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ZDNet Resources
- Integrated Workforce Management Solutions: Improving Customer Service and Profitability
- In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices - more products are available through more channels, often twenty-four hours a day, seven days a week. Increasingly, retailers are turning to service and the shopping experience to attract and retain customers. However, in...
- Tags: Customer Service, Workforce Management, RedPrairie, Retail Company, Labor Management, Retail, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2007-04-16
Additional Resources
- Egnyte: using and sustaining Enterprise 2.0
- Egnyte, in a nutshell, is a software as a service, cloud storage application. But it's a lot more than just that. It feels like your online home of files, storage and where you put your valuables. Egnyte started out because the small business, which is...
- Tags: Apple iPhone, On-demand, Server, Enterprise 2.0, Egnyte, Backup Facility, Storage, Backups, Hardware, Zack Whittaker
- Blog posts 2008-10-13
- CEOs freak out; IT preps a do-over
- Being a CEO today just stinks. The economy is melting down. No one trusts each other. And the chieftains don't even know if their customers will survive. What's this mean for your technology department? A lot of upheaval and perhaps one big do-over that starts in 2009. ...
- Tags: CIO, Information Technology, CEO, Technology Department, Pricing, Business Intelligence, Tools & Techniques, Strategy, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Larry Dignan
- Blog posts 2008-10-13
- IT warning: Turbulence ahead
- The technology budget is on the skids. The business types don't quite get IT (and by the way you don't get them either). And amid all this turmoil all you have to do is keep your infrastructure humming and solve the 25 most contentious business-technology issues by the first half...
- Tags: CIO, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan
- Blog posts 2008-10-13
- SharePoint: What are the risks, rewards?
- What does it say about SharePoint when a presentation focused on whether you can survive it packs the house? Mark Gilbert's presentation--"Can the CIO survive Microsoft SharePoint?"--at the Gartner Symposium ITxpo filled up an auditorium. There are two ways to read this: There is...
- Tags: Microsoft SharePoint, Gilbert, MOSS, Collaboration, Groupware, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-10-13
- Can virtualization help when times get tough?
- When times get tough, many organizations look for new ways to reduce costs while still being able to provide their customers with the products and services they need. This appears to be just such a time. Virtualization technology can most certainly be part of the solution. Let's review how each...
- Tags: Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Dan Kusnetzky
- Blog posts 2008-10-13
- Sun's latest server packs a punch in performance while using less power
- Sun Microsystems, along with Fujitsu, is introducing a compelling new energy-efficient server platform that is intended to address heavy-duty tasks such as server virtualization, consolidation or even something like Web 2.0 database transactions. The SPARC Enterprise T5440 server line runs on the UltraSPARC T2 Plus architecture with...
- Tags: Performance, Sun Microsystems Inc., Servers, Hardware, Heather Clancy
- Blog posts 2008-10-13
- Response to financial crisis may mean more IT work ahead
- Governments all across the world are responding to the current financial crisis with a range of nationalization initiatives, and increased support of various parts of the financial services industry through guarantees and pumping in increased liquidity. You know what it means when there's more government involvement with...
- Tags: Financial, Information Technology, Industry, Enterprise Architecture, Strategy, Regulations, Financial Accounting, Management, Government, Finance, Joe McKendrick
- Blog posts 2008-10-12
- IBM signs up new client for sustainability consulting
- A financial investment firm from Boston, Jantz Morgan, is turning to IBM's green consulting services arm (aka IBM's business strategy consulting practice) to help it integrate the idea of sustainability into its corporate operations. The focus will go beyond the company's impact on the environment; it will...
- Tags: Sustainability, Consulting Service, Consulting, IBM Corp., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Heather Clancy
- Blog posts 2008-10-11
- Print this: Actually, please don't, but DO think about why printers should get more airtime in green tech discussions
- I was talking to someone within the past couple of months (I honestly can't remember who right now, sorry) who made a pretty profound statement that seems pertinent in the context of this post. I had just admitted, somewhat shamefacedly, to my ongoing addiction to printing out my notes, presentations...
- Tags: Green Technology, Printing, Printers, Document Management, Hardware, Peripherals, Enterprise Software, Software, Finance, Managerial Accounting, Heather Clancy
- Blog posts 2008-10-10
- Will Bush sign Pro-IP? Biz, labor, schools push for it
- Will Bush sign Pro-IP? Biz, labor, schools push for itHard to believeIt's hard to believe that the Bush Administration is on the right side of this one. I guess the RIAA didn't grease the pockets all the way to the top. Live and learn. Next time they will...
