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- Centrata Service Delivery Management Suite 4.0
- Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...
- White papers 2005-07-01
- Centrata Service Delivery Management Suite 4.0: Transforming the Way IT Does Business
- Centrata's solution enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services also enables IT to...
- White papers 2005-02-07
- The Service Catalog: An Essential Building Block for ITIL
- The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution used to orchestrate IT operations as they map to business requirements and objectives. It captures all of the technical and business components necessary to effectively...
- White papers 2004-12-01
Additional Resources
- The Importance of Dissent
- The Importance of Dissentwould be nice...It would be nice if we could "shout from the rooftops" without fear of reprisal. In reality, with most companies, the options are "jump ship" or "keep your mouth shut and do as you're told".It's hard to disagree publicly with your companyI agree with you...
- Discussion threads 2008-09-05
- Demo Facebook app creates DoS botnet
- Demo Facebook app creates DoS botnetLike Facebook, MySpace Cares?Cost to much to do it the right way.They might have to hire real systems management and security staff.RE: Demo Facebook app creates DoS botnetSod the DoS - look at the cute little picture of the chick!! So cute! I WANT ONE!I...
- Discussion threads 2008-09-05
- From Chapter Two: The appliance computing culture
- From Chapter Two: The appliance computing cultureOverbroadYou wrote:[The appliance computing culture’s interactive] applications model drives almost everything, from processor and OS evolution to appropriate management structure - and even the conflicts with traditional business systems experts whose internal model of “automatic data processing” is broadly unrelated to the needs and...
- Discussion threads 2008-09-05
- Enterprise password management really isn't a good idea
- Being at a university and working for a government department allows me to understand this concept well. There are shared resources here, there and everywhere, provided by different people and providers, all open to a "certain type" of person - employees or students. By having a single sign-on SSO point...
- Blog posts 2008-09-05
- Dell repair adventure, conclusion
- Dell repair adventure, conclusion"less than optimal or expected"The phrase I have heard for this is "opportunity for improvement." Glad to hear your machine got fixed.Dell serviceDell has no where near the skill level of the old DEC field service reps and probably never will.I have had 3rd parties from...
- Discussion threads 2008-09-05
- Netflix post-mortem: hardware failure and poor transparency
- Netflix post-mortem: hardware failure and poor transparencyProbably was Worse than ThoughtThe lack of transparency is probably due to how much of a failure their disaster prepardness really is. It probably failed on many levels. No doubt Netflix doesn't want anyone to know just how ill prepared they really...
- Discussion threads 2008-09-05
- Video: Google Apps adoption rates up
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, discusses the user acceleration of its Google Apps software. Glotzbach also shows a chart on how the company's Google Docs word processing product has surpassed Sun's OpenOffice in the last year and is slowly...
- Blog posts 2008-09-05
- VMworld is bringing out the vendors
- Planning for an announcement is a challenging task. Large suppliers know that just about whatever they do will be picked up by the media and presented to the world. Smaller vendors have a much more difficult time getting heard. So, picking the right place and time for an announcement is...
- Blog posts 2008-09-05
- Electronic Retention Policy
- The use and importance of e-mail and electronic documents in day-to-day communications between organizations continues to grow. While businesses used to be concerned solely with the retention and disposal of paper records, the management of e-mail and other electronic communication is quickly supplanting those paper documents. While...
- Download resources 2008-09-05
- Martin jabs back at Comcast over suit
- FCC chairman Kevin J. Martin responded to Comcast's lawsuit challenging the agency's authority to sanction the company. "Given Comcast's past failure to disclose its network management practices to its customers, it is important Comcast respond to the many still-unanswered questions about its new management techniques," Martin...
- Blog posts 2008-09-04
- Red Hat draws its line in the virtual sand with Qumranet
- The caves of Qumran, located in in the highly disputed region of the West Bank that sits between Israel and Jordan and is populated by both Palestinians and Jews, is where the famous Dead Sea Scrolls were discovered. The scrolls are said by many Judaic scholars...
- Blog posts 2008-09-04
- Google Apps adoption rates up
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, discusses the user acceleration of its Google Apps software. Glotzbach also shows a chart on how the company's Google Docs word processing product has surpassed Sun’s OpenOffice in the last year and is slowly...
- Videos 2008-09-04
- Video: Google demos speed benchmarks for Chrome
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, touts interface features for the company's Chrome browser. He also does a performance benchmark test comparing the new browser to Microsoft's Internet Explorer. More Office 2.0 coverage: Google's...
- Blog posts 2008-09-04
- Google demos speed benchmarks for Chrome
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, touts interface features for the company's Chrome browser. He also does a performance benchmark test comparing the new browser to Microsoft's Internet Explorer.
- Videos 2008-09-04
- Comcast challenges FCC authority
- I don't have time to review this right now, but I wanted to get it up ASAP. Comcast is appealing the FCC decision on network management, even though it plans to comply. Here's the message I received: In connection with its filing today in the...
- Blog posts 2008-09-04
- Red Hat acquires Qumranet
- I just received a press release telling me that one of my clients, Qumranet, has been acquired by Red Hat.This was not entirely unexpected. Here's what the release said Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced...
- Blog posts 2008-09-04
- Breaking: Oracle's Andersen gone, where now for Fusion and vertical plays?
- Breaking: Oracle's Andersen gone, where now for Fusion and vertical plays?Jesper AndersonUh-oh PeopleSoft customers! Get ready for Fusion apps with no PTools, PCode, etc....RE: Breaking: Oracle's Andersen gone, where now for Fusion and vertical plays?As a former leader among the Fusion Applications technology group I can assure you that Jesper...
- Discussion threads 2008-09-04
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