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Odds and ends: Cisco acquires Latigent; DivX and Yahoo; Jaxtr: A few odds and ends from the likes of Cisco, Yahoo and Jaxtr this morning. Cisco still loves Web 2.0 Cisco Systems made its 123rd acquisition buying Latigent, a Web-based business intelligence and analytics company, for an undisclosed sum. Latigent provides call center software and reporting...; Tags: Web, DivXNetworks, Yahoo! Inc., Statement, Skype Technologies S.A., Cisco Systems Inc., Latigent, Jaxtr, Web 2.0, Channel Management, Internet, Marketing, Larry Dignan; Blog posts 2007-09-27
10 Ways Business Intelligence Will Transform Your Call Center: If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence BI, through data mining can transform the call center;...; Tags: Latigent, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management; Webcasts

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