knowledge management app

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Google Knol: Wikipedia killer or knowledge management app?

Google Knol: Wikipedia killer or knowledge management app?I Vote For Knowledge ManagementI like, and agree, with the different slant you have taken on Knol. My perspective on your post can be found at http://abovethenoise.blogspot.com/2007/12/googles-knol-initiative.html.too much fragmentationI'd better have one knowledge repository than 3 to query against. The only way...

Tags: Strategy, Business intelligence, Wiki, knowledge, Google Knol, knowledge management, Wikipedia killer, Wikipedia, knowledge management app, killer, Google Inc.

Discussion threads 2007-12-14

Additional Resources

Web Help Desk Pro 9.2.3.1 (Mac)

This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...

Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations

Software downloads 2009-11-25

Fawning over Chatter and how SAP missed its chance

What Salesforce did was pricing, not features...What I was talking about that most people missed wasn't the feature set. Of course that isn't new. Even Benioff pretty much admits he stole the idea from Facebook and Twitter.But at the Techcrunch Real Time Crunchup on Friday Benioff said Salesforce was working...

Tags: Pricing, Sales force management, Marketing research, Strategy, Chatter, SAP AG

Discussion threads 2009-11-23

Chatting (Not Chattering) About Salesforce - Part I

Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...

Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul

Discussion threads 2009-11-23

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Web Help Desk Pro 9.2.2.1 (Windows)

This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and...

Tags: Asset, Web, Microsoft Windows, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Operational Planning, Business Operations

Software downloads 2009-10-25

EvriChart: A Linux Success Story

Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...

Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow

Blog posts 2009-10-20

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.   So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0.  I'm...

Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg

Blog posts 2009-10-20

News to know: Intel; Microsoft; Cisco; Google Voice; Postini; Nokia

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Larry Dignan: Intel: Solid third quarter; Sees brighter prospects ahead Sam Diaz: Analysts interested in Intel's 2010, not just...

Tags: Google Inc., Postini Corp., Larry Dignan, Nokia Corp., Voice, Camcorder, Microsoft Corp., Cisco Systems Inc., Sam Diaz, Intel Corp., Microsoft Windows 7, Microsoft Windows, 3G, Data Centers, Wiki, Operating Systems, Software, Cellular Phones, Consumer Electronics, Personal Technology, Storage, Hardware, Data Management, Online Communications

Blog posts 2009-10-14

Gartner: Windows 7 is 'all but inevitable'

Completely Disagree with Gartner's Recommendations...I would be skipping Vista at this point, and aborting all Vista deployment plans. Why? Simple...Any IT staff that is deploying Vista en mass to their enterprises bought it with Volume Licensing, which means they probably bought it with Software Assurance... better to use those support...

Tags: Microsoft Windows Vista (Longhorn), gartner, Microsoft Windows Vista, Win 7, Microsoft Windows 7, Gartner Inc., Microsoft Windows XP, Microsoft Windows

Discussion threads 2009-10-13

Revisiting RIM: Are the enterprise storm clouds brewing?

In the context of the scenario...it could very well come down to iPhone v. RIM. If, as posited, businesses adopt a BYOP model. That kind of thing doesn't matter what wireless network your using, if they'll open exchange up for you to hook your iPhone to. