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	<title><![CDATA[knowledgebase Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/knowledgebase.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to knowledgebase]]></description>
	<s:counts start="0" returned="13" found="13" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Safari 4.0.2 patches two security vulnerabilities]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Apple/?p=4362]]></link>
		<description><![CDATA[Apple yesterday released Safari 4.0.2 via Software Update and recommends the update for users on all platforms.    According to Apple's typically vague "release notes" the 40.2MB update improves the stability of the Nitro JavaScript engine and includes the latest compatibility and security fixes.    According...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 08 Jul 2009 21:53:11 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+safari.html"><![CDATA[Apple Safari]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/xss.html"><![CDATA[XSS]]></category>
		<category domain="http://updates.zdnet.com/tags/patch+management.html"><![CDATA[Patch Management]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site.html"><![CDATA[Web Site]]></category>
		<category domain="http://updates.zdnet.com/tags/security+fix.html"><![CDATA[Security Fix]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/jason+d.+o%2527grady.html"><![CDATA[Jason D. O'Grady]]></category>
	</item>
	<item>
		<title><![CDATA[Veritas CommandCentral Disaster Recovery Advisor]]></title>
		<link><![CDATA[http://blogs.zdnet.com/virtualization/?p=835]]></link>
		<description><![CDATA[Symantec, a long time player in the virtualiation technology market, has just launched the Veritas CommandCentral Disaster Recovery Advisor. It is designed to help organizations evaluate their disaster recovery plans by scanning the organization's IT infrastructure and comparing what it sees to a very large knowledgebase of potential problems. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 08 Apr 2009 04:00:05 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/symantec+corp..html"><![CDATA[Symantec Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/data+center.html"><![CDATA[Data Center]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/veritas+software+corp..html"><![CDATA[VERITAS Software Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/advisor.html"><![CDATA[Advisor]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery+advisor.html"><![CDATA[Disaster Recovery Advisor]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+kusnetzky.html"><![CDATA[Dan Kusnetzky]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SYMC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VRTS</category>
		<category domain="tickers">SYMC,VRTS</category>
	</item>
	<item>
		<title><![CDATA[HelpConsole 2008 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=934981]]></link>
		<description><![CDATA[HelpConsole 2008 is the easiest way to create Help Systems and PDF manuals for your website or to distribute with your software products. Create a &apos;Help Center&apos; within your existing website that your staff can easily update at anytime from anywhere. Publish online product manuals, product demos, FAQs, knowledgebase articles,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 04 Mar 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/manual.html"><![CDATA[Manual]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site.html"><![CDATA[Web Site]]></category>
		<category domain="http://updates.zdnet.com/tags/extreme+ease+software.html"><![CDATA[Extreme Ease Software]]></category>
		<category domain="http://updates.zdnet.com/tags/helpconsole+2008.html"><![CDATA[HelpConsole 2008]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Tele-Support HelpDesk 4.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=957733]]></link>
		<description><![CDATA[For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone built in contact manager or integrates with ACT! GoldMine, or Microsoft Business Contact Manager BCMcontact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 21 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/resource+dynamics.html"><![CDATA[Resource Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Codeware Enabled Customers to Find Content 36 Percent Faster With Google Site Search]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1016051]]></link>
		<description><![CDATA[Codeware Inc., established in 1985, is a specialized niche player focused exclusively on providing comprehensive software for the design and analysis of ASME Section VIII vessels and exchangers. Its online knowledgebase resource was not very useful. Also, users could not find the information they were looking for because the searching...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 29 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
	</item>
	<item>
		<title><![CDATA[Newsgator updates knowledgebase on OPML export problem, hints at new feature too]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Berlind/?p=221]]></link>
		<description><![CDATA[If you caught my blog and video yesterday, then youd know I was having some difficulties getting Newsgators OPML export process to work. Today, from Newsgator Technologies Inc. product support manager Ronnie Gilbertson comes an update on that OPML problem. Via e-mail Gilbertson wrote: This is a follow up to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 14 Dec 2006 13:05:19 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/opml.html"><![CDATA[OPML]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web technology]]></category>
		<category domain="http://updates.zdnet.com/tags/software+infrastructure.html"><![CDATA[Software Infrastructure]]></category>
		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
