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- 10 roles you need for ITIL configuration management
- If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that should be covered by your configuration management team.This download is also available as an entry in our 10 Things blog.
- Download resources 2008-11-07
Additional Resources
- Build your ITIL configuration management system using scope, span, and granularity
- Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration Management provides a detailed, jargon-free look at how to determine what data should go in your configuration management database CMDB.Viewing...
- Book chapters 2008-04-25
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