london borough

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London Borough Saves £200,000 a Year by Reducing Carbon Footprint With Dell Print Services

Waltham Forest Council wanted to address costs resulting from inefficient printing processes. The borough also wanted to eliminate wasteful processes, such as single-sided printing, to reduce its environmental impact. Waltha Forest Council deployed Dell for its solution and standardised on Dell 5310n, 3115cn Multifunction Devices and 1720dn printers, which are...

Tags: Dell Computer Corp., Carbon Footprint, Printing, London Borough, Document Management, Servers, Enterprise Software, Software, Finance, Managerial Accounting, Hardware

Case studies 2008-03-27

Microsoft opens portals for governments

Microsoft opens portals for governmentsWow, if only open source had something like this"For example, the London Borough of Newham has posted a customer relationship management application that it developed. "And sourceforge.net has only 90,000+ open source projects. MS has really delivered for the Borough of Newham. First it funded...

Tags: Portals, Government, Web technology, Microsoft Corp., portal, Newham, London Borough

Discussion threads 2004-11-09

Additional Resources

If a flash drive infects a network, who's to blame?

With a London borough's council facing a £500,000 bill because a user crippled the network with an infected flash drive, I ask who is to blame: the user or the IT staff? by Zack Whittaker

Tags: Network, USB Flash Drive, Flash Memory, Zack Whittaker

Blog posts 2009-09-04

Software Consultancy Helps London Borough Improve Citizen Service

Asidua delivers world-class integration, software, and consultancy services to government and corporate clients worldwide. The Microsoft Gold Certified Partner specializes in Application and Data Integration ADI, and focuses on helping clients improve both their business bottom line and their service to customers. Asidua was hired by the London Borough of...

Tags: Microsoft Corp., Service, Asidua, Microsoft Gold Certified Partner, Government, Operational Planning, Tools & Techniques, Customer Relationship Management (CRM), Business Operations, Management, Enterprise Software, Software

Case studies 2009-06-26

Kebab Shop Manager 1.2 (Windows)

You have been entrusted with a sacred mission by the Guild of Kebabia - a clandestine organization dating back to the days of ancient Greece. Not only must you deal with the day-to-day running of your baberies, you must also defeat the rival Turkish chain and expand your mighty empire...

Tags: Financial, Financial Accounting, Microsoft Windows, Finance, Operating Systems, Software

Software downloads 2008-05-13

Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation

Located 15 miles from London, Epsom and Ewell Borough was voted the third best place to live in the United Kingdom by a 2007 Channel 4 Television survey. Epsom and Ewell Borough wanted to modernize and improve service delivery and increase the range of services available to local residents and...

Tags: Innovation, Oracle Corp., Survey, Roi/Tco, Marketing Research, Call Centers, Internet, Finance, Managerial Accounting, Marketing, It Operations

Case studies 2008-01-01

Epsom and Ewell Boosts Call Center Efficiency and Cuts Costs With Service Innovation

Epsom and Ewell Borough Council is transforming the quality of service delivery to its 69,400 citizens and businesses, cutting operating costs, and enhancing customer satisfaction by rolling out an ever-increasing number of services on Oracle's Siebel applications. With 35 parks and open spaces, low crime rates, high education standards, and...

Tags: Innovation, QoS, Oracle Corp., Siebel Systems Inc., Call Centers, It Operations

Case studies 2008-01-01

London Borough of Newham Chooses GeoWise InstantAtlas for New Local Information System

London Borough of Newham and its partners collect large volumes of data - the challenge is to do more than simply publish it, but to make it accessible and understandable to policy makers so they can make solid decisions which improve people's lives. Newham selected InstantAtlas off late, taking under...

Tags: Information System, Data, Volume, GeoWise, Strategy, Management

Case studies 2007-09-12

ScanSafe Case Study: London Borough of Barnet

The London Borough of Barnet is one of 32 local government districts in Greater London. The council has a team of around 45 people responsible for providing desktop support and maintaining and securing its IT infrastructure. They needed to find protection that was scaleable, flexible and upgraded proactively to deal...

Tags: ScanSafe, Cyberthreats, Spyware, Adware & Malware, Channel Management, Security, Viruses And Worms, Marketing

Case studies 2007-08-16

THIS Borough - Tower Hamlets Local Information

The London Borough of Tower Hamlets LBTH is one of the 32 boroughs making up Greater London. Like all councils, LBTH are driving through a broad range of e-Government initiatives. Led by the Council's Performance and Information Team the partnership undertook an open tendering exercise to select an off-the-shelf Local...

Tags: Software, GeoWise, E-government, Business Structures, Tools & Techniques, Government, Finance, Management

Case studies 2007-08-14

United Kingdom Council Gets Best Value From IT Refresh With Strategy Consultant

The London Borough of Newham, one of the United Kingdom's top-performing local authorities in IT, briefly considered open source software options when embarking on a complete back-office and desktop refresh. Conscious of the need to hit its efficiency savings targets under the Gershon Review, Newham needed a new platform that...

Tags: Information Technology, Council, Microsoft Corp., Business Structures, Strategy, Open Source, Finance, Management

Case studies 2007-06-01

London Borough of Haringey Improves Service and Doubles Constituent Contacts While Controlling Costs

One of 32 London boroughs, Haringey is a multicultural area that covers 11 square miles and serves 224,000 residents, who speak 149 languages. Haringey Council was providing an inconsistent first contact service to its residents and risked missing key government targets and initiatives. The council, in response, launched a major...

Tags: Oracle Corp., Resident, Council, Constituent, Government, Vertical Industries, Taxes, Benefits, Free Trade, Enterprise Software, Software, Financial Planning, Finance, Human Resources

Case studies 2007-05-01

Solution Provider Helps Local Government Cut IT Costs, Expand Customer Services

To help meet a governmental mandate to cut costs and enhance services, the London Borough of Newham enlisted Microsoft Partner Artemis Corporation to replace an open-source solution with one based on Microsoft technologies. The results: one-third savings in development costs, a tripling of the talent pool for content authoring, administrative...

Tags: Cost, Customer Service, Information Technology, Microsoft Corp., IT Cost, Government, Open Source

Case studies 2006-12-01

A Christmas Carol (Mobile)

Untitled Document From our family to yours this holiday season comes Charles Dicken''s classic A Christmas Carol. Taken from the first edition, this version includes the original illustrations by John Leech. In 1843, Charles Dickens was hard at work on his novel "Martin Chuzzlewit" when, in October, he decided to...

Tags: Mobile, Holiday Season, E-books, Telecom & Utilities, Personal Technology

Software downloads 2005-11-07

Cisilion Case Study: London Borough of Tower Hamlets

The London Borough of Tower Hamlets has over 10,000 workers and is responsible for providing Housing, Education, Social Services Highway and Environmental services in the Borough. They wanted to provide free wireless access to the community while at the same time provide secure wireless access to their staff members throughout...

Tags: Cisco Systems Inc., Cisco PIX Firewall, Wireless Access, Cisilion, Network Security, Wireless, Networking

Case studies

London Borough of Tower Hamlets Enhances Employee Satisfaction and Productivity

London Borough of Tower Hamlets is the local government authority for the riverside, east of the historic City of London, which includes London's East End and the business district of Canary Wharf. With an eye for continuous improvement and enhanced operational efficiency, the council decided to take a hard look...

Tags: Oracle Corp., Council, London, Strategy, It Services, Management

Case studies

Cisilion Case Study: London Borough of Lewisham

The London Borough of Lewisham has about 6000 workers including teachers. In 2003/4 the council had a budget of over £350m to provide Housing, Education, Social Services, Highway and Environmental Services in the Borough. The traffic congestion in the Catford area makes travelling difficult especially during rush hours. Lewisham was...

Tags: Council, Worker, Cisilion, Security

Case studies

London Borough of Lewisham Mobilise Their Workforce

The London Borough of Lewisham has further enhanced quality of service to tenants by deploying a sophisticated mobility strategy. Recognising the need to improve how its field craft workers received information about jobs when working remotely, they rolled out Microsoft Windows Mobile-based Pocket PC Phone Edition devices. Running the TBS...

Tags: Microsoft Corp., Worker, Workforce, Pocket PC, Handhelds, Operating Systems, Hardware, Software

Case studies

London Borough of Newham Chooses Microsoft Solution Over Open Source as Best Overall Value Option

Newham Council, an innovative and leading-edge local authority in the United Kingdom, was faced with the need to lower cost and risk, while providing a financially predictable, stable, and innovative Information and Communications Technology ICT platform to support its ambitious long-term transformation plans. A multi-disciplinary team under the lead of...

Tags: Microsoft Corp., Microsoft Windows, Microsoft Windows Server 2003, Strategy, Open Source, Operating Systems, Software, Management

Case studies

A Scalable VPN Solution to Provide a Secure Home Working Solution

After performing a complete upgrade of the existing LAN infrastructure the London Borough of Tower Hamlets recognized the need for a secure and scaleable remoteaccess / VPN solution that would meet all the Borough's current and future business requirements. This VPN solution would initially provide a secure home-working solution for...

Tags: Solution, Cisco Systems Inc., Cisilion, VPNs, Network Security, Telecommunications, Networking, Security

Case studies