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- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
- Outcome Based Social Networks: Yet Another CRM at the Speed of Light Excerpt
- I'm going to finish the book today. CRM at the Speed of Light, 4th edition will be done by the time that the day ends - though I suspect a lot sooner. It's going to be a 750 page tome - mostly print, some supplemented electronically, on CRM 2.0 -...
- Tags: Network, Outcome, YouTube Inc., CRM, Outcome Based Social Networks, Social Networking, Networking, Online Communications, Marketing, Advertising & Promotion, Paul Greenberg
- Blog posts 2009-06-18
- Inovis Improves Communication Capabilities, Reduces Costs With Integrated Customer Service Solution
- Inovis wanted to replace more than 16 marginally integrated and non-supported customer relationship management systems and servers to manage expanding customer base and improve data quality, which consisted of duplicate contact data, missing or incorrect customer assets, worn out knowledgebase articles, and millions of zero-value tickets created through haphazard integrations...
- Tags: Customer Service, Inovis, Asset Management, Customer Relationship Management (CRM), Operational Planning, Business Operations, Enterprise Software, Software
- Case studies 2009-04-01
- Salesforce.com Powers Obama's Change.gov Citizen's Briefing Book
- Consider this a followup to yesterday's entry - and one that shows the power of CRM 2.0 too. Big time. This morning, as part of the larger announcement of salesforce.com's ServiceCloud applications to be covered at a later date I found out that salesforce.com's Ideas social application...
- Tags: Salesforce.com Inc., CRM, Briefing Book, MyStarbucksIdea, Citizen, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Sales, Marketing, Enterprise Software, Software, Paul Greenberg
- Blog posts 2009-01-15
- SocialText unveils new wiki spreadsheet
- SocialText just announced its latest addition to SocialText SocialCalc, a multi-user wiki-based spreadsheet. SocialText isn’t the first to deliver an online spreadsheet, but it is the first to integrate an online spreadsheet with a leading Wiki and allows linking between sheets. (Click here for our exclusive, SocialCalc screen gallery.) ...
- Tags: Socialtext, Spreadsheet, Permissioning, Google Sheet, Wiki, Productivity, Online Communications, Dave Greenfield
- Blog posts 2008-06-10
- SocialText moves the collaboration goalposts
- Â I caught up with Ross Mayfield, president of SocialText today to discuss its new products, SocialText Dashboard and SocialText People. Ross believes that wikis are the foundation for collaboration within the enterprise and that Dashboard and People represent the next iteration in the way people will...
- Tags: Collaboration, Socialtext, Ross, Supply Chain Management (SCM), Wiki, Social Networking, Enterprise Software, Software, Online Communications, Marketing, Advertising & Promotion, Dennis Howlett
- Blog posts 2008-04-17
- Technology Shakedown: McAfee's A/V software runs amok on Windows Vista's tray
- Technology Shakedown: McAfee's A/V software runs amok on Windows Vista's trayGiven your previous problems with this kit...... you might be best re-installing with different software (like a different A/V) and whilst I don't approve of the Linux idiots around here (Move to Linux! Move to Linux! (repeat [i]ad nauseum[/i])) I'm...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows, A/V, McAfee Inc., Microsoft Windows Vista, AVG, McAffe, software
- Discussion threads 2007-07-30
- Using Google to replace Sharepoint, LimitNone's gShare bridges MS-Office/Google Apps divide
- Using Google to replace Sharepoint, LimitNone's gShare bridges MS-Office/Google Apps divideSociety for the improvement of metaphors...... provides the following for your reconsideration:"... gShare appears to allow users to dip a toe in both worlds, have their cake, and eat it too."COOFrom the Comment:"To get a copy of this datasheet —...
- Tags: PRODUCTIVITY, gShare, Google Inc., Microsoft Office, Microsoft SharePoint
- Discussion threads 2007-05-03
- Aperture 1.5 - complete package
- Though it might seem as if Apple spawned the raw-workflow-software category--or any other category--with a mere fiat lux from the lips of Steve Jobs, fiat fiat probably hits closer to the mark. With the launch of Aperture in early 2006, Apple bestowed its design sensibility and hefty marketing budget on...
- Tags: Aperture, Adobe Lightroom, Adobe PhotoShop
- Product reviews 2007-04-11
- infoBox 3.0 (Mobile)
- The infoBox is a place to store many types of data, in text format. The infoBox Knowledge Base is an ideal tool to organize notes and recall the information. The information is easily stored and retrieved. What type of information? Any text-based information or links to web site, documents, images,...
- Tags: Mobile, Knowledgebase, Article, BuildnSurf, infoBox, infoBox Knowledge Base
- Software downloads 2006-10-09
- Why you need a Web Office
- Why you need a Web OfficeYouFoldera Corporation was built exactly for this reasons Richard.You're Dead-On Correct!Foldera Corporation was built exactly for these reasons Richard.Nothing newEdited to remove assumption that Microsoft owns the world"office tools on the Web are about enabling users to more easily share information and collaborate. Imagine being...
- Tags: E-mail servers, Channel management, Enterprise software, collaboration, final document, discussion area, IBM Lotus Notes, Web, IBM Corp., groupware
- Discussion threads 2006-02-24
- Does Phil Zimmermann need a clue on VoIP?
- Does Phil Zimmermann need a clue on VoIP?Punish the user......is a long-standing tradition in design. Just look at the doors that don't give you a clue as to whether you should push or pull. (How many of us have ended up walking into the door because you should...
- Tags: Authentication/Encryption, Digital security, Network security, SECURITY, VoIP, PKI, Skype Technologies S.A., PGP Corp.
- Discussion threads 2005-08-04
- MSN launches revamped search engine
- MSN launches revamped search engineVery WhiteAm I the only one who feels nearly blinded by the new MSN site. So far that is the only thing i have "experienced"MSNBot lives"But that experiment petered out and until now it has had nothing further to show publicly."No, MSNBot is alive and...
- Tags: SEARCH, MSN, Microsoft Corp., search engine
- Discussion threads 2004-07-01
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