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- Tele-Support HelpDesk (exe)
- For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone built in contact manager or integrates with ACT! GoldMine, or Microsoft Business Contact Manager BCMcontact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug...
- Software downloads 2007-08-23
- Newsgator updates knowledgebase on OPML export problem, hints at new feature too
- If you caught my blog and video yesterday, then youd know I was having some difficulties getting Newsgators OPML export process to work. Today, from Newsgator Technologies Inc. product support manager Ronnie Gilbertson comes an update on that OPML problem. Via e-mail Gilbertson wrote: This is a follow up to...
- Blog posts 2006-12-14
- NetXtract Personal (exe)
- This Internet research productivity tool helps you to quickly pinpoint information within Web pages and documents. Save information to your own personal desktop knowledgebase. netXtract automatically indexes each document displayed by IE, extracts all contexts for any key term you choose and allows you to 'jump' directly to the context...
- Software downloads 2006-11-27
- Remlap KnowledgeBase (exe)
- A free-form database organizer with Keyword Indexing. KnowledgeBase will help store and index all your information, making sure that vital data can be recalled within seconds. From study notes to course-work, research notes, personal information and spreadsheets, all can be managed efficently, easily and securely. Just about anything can be...
- Software downloads 2006-08-29
- Knowledge Is Power: The Knowledgebase Advantage of Novell ZENworks Asset Management
- Novell ZENworks Asset Management includes dozens of methods that enable it to discover, normalize, assimilate and present information effectively. This breakthrough product integrates asset inventory, software usage and license reconciliation to provide the most complete, accurate view of software installations and license compliance available. The combination of hardware, software and...
- White papers 2005-06-13
- TechNet Webcast: Introduction to Blogging for the IT Professional (Level 100)
- Information technology IT professionals are starting Web logs ("blogs") by the droves. Are you ready to join the IT blog knowledgebase? Publications like ComputerWorld have started blogging services for IT professionals, providing a foundation for your Web log presence. You can use blogging and associated technologies, like Really Simple Syndication,...
- Webcasts
- Podcast: Driving the Corporate Knowledgebase with Intellectual Property Management
- Listen to this Outlook Series podcast on enterprise search, featuring Laurent Simoneau, President and CEO of Coveo Solutions. Simoneau argues that corporate data is a critical strategic asset that loses its value if you can't find the information you need when you need it. Simoneau goes on to describe the...
- Webcasts
Additional Resources
- DeskPro (zip)
- Online application that can help small to enterprise business manage their email as a helpdesk / ticket solution system. Content can be used to build a knowledgebase. Emails to tickets, reply to email to update ticket, admin, tech and user interface. Great solution for online management of your support and...
- Software downloads 2008-10-31
- Norton AntiVirus 2009
- Symantec has been listening to its users, and this year the company delivers a slimmed-down and faster Norton Antivirus 2009. Almost all the security vendors have recognized the changing threat landscape and have rethought traditional protection. We especially like the Insight feature, which identifies "trusted" files and applications and doesn't...
- Product reviews 2008-10-10
- Apple rolls back USB driver in iTunes 8 for Windows
- After numerous reports that iTunes 8 causes Blue Screen Of Death BSOD crashes on Windows Vista boxes after connecting an iPod or iPhone, Apple has re-released the software – at least the crashy part of it, that is. ZDNet's own Ed Bott, notes that Apple knowledgebase article...
- Blog posts 2008-09-15
- Norton Internet Security 2009
- Symantec has been listening to its users, and this year the company delivers a slimmed-down and faster Norton Internet Security 2009. The suite of tools packs in the kinds of features people want most in an Internet security suite including some forward-looking technology. Almost all the security vendors have recognized...
- Product reviews 2008-09-09
- What are you using for a helpdesk application?
- What are you using for a helpdesk application?What are you using for a helpdesk application?We use an application called Wonderdesk. It is web based, its not too bad, but the search feature for old helpdesk tickets kind of sucks in that it won't display all the search queries or you...
- Discussion threads 2008-08-05
- MobileMe drops subscribed calendar syncing
- Jon Gruber points a piece the troubling news that you can't sync read-only iCal subscription calendars to your iPhone, as confirmed in Apple knowledgebase article TS1213. What's worse is that Apple took this feature out of their US$99 subscription service, but it's still available when you sync your iPhone (for...
- Blog posts 2008-08-03
- Microsoft releases critical update for Office 2008 for Mac
- Microsoft just pushed out a 153.3MB update for Office 2008 for Mac that's labeled "critical." You will get notified of the updated via Microsoft AutoUpdate the next time it phones home or you can download the patch directly from the MS support knowledgebase. According to...
- Blog posts 2008-06-24
- SocialText unveils new wiki spreadsheet
- SocialText just announced its latest addition to SocialText SocialCalc, a multi-user wiki-based spreadsheet. SocialText isn't the first to deliver an online spreadsheet, but it is the first to integrate an online spreadsheet with a leading Wiki and allows linking between sheets. (Click here for our exclusive, SocialCalc screen gallery.) ...
- Blog posts 2008-06-10
- Minimizing XP SP3 woes - UPDATED
- I'm getting sporadic reports of Windows XP users having problems installing XP SP3 on some systems. Here are some tips to help make the install process a little smoother. Disable AV software It seems that some antivirus AV software causes the SP3 install to hang, while...
- Blog posts 2008-05-09
- SocialText moves the collaboration goalposts
- I caught up with Ross Mayfield, president of SocialText today to discuss its new products, SocialText Dashboard and SocialText People. Ross believes that wikis are the foundation for collaboration within the enterprise and that Dashboard and People represent the next iteration in the way people will...
- Blog posts 2008-04-17
- Preview's CMYK conversion bug
- Apple keeps improving its Preview application that comes with Mac OS X. However, a recent Apple technical note warns that when converting color spaces and formats, the software may bring unexpected and unwelcome changes to an image. According to the Knowledgebase document, the colors shift during the conversion of...
- Blog posts 2008-04-15
- CustomerReach Live Chat Server (zip)
- CustomerReach Live Chat Server allows companies to pay a one-time fee for a live chat product as an alternative to enrolling in a monthly subscription service. Businesses can chat with customers while they are visiting the company website. Unique benefits include a supervisor monitoring option and the ability to have...
- Software downloads 2008-04-14
- Microsoft Excel patch may lead to to calculation errors
- Microsoft plugged more than a few vulnerabilities in Excel last week, but the trade off may be calculation errors. Microsoft's Bill Sisk said in a post late Friday following the software giant's latest patch batch: I wanted to let you know that we have updated bulletin...
- Blog posts 2008-03-16
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- Video Podcast: Evaluating 2- and 4-Socket Server Virtualization Platforms
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In this video we hear from Sudip Chahal, Principal Engineer with the Intel IT Enterprise Architecture Group, talking about a new white paper from IT@Intel, "Evaluating Two- and Four-Socket Server Virtualization Platforms."
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