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	<title><![CDATA[knowledge management Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/knowledge+management.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to knowledge management]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[The state of US workforce technology adoption]]></title>
		<link><![CDATA[http://blogs.zdnet.com/forrester/?p=302]]></link>
		<description><![CDATA[Did you know that among US information workers that:    	35% use laptops and 76% use desktop computers?  	Only 11% use smartphones?  	57% are optimistic about technology, but 43% are pessimistic?    We know because we surveyed 2,001 US information workers that use computers...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 08 Oct 2009 07:54:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/smart+phone.html"><![CDATA[Smart Phone]]></category>
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		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
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		<category domain="http://updates.zdnet.com/tags/ted+schadler.html"><![CDATA[Ted Schadler]]></category>
	</item>
	<item>
		<title><![CDATA[Massive But Agile: Best Practices for Scaling the Next-Generation Enterprise Data Warehouse - Forrester Report]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1154345]]></link>
		<description><![CDATA[Information and knowledge management (I&KM) professionals continue to expand the scale, scope, and deployment roles for their enterprise data warehouse EDW investments. Information managers are adopting EDW best practices that push the scalability and performance envelope without sacrificing the agility to optimize this critical infrastructure to ever-changing analytic workloads. This...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 02 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+warehouse.html"><![CDATA[Data Warehouse]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/forrester+research+inc..html"><![CDATA[Forrester Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/aster+data.html"><![CDATA[Aster Data]]></category>
		<category domain="http://updates.zdnet.com/tags/information+manager.html"><![CDATA[Information Manager]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">FORR</category>
		<category domain="tickers">FORR</category>
	</item>
	<item>
		<title><![CDATA[Fads vs Business Value: Knowledge Management & Enterprise 2.0]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17915-0.html?forumID=1&threadID=69710&messageID=1334000&start=0]]></link>
		<description><![CDATA[Just put it all in one placeJust put it all in one place - I don't need something like a dozen social networking feeds. For crying out loud - what was wrong with email anyways?]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 19:19:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[knowledge management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[knowledge]]></category>
	</item>
	<item>
		<title><![CDATA[Fads vs Business Value: Knowledge Management & Enterprise 2.0]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=937]]></link>
		<description><![CDATA[    Anyone with a computer and access to stock photos can put together a slide presentation and upload it to sites such as slideshare, and sometimes it seems like everyone and his brother is doing just that on social media, enterprise 2.0 and other 2.0-ish subjects. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 27 Sep 2009 23:49:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/training.html"><![CDATA[Training]]></category>
		<category domain="http://updates.zdnet.com/tags/originality.html"><![CDATA[Originality]]></category>
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		<category domain="http://updates.zdnet.com/tags/harassment.html"><![CDATA[Harassment]]></category>
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		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
	</item>
	<item>
		<title><![CDATA[lexiCan 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1107119]]></link>
		<description><![CDATA[lexiCan, the simple yet powerful Knowledge Management Software. For knowledge workers, scientists, students and managers. To organize research material and material collections. To built knowledge bases and project documentations. Set bookmarks, file links, pictures, tables and cross references in the context you want. Features A to Z-index, multiple outline, full...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 30 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/vetafab+software.html"><![CDATA[Vetafab Software]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
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		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[Applying Knowledge Management to Project Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1022089]]></link>
		<description><![CDATA[Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will examine some of the aspects of this field of study, including what knowledge management is, why it is important, how you can apply knowledge...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 23 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
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		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Pfizer Boosts Efficiency by 15 Percent With Easy to Use, Shared Note-Taking Program]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1097817]]></link>
		<description><![CDATA[For the past 150 years, Pfizer has pioneered the development of some of the industry's most innovative pharmaceutical products. In 2007, Pfizer applied this "Out of the box" thinking to a pilot program designed to enhance efficiency and knowledge management across project teams, and potentially speed time-to-market for new products....]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 23 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pfizer+inc..html"><![CDATA[Pfizer Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/document+management.html"><![CDATA[Document Management]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/content+management.html"><![CDATA[Content Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