- Tags: Pro-IP, Bush, biz, labor
- Discussion threads 2008-10-10
- Will Bush sign Pro-IP? Biz, labor, schools push for it
- There's no word yet on whether President Bush will sign the PRO-IP bill [ZDN] but big business and labor were united in favor of the bill that creates a copyright czar in the executive branch. The bill originally called for the Justice Dept. to prosecute copyright...
- Tags: Bill, President, IP, Justice Dept, Network Technology, Networking, Richard Koman
- Blog posts 2008-10-10
- America's airways ready for NextGen
- It's time – long past time – to upgrade the U.S. air traffic control system. The current system, designed during World War II, contributes mightily to flight delays, customer dissatisfaction and a massive energy wastefulness. But a GPS satellite-based system, on the drawing board for more than a decade, has...
- Tags: FAA, Air Traffic Control, Greenhouse Gas, Aerospace & Defense, Manufacturing, Richard Koman
- Blog posts 2008-10-10
- Microsoft: How we'll take on VMware
- The software maker believes it has the tools and the right price point to beat VMware in the battle for the virtualisation market. Microsoft has a three-pronged strategy to beat VMware in the virtualization market, according to the company's senior director for virtualization product management, Zane Adam. ...
- Tags: Hypervisor, VMware Inc., Microsoft Corp., Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Colin Barker ZDNet.co.uk, virtualization, Microsoft, VMWare
- News items 2008-10-10
- Consumers score a partial win against Walmart
- Walmart has done a 180 on its earlier decision to pull the plug on its DRM servers (thereby locking customers' music collection to whatever PC it happened to be on at the time) and decided to keep the DRM servers running - for now. Important Information About Your Digital Music Purchases ...
- Tags: Wal-Mart Stores Inc., Digital-rights Management, Server, Digital Rights Management (DRM), Digital Media, Security, Consumer Electronics, Personal Technology, Adrian Kingsley-Hughes
- Blog posts 2008-10-10
- "People with strong numerical and problem-solving skills seem to be appreciated by employers"
- "People with strong numerical and problem-solving skills seem to be appreciated by employers"They are? They do?If I ever find a company that does outside of their R&D dept, I would be surprised. Most people, from the worker bee to the executive all seem brain dead, with very few (but nonetheless...
- Tags: Recruitment & Selection, job, worker bee, K-12, worker
- Discussion threads 2008-10-09
- Zyxel NSA-220 NAS
- The empty, two-bay Zyxel NSA-220 NAS device has solid overall performance, a good Web interface, and can be found online for a reasonable cost of $220. Aside from an FTP server, media server, iTunes server, and print server, the NSA-220 also has the capability to keep track of RSS feeds...
- Tags: Network-attached storage (NAS), Storage, Printers, Zyxel NSA-220, hard drive, ZyXEL Communications Corp., NAS, RAID
- Product reviews 2008-10-09
- Acer Aspire 5735-4624
- Editors' note: This review is part of our Holiday 2008 Retail Laptop Roundup, covering specific new configurations of popular laptops that can be found in retail stores.If you set out to find the largest laptop for the smallest price, your quarry would be Acer Aspire 5735-4624, a 15.6-inch laptop that...
- Tags: Notebooks, Acer Inc., laptop computer, Aspire 5735
- Product reviews 2008-10-09
- Look who’s buying Vista Home Basic hint: it’s not home users
- Look who’s buying Vista Home Basic hint: it’s not home usersMakes senseMakes sense. Your average small biz probably doesn't want very much. They just want something that works. If it runs the databases and the tax software, it's good enough. For a small business, a single PC is usually...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Vista Basic, Microsoft Windows Vista, Vista Home Basic hint, Vista Home Basic, Vista Home
- Discussion threads 2008-10-09
- Bureaucracy and open source: Do they mix?
- Another high-profile departure from Sun, this time MySQL's David Axmark is taking wing -- citing a dislike for working in a large organization: I have thought about my role at Sun and decided that I am better off in smaller organisations. I HATE all the rules that I need...
- Tags: Sun Microsystems Inc., Open Source, Joe Brockmeier
- Blog posts 2008-10-09
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