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- SysAid Help Desk and Asset Management 6.0 (Windows)
- SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully...
- Software downloads 2009-05-08
- Veritas CommandCentral Disaster Recovery Advisor
- Symantec, a long time player in the virtualiation technology market, has just launched the Veritas CommandCentral Disaster Recovery Advisor. It is designed to help organizations evaluate their disaster recovery plans by scanning the organization's IT infrastructure and comparing what it sees to a very large knowledgebase of potential problems. ...
- Blog posts 2009-04-08
- HelpConsole 2008 3.0 (Windows)
- HelpConsole 2008 is the easiest way to create Help Systems and PDF manuals for your website or to distribute with your software products. Create a 'Help Center' within your existing website that your staff can easily update at anytime from anywhere. Publish online product manuals, product demos, FAQs, knowledgebase articles,...
- Software downloads 2009-03-04
- Tele-Support HelpDesk 4.1 (Windows)
- For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone built in contact manager or integrates with ACT! GoldMine, or Microsoft Business Contact Manager BCMcontact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug...
- Software downloads 2008-07-21
- Codeware Enabled Customers to Find Content 36 Percent Faster With Google Site Search
- Codeware Inc., established in 1985, is a specialized niche player focused exclusively on providing comprehensive software for the design and analysis of ASME Section VIII vessels and exchangers. Its online knowledgebase resource was not very useful. Also, users could not find the information they were looking for because the searching...
- Case studies 2008-05-29
- Newsgator updates knowledgebase on OPML export problem, hints at new feature too
- If you caught my blog and video yesterday, then youd know I was having some difficulties getting Newsgators OPML export process to work. Today, from Newsgator Technologies Inc. product support manager Ronnie Gilbertson comes an update on that OPML problem. Via e-mail Gilbertson wrote: This is a follow up to...
- Blog posts 2006-12-14
- NetXtract Personal 3 (Windows)
- This Internet research productivity tool helps you to quickly pinpoint information within Web pages and documents. Save information to your own personal desktop knowledgebase. netXtract automatically indexes each document displayed by IE, extracts all contexts for any key term you choose and allows you to 'jump' directly to the context...
- Software downloads 2006-11-27
- Whaddidoo Trouble Tracker 1.01 (Windows)
- Anyone who has provided technical support to users knows that problems rarely only happen once. Time and again, the same old problems will rear their ugly heads. There are plenty of times you'll remember the problem, but not the solution. Most knowledgebases are unweildy things that slow you down more...
- Software downloads 2005-10-04
- AddWeb Website Promoter Professional 5.0 (Windows)
- AddWeb enables you to submit to your Web site to thousands of search engines, directories, and link sites. Check and track your ranking, get live Web traffic stats, get advice on boosting your site's position on search engiens, and edit your pages with position-boosting code. Automated rules-checking keeps you from...
- Software downloads 2003-10-29
- eBerry Online Scheduler 1.5 (Windows)
- eBerry Online Scheduler offers a Reminder, KnowledgeBase, Telephone Directory, Address Book along with attractive Downloadable Skin themes like Tabletop, Haunted, Sensuous Girls etc
- Software downloads 2003-08-20
- Responsive Knowledgebase 1.01 (Windows)
- Responsive KnowledgeBase is a technical support tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly...
- Software downloads 2002-07-22
- Podcast: Driving the Corporate Knowledgebase with Intellectual Property Management
- Listen to this Outlook Series podcast on enterprise search, featuring Laurent Simoneau, President and CEO of Coveo Solutions. Simoneau argues that corporate data is a critical strategic asset that loses its value if you can't find the information you need when you need it. Simoneau goes on to describe the...
- Webcasts
Additional Resources
- Outcome Based Social Networks: Yet Another CRM at the Speed of Light Excerpt
- I'm going to finish the book today. CRM at the Speed of Light, 4th edition will be done by the time that the day ends - though I suspect a lot sooner. It's going to be a 750 page tome - mostly print, some supplemented electronically, on CRM 2.0 -...
- Blog posts 2009-06-18
- Mac OS 10.5.7 released, adds iPhone notes syncing
- Yesterday Apple released Mac OS 10.5.7, a widely anticipated update to Mac OS X that includes "general operating system fixes that enhance the stability, compatibility and security of your Mac." ZDNet Ryan Naraine reports that 10.5.7 also incorporates Security Update 2009-002 which fixes 67 security vulnerabilities --...
- Blog posts 2009-05-12
- Inovis Improves Communication Capabilities, Reduces Costs With Integrated Customer Service Solution
- Inovis wanted to replace more than 16 marginally integrated and non-supported customer relationship management systems and servers to manage expanding customer base and improve data quality, which consisted of duplicate contact data, missing or incorrect customer assets, worn out knowledgebase articles, and millions of zero-value tickets created through haphazard integrations...
- Case studies 2009-04-01
- Who cares if XP support is ending?
- Who cares if XP support is ending?Support? What support?Why should you pay someone to tell you to reinstall it?XP support isnt endingas noted in the replies to Adrian's post xp support isnt ending if you have sp2 or sp3, only original xp.who at this point isnt on sp3 and wouldn't...
- Discussion threads 2009-03-27
- Does the end of free XP support help push you to Vista or 7 ... or Linux?
- Does the end of free XP support help push you to Vista or 7 ... or Linux?Not sure what the issue is......for home use I just go with whatever OS I fancy - I have a box running Intrepid Ibex and a box running Vista Home Premium x64.XP's just an...
- Discussion threads 2009-03-26
- Slide Executive Desktop 2.7.1 (Windows)
- Slide Executive Desktop converts your Microsoft PowerPoint presentation files into a searchable knowledgebase of digital assets. The Desktop Edition is suited for the single user as well as workgroups of two to ten users. The software enables the users to manage the media files on their personal computer or on...
- Software downloads 2009-03-17
- Never has an un-launched car carried such a heavy load
- Never has an un-launched car carried such a heavy loadI hope soI hope so. IMHO electrics and plug-in electrics are the best clean technology going forward.Pragmatists won't buy itWealthy enviro-nazis will. There aren't very many of them, though.I'm all for expanding our knowledgebase, but from what I've read so...
- Discussion threads 2009-03-14
- Adobe RoboHelp 8 (Windows)
- Adobe RoboHelp 8 software is a professional authoring tool for developing standards-based help systems, eLearning content, knowledgebase, and policies and procedures. Create content once and publish it to multiple channels, including Adobe AIR, for an integrated online and offline user experience. Import DITA, Adobe FrameMaker, and Microsoft Word files as...
- Software downloads 2009-01-25
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- Driving While Printing. And Printing While You Fly I have racked my brain to come up with the list of features and benefits to consider when thinking of mobile printing.
- Fed employees throw out millions of pages every day The Washington Times reports that a full third of the printing performed by U.S. government employees is instantly tossed out or recycled.
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