	</item>
	<item>
		<title><![CDATA[NetXtract Personal 3 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=759305]]></link>
		<description><![CDATA[This Internet research productivity tool helps you to quickly pinpoint information within Web pages and documents. Save information to your own personal desktop knowledgebase. netXtract automatically indexes each document displayed by IE, extracts all contexts for any key term you choose and allows you to &apos;jump&apos; directly to the context...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 27 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/relevant+software.html"><![CDATA[Relevant Software]]></category>
		<category domain="http://updates.zdnet.com/tags/netxtract.html"><![CDATA[NetXtract]]></category>
	</item>
	<item>
		<title><![CDATA[infoBox 3.0 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1077827]]></link>
		<description><![CDATA[The infoBox is a place to store many types of data, in text format. The infoBox Knowledge Base is an ideal tool to organize notes and recall the information. The information is easily stored and retrieved. What type of information? Any text-based information or links to web site, documents, images,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 09 Oct 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/article.html"><![CDATA[Article]]></category>
		<category domain="http://updates.zdnet.com/tags/buildnsurf.html"><![CDATA[BuildnSurf]]></category>
		<category domain="http://updates.zdnet.com/tags/infobox.html"><![CDATA[infoBox]]></category>
		<category domain="http://updates.zdnet.com/tags/infobox+knowledge+base.html"><![CDATA[infoBox Knowledge Base]]></category>
	</item>
	<item>
		<title><![CDATA[Whaddidoo Trouble Tracker 1.01 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=483171]]></link>
		<description><![CDATA[Anyone who has provided technical support to users knows that problems rarely only happen once. Time and again, the same old problems will rear their ugly heads. There are plenty of times you&apos;ll remember the problem, but not the solution. Most knowledgebases are unweildy things that slow you down more...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 04 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/bigattichouse.html"><![CDATA[BigAtticHouse]]></category>
	</item>
	<item>
		<title><![CDATA[AddWeb Website Promoter Professional 5.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=686725]]></link>
		<description><![CDATA[AddWeb enables you to submit to your Web site to thousands of search engines, directories, and link sites. Check and track your ranking, get live Web traffic stats, get advice on boosting your site&apos;s position on search engiens, and edit your pages with position-boosting code. Automated rules-checking keeps you from...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 29 Oct 2003 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/search+engine.html"><![CDATA[Search Engine]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/cyberspace+hq.html"><![CDATA[Cyberspace HQ]]></category>
		<category domain="http://updates.zdnet.com/tags/addweb.html"><![CDATA[AddWeb]]></category>
		<category domain="http://updates.zdnet.com/tags/search.html"><![CDATA[Search]]></category>
	</item>
	<item>
		<title><![CDATA[eBerry Online Scheduler 1.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=439537]]></link>
		<description><![CDATA[eBerry Online Scheduler offers a Reminder, KnowledgeBase, Telephone Directory, Address Book along with attractive Downloadable Skin themes like Tabletop, Haunted, Sensuous Girls etc]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 20 Aug 2003 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/theme.html"><![CDATA[Theme]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/eberry+online+scheduler.html"><![CDATA[eBerry Online Scheduler]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Responsive Knowledgebase 1.01 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=426687]]></link>
		<description><![CDATA[Responsive KnowledgeBase is a technical support tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 22 Jul 2002 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/solution.html"><![CDATA[Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/responsive+software.html"><![CDATA[Responsive Software]]></category>
		<category domain="http://updates.zdnet.com/tags/responsive+knowledgebase.html"><![CDATA[Responsive KnowledgeBase]]></category>
		<category domain="http://updates.zdnet.com/tags/rkb.html"><![CDATA[RKB]]></category>
		<category domain="http://updates.zdnet.com/tags/problem%252fsolution+dialog.html"><![CDATA[Problem/Solution Dialog]]></category>
		<category domain="http://updates.zdnet.com/tags/printers.html"><![CDATA[Printers]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/peripherals.html"><![CDATA[Peripherals]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[Podcast: Driving the Corporate Knowledgebase with Intellectual Property Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=282043]]></link>
		<description><![CDATA[Listen to this Outlook Series podcast on enterprise search, featuring Laurent Simoneau, President and CEO of Coveo Solutions. Simoneau argues that corporate data is a critical strategic asset that loses its value if you can't find the information you need when you need it. Simoneau goes on to describe the...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/intellectual+property.html"><![CDATA[Intellectual Property]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://updates.zdnet.com/tags/coveo+solutions+inc..html"><![CDATA[Coveo Solutions Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/search.html"><![CDATA[Search]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
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