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		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PFE</category>
		<category domain="tickers">MSFT,PFE</category>
	</item>
	<item>
		<title><![CDATA[Exchange 2010: Tier your workforce, split your domain, save money]]></title>
		<link><![CDATA[http://blogs.zdnet.com/forrester/?p=183]]></link>
		<description><![CDATA[Microsoft today announced the public beta of Exchange 2010. This product is a natural extension and improvement over Exchange 2007 (and anybody on Exchange 2003 should really be looking at it), but it also introduces at least one important new capability: email archiving.    But I'll let my...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 15 Apr 2009 11:38:36 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mailbox.html"><![CDATA[Mailbox]]></category>
		<category domain="http://updates.zdnet.com/tags/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/domain.html"><![CDATA[Domain]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud.html"><![CDATA[Cloud]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce.html"><![CDATA[Workforce]]></category>
		<category domain="http://updates.zdnet.com/tags/exchange+2010.html"><![CDATA[Exchange 2010]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
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		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
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		<category domain="http://updates.zdnet.com/tags/ted+schadler.html"><![CDATA[Ted Schadler]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Next big land rush: believe it or not, is knowledge management]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-18595-0.html?forumID=1&threadID=63160&messageID=1167640&start=0]]></link>
		<description><![CDATA[Next big land rush: believe it or not, is knowledge managementEither that or "Common Sense Management"Don't forget, in bad times as the unemployed #'s go up, it's not very complicated that Internet service demand will go down in order to cut to save cash.]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 10 Apr 2009 10:15:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[knowledge management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[knowledge]]></category>
	</item>
	<item>
		<title><![CDATA[Next big land rush: believe it or not, is knowledge management]]></title>
		<link><![CDATA[http://blogs.zdnet.com/amr-research/?p=168]]></link>
		<description><![CDATA[This sounds silly for anyone who has ever been involved in the typical hapless library exercise of a digital "knowledge management" initiative.Â  The lasting image for most of these efforts is of a black hole - everything goes in, nothing comes out.Â  But get ready for a change of tune....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 10 Apr 2009 08:11:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
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		<category domain="http://updates.zdnet.com/tags/kevin+o%2527marah.html"><![CDATA[Kevin O'Marah]]></category>
	</item>
	<item>
		<title><![CDATA[On-Demand Webcast: Speeding Adoption of Enterprise 2.0]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971111]]></link>
		<description><![CDATA[The presenters discuss how Social Networking can be used effectively in a corporate environment for knowledge management, integration, business development and brand consolidation. The speed of adoption is dependent not only on the benefits, but also on the age distribution of the workforce, the presence of champions and other factors. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 18 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://updates.zdnet.com/tags/on-demand.html"><![CDATA[On-demand]]></category>
		<category domain="http://updates.zdnet.com/tags/at%2526t+corp..html"><![CDATA[AT&T Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/intellectual+property.html"><![CDATA[Intellectual Property]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">T</category>
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	</item>
	<item>
		<title><![CDATA[Google Apps shows some commercial clout with a reseller program]]></title>
		<link><![CDATA[http://blogs.zdnet.com/forrester/?p=132]]></link>
		<description><![CDATA[I spoke recently with Stephen Cho, the product manager for the new Google Apps Reseller Program. It's quite clear that Google has learned from its Postini reseller program, from partners like Appirio and Cap Gemini, and from Microsoft's Exchange Online reseller program.    First, the details:  ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 Jan 2009 10:19:50 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/google+apps.html"><![CDATA[Google Apps]]></category>
		<category domain="http://updates.zdnet.com/tags/reseller.html"><![CDATA[Reseller]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/ted+schadler.html"><![CDATA[Ted Schadler]]></category>
		<category domain="http://updates.zdnet.com/tags/ted+schadler.html"><![CDATA[Ted Schadler]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
	</item>
	<item>
		<title><![CDATA[SupportPortal 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=946443]]></link>
		<description><![CDATA[AJAX/PHP web based help desk and customer support solution with Ticket and E-mail management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 19 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
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		<category domain="http://updates.zdnet.com/tags/ajax.html"><![CDATA[AJAX]]></category>
		<category domain="http://updates.zdnet.com/tags/b2c.html"><![CDATA[B2C]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+development.html"><![CDATA[Web Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/e-business%252fe-commerce.html"><![CDATA[E-business/E-Commerce]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Pathfinder Helps Fortune 50 Investment Bank Improve Operational Efficiency]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=937923]]></link>
		<description><![CDATA[The client, a Global 100 Investment Bank with over 22,000 employees on six continents, wanted to create a better-educated organization. Knowledge, it learned, needed to be shared across the entire organization worldwide in order to improve the efficiency and effectiveness of its operations. The firm identified several specific problem areas:...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/pathfinder+development.html"><![CDATA[Pathfinder Development]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+reengineering+%2528bpr%2529.html"><![CDATA[Business Process Reengineering (BPR)]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
	</item>
	<item>
		<title><![CDATA[Knowledge Management or Corporate Amnesia?]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=965573]]></link>
		<description><![CDATA[More than 70 percent of businesses suffering a server failure without backup go bankrupt within two years. Of course, it's not the loss of equipment, but rather the loss of critical information and knowledge housed on the server that leads to the failure. When key employees leave a company, the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[Server]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/mission-critical+system.html"><![CDATA[Mission-critical System]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[ManageEngine ServiceDesk Plus 7.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=880713]]></link>
		<description><![CDATA[ManageEngine ServiceDesk Plus is a web-based, easy to use Help Desk and Asset Management software whose features include contract management, purchasing, and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management , and Knowledge base in one low-cost, easy-to-use package, ServiceDesk...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 12 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/inventory+tracking.html"><![CDATA[Inventory Tracking]]></category>
		<category domain="http://updates.zdnet.com/tags/adventnet+inc..html"><![CDATA[AdventNet Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[JumpBox for Alfresco CMS 1.1.1 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=872211]]></link>
		<description><![CDATA[Alfresco is an Open Source Enterprise Content Management ECM system that provides features for Document Management, Collaboration, Records Management, Knowledge Management, and Imaging. Alfresco is an extremely powerful system thatÃƒ??Ãƒ?Ã‚Â¢Ãƒ??Ãƒ?Ã‚Â¬Ãƒ?? ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/alfresco.html"><![CDATA[Alfresco]]></category>
		<category domain="http://updates.zdnet.com/tags/records+management.html"><![CDATA[Records Management]]></category>
		<category domain="http://updates.zdnet.com/tags/document+management.html"><![CDATA[Document Management]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/content+management.html"><![CDATA[Content Management]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Atlassian Confluence 2.9.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=864413]]></link>
		<description><![CDATA[Confluence, the professional J2EE wiki, is a knowledge management tool designed to make it as easy as possible for a team to share information with each other, and with the world. Confluence&apos;s simple but powerful editing and site management features help sharing information, collaborating on documents and brainstorming ideas, all...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 11 Nov 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/atlassian+software+systems.html"><![CDATA[Atlassian Software Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/confluence.html"><![CDATA[Confluence]]></category>
		<category domain="http://updates.zdnet.com/tags/wiki.html"><![CDATA[Wiki]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Document Suite 2008 1.21 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=838399]]></link>
		<description><![CDATA[The product is targeted at the following tasks in the field of knowledge management: 1.Creating training courses and quizzes; 2.Building electronic books & CHM Help packages; 3.Batch adding/deleting/changing string information in sets of files; 4.Document contents decomposition to separate files to make them usable in web resources; 5.Document conversion; 6.Integration...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 05 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/jetdraft+software.html"><![CDATA[JetDraft Software]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/e-books.html"><![CDATA[E-books]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[An Archetype to Sustain Knowledge Management Systems Through Intranet]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=395935]]></link>
		<description><![CDATA[Creation and maintenance of knowledge management systems has been recognized as an important research area. Consecutively lack of accurate results from knowledge management systems limits the organization to apply their knowledge management processes. This paper proposes an archetype describing how a knowledge management system, with the support of intranet capabilities,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge+management+system.html"><![CDATA[Knowledge Management System]]></category>
		<category domain="http://updates.zdnet.com/tags/intranet.html"><![CDATA[Intranet]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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