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	<title><![CDATA[last-second Resources | ZDNet]]></title>
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		<title><![CDATA[Trade show horrors]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13617-0.html?forumID=1&threadID=53883&messageID=1019283&start=0]]></link>
		<description><![CDATA[Trade show horrorsIt's all about customer service......and very few people in the IT industry know anything about that subject.Heckuva job hiring.Quoting:The global sales VP of an enterprise software company once told me that 70% of his salesforce are D-graders the company had to constantly winnow. [End quote.]I suppose the company...]]></description>
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		<pubDate>Tue, 04 Nov 2008 09:55:00 -0800</pubDate>
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