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ZDNet Resources
- Knowledge Management Portal Delivers High Quality Healthcare Information
- NHS 24 wanted to provide innovative means of delivering progressive, joined-up public sector healthcare and create a flexible and adaptive portal based on a service infrastructure. NHS 24 deployed BEA AquaLogic User Interaction to create a Knowledge Management System KMS which underpins the national health information, clinical assessment, advice, and...
- Tags: Scotland, BEA Systems Inc., Knowledge, Health Care, Knowledge Management Portal, NHS 24, Vertical Industries, Benefits, Healthcare, Knowledge Management, Enterprise Software, Software, Human Resources
- Case studies 2006-04-01
- Knowledge Management Portal Saves Time and Money, Improves Productivity at Wipro
- Wipro Technologies is a global information technology company offering world-class solutions to its customers. Wipro needed a way to collate the knowledge gained by its employees so that other employees could access this information easily. Wipro wanted to provide a unified repository of various knowledge artifacts to its sales and...
- Tags: Knowledge, Wipro Technologies, Microsoft Corp., Knowledge Management, Knowledge Management Portal, Strategy, Management
- Case studies
Additional Resources
- Web Help Desk Free 9.2.3.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing
- Software downloads 2009-11-25
- Web Help Desk Pro 9.2.3.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations
- Software downloads 2009-11-25
- What makes Microsoft's SharePoint tick?
- Make a post explaining what SharePoint is...As you said, it is a complex product. I remember when Lotus Notes came out, it was difficult to pin it to a traditional category - what IS it? SharePoint may have some of the same issues of perception.What is SharePoint:There are 2 SharePoint?s,...
- Tags: Content management, Groupware, Collaboration, Enterprise software, Microsoft Corp., Microsoft SharePoint
- Discussion threads 2009-10-16
- The state of US workforce technology adoption
- Did you know that among US information workers that: 35% use laptops and 76% use desktop computers? Only 11% use smartphones? 57% are optimistic about technology, but 43% are pessimistic? We know because we surveyed 2,001 US information workers that use computers...
- Tags: Team, Collaboration, Smart Phone, Information Worker, Tool, Workforce, Gen-Y Employee, Recruitment & Selection, Workforce Management, Payroll Solutions, Productivity, E-mail, Knowledge Management, Human Resources, Online Communications, Enterprise Software, Software, Ted Schadler
- Blog posts 2009-10-08
- Direction Generale de l'Aviation Civile Uses Web 2.0 to Facilitate Collaboration and Unify 12,000 Staff Members
- Direction Generale de l'Aviation Civile DGAC wanted to streamline access points for each agent's workspace, optimizing access to management system content and services, as part of the overall public services modernization project and facilitate collaboration, resources pooling, knowledge sharing, and electronic administrative processes. The challenge was to create a DGAC...
- Tags: Web, Oracle Corp., Agent, Virtual Office, Identity, LDAP, Web 2.0, Portals, Collaboration, Real Estate, Directory Services, Web Technology, Enterprise Software, Software, Internet, Business Operations
- Case studies 2009-10-01
- More on Microsoft Project 2010
- The Completeness of the PPM Solution Grows (More from the Project Conference 2009 in Phoenix) As the demonstrations of Project 2010 continue, I noted the following: 1) Microsoft has added a lot of functionality in its Resource Management and Time Entry...
- Tags: Microsoft SharePoint, Microsoft Corp., Capability, Collaboration, Content Management, Groupware, Microsoft Project, Team Management, Enterprise Software, Software, Microsoft Office, Office Suites, Management, Brian Sommer
- Blog posts 2009-09-16
- Web Help Desk Software 9.2.1.7 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing
- Software downloads 2009-08-19
- Enterprise 2.0 2009 Conference: Aggregate and Organize
- I finally made it to Boston for the Enterprise 2.0 conference with my record intact. That record would be that I have NEVER in 15 years of flying to Boston a hundred times, NEVER, repeat again, NEVER been on time both ways. This one was resolved quickly because my flight...
- Tags: Paul Greenberg
- Blog posts 2009-06-24
- Kwok Information Server 2.7.3 (Windows)
- Kwok Information Server is an open source IT management system. Kwok Information Server provides a single application for managing IT assets, hardware inventory, software licenses, contracts, issues, and contacts. Additional modules include portal, RSS, and blogs. It gives you a single system to store and manage business information with a...
- Tags: Module, Server, Microsoft Windows, Kwok Systems, Kwok Information Server, Portals, RSS, Strategy, Internet, Management
- Software downloads 2009-06-18
- Semantic Technology Conference kicks off with Keynotes from Open Calais and Siri
- This year's Semantic Technology Conference got fully underway this morning, with Keynote presentations from Tom Tague of Thomson Reuters' Open Calais Initiative and Tom Gruber from Siri. Despite the wider economic situation, attendance for this fifth year of the event feels a little up on last year, and there's...
- Tags: Web, Advertisement, Tool, Siri, Tom Tague, Tague, Enterprise Adoption, Virtual Personal Assistant, Virtual Personal Assistant Paradigm, Podcasts, Channel Management, Productivity, Internet, Marketing, Paul Miller
- Blog posts 2009-06-16
- Two BPM interviews that show how robust custom development still is
- A Bright Light in High Tech Nice to see a tech sector bucking the economy I recently conducted two different interviews on the BPM business process management space. One of these was with Phil Gilbert, President of Austin-based, Lombardi Software and the other...
- Tags: Lombardi Software Inc., BPM, ERP, Business Process Automation, Operational Planning, Strategy, Enterprise Software, It Operations, Business Operations, Management, Software, Brian Sommer
- Blog posts 2009-05-20
- Live from the X2 Community Conference
- I'm at the X2 Development Corporation Community Conference for the next two days. It's an annual event that our SIS vendor puts on to bring together end users (power, guru, new, and otherwise) and, not surprisingly, build community among their growing cadre of school districts. Obviously,...
- Tags: District, Aspen Technology Inc., SiS, Help Desk, Call Centers, Process Improvement, Financial Accounting, It Operations, Quality, Business Operations, Finance, Christopher Dawson
- Blog posts 2009-05-06
- Telecommuting will rise to include 43% of US workers by 2016
- It was shocking to me anyway that we already have 34 million Americans working at least occasionally from home today. And that's with broadband to only 56% of US homes. But that's what the data say. And with our Consumer Technographics survey of 61,033 US and Canadian consumers, you can...
- Tags: Worker, Workforce, Telecommuting, Recruitment & Selection, Workforce Management, Payroll Solutions, Human Resources, Ted Schadler
- Blog posts 2009-03-13
- How Google Apps Can Unlock Information, Increase Innovation and Streamline IT
- TechCFO's business is all about knowledge management -- specifically financial expertise for tech companies. The company needed an easy way to access and share sensitive information and knew that public folders on their Microsoft Exchange server was not a scalable solution. TechCFO enlisted the help of Cloud Sherpas...
- Tags: Innovation, Google Inc., Google Apps, Information Technology, Streamline, TechCFO, Cloud Computing
- Webcasts 2009-03-03
- Bitrix Intranet Portal 7.1.5 (Windows)
- Bitrix Intranet Portal is a business-driven intranet solution designed for Enterprise 2.0 collaboration. Get an effective and easy-to-use intranet portal that includes the latest integrated communication, collaboration, social networking, document sharing, and task management tools. Document and file sharing, Native WebDAV support, Event calendars, Contacts and staff profiles, Instant messaging,...
- Tags: Bitrix Inc., Microsoft Windows, Intranet, Bitrix Intranet Portal, Intranet Portal, Portals, Web Technology, Internet
- Software downloads 2009-01-17
- Migrating to Amazon Web Services: The blueprint
- Moving your infrastructure to Amazon Web Services--or any other cloud platform--sounds like a no-brainer in many respects. You can scale up or down as needed and pay only for the computing and storage you use. The big question, however, is this: How exactly does a company migrate its infrastructure? ...
- Tags: Web Service, Amazon.com Inc., Infrastructure, Helpstream, EC2, Cloud Computing, Data Centers, Software As A Service (SaaS), Web Services, Storage, Hardware, Data Management, Emerging Technologies, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-12-18
- 'IT has no inherent value'
- 'IT has no inherent value'Finally!After all these years the "pointy haired boss" gets outed.RE: 'IT has no inherent value'Wow, the title to this article is very misleading. Some IT projects do have inherent value and if the project pushers and the project benefit receivers both agree on an IT project...
- Tags: Strategy, information technology, inherent value, IT HAS
- Discussion threads 2008-12-02
- Global Manufacturer Signs Up for Service, Mitigates Portal Deployment Risks
- Executives at Timken were anxious to rebuild the company's entire portal to improve the efficiency of diverse, global content management. They selected Microsoft Office SharePoint Server 2007 as the company's portal solution and SAP as its enterprise resource planning solution. But, the Timken in-house IT staff needed help. Since Office...
- Tags: Microsoft Office SharePoint Server, Microsoft Office, Microsoft Office SharePoint Server 2007, Portals, Content Management, Web Technology, Internet, Enterprise Software, Software
- Case studies 2008-11-01
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