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KnowledgeWorker Puts the Sparkle Back Into Beaverbrooks: Beaverbrooks the jewellers is a family business that was established almost a century ago. Increased paperwork and administration were becoming an issue with staff at the branches and head office. Their retail sales teams prefer to spend time with customers, rather than paperwork and it seemed that much of their...; Tags: Business Process, BPM, Administration, KnowledgeWorker, Operational Planning, Business Process Automation, Workforce Management, Strategy, Enterprise Software, Business Operations, It Operations, Human Resources, Management, Software; Case studies 2007-10-04
Edinburgh City Council Delivers Papers Online Scheme to the Public: The City of Edinburgh Council was looking to launch its 'Council Papers Online' scheme to the public, allowing them to access all council committee documents - agendas, reports, and minutes - through their website. Additionally, Community Councils and Local Development Committees had to have piles of paper delivered for meetings...; Tags: Datum International, Edinburgh City Council, KnowledgeWorker, Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance; Case studies 2007-10-04

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