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ZDNet Resources
- LiveXchange Improves Economics and Raises Service Levels for Corporate Contact Centers
- LiveXchange Corporation wanted to provide a feature rich and scalable platform to base LiveXchange and ContractXchange.com environments that enable corporations to run and customize remote agent programs from recruitment, to hiring, training, and operations. The challenge was to allow corporate clients to avoid the 60% failure rate businesses typically experience...
- Tags: Oracle Corp., Agent, Environment, Contact Center, LiveXchange, Real Estate, Call Centers, Business Operations, It Operations
- Case studies 2008-01-01
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
