lsac

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LSAC Boosts Service With Technology

LSAC is a nonprofit organization founded in 1947 to facilitate the law school admission process. LSAC wanted to enable business continuity and IT Service Management ITSM best practices for Storage Area Network SAN management. LSAC implemented a metro-cluster SAN to enable real-time data backup every 15 minutes. LSAC has evolved...

Tags: Law School, Hewlett-Packard Co., LSAC, Service Level Management, Storage Area Networks (SAN), It Services, Storage, It Operations, It service Management, Hardware

Case studies 2009-02-01

Additional Resources

Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)

In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization ITSO was a good entry-point methodology to position LSAC for the longer-term goal of implementing IT Infrastructure Library ITIL in the enterprise. ITSO follows a logical process of planning and provisioning for...

Tags: Law School, Optimization, Information Technology, TeamQuest Corp., ITSO, It Management, ITIL, It service Management, It Services

Case studies 2008-08-15

Using TeamQuest Model to Implement Phased Infrastructure Upgrades at LSAC

Jeff Fox is the Manager of Network Infrastructure Services at the Law School Admission Council LSAC. He implemented TeamQuest View to address performance constraints that caused bottlenecks during peak traffic periods. Modeling revealed the exact cause of the bottlenecks as well as the exact hardware required to maintain informal Service...

Tags: Law School, TeamQuest Corp., Jeff Fox, TeamQuest Model, It Management, It service Management

Case studies 2008-08-15