternoon for me and we've already had one false alarm earlier today that got everyone a-Twitter. Only the other day I managed to...
- Tags: Lid, Apple Macintosh, Apple Inc., Computer, Productivity, Keyboards, Desktops, Notebooks, Corporate Governance, Hardware, Peripherals, Notebooks & Tablets, Business Operations, Corporate Law, Dennis Howlett
- Blog posts 2008-10-03
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White Papers and Webcasts
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
We need to get back to freethinking and innovation that is core to our roots. Companies like Intel were founded on thoughts like the famous quote from Robert Noyce - "Don't be encumbered by the past, go out and do something wonderful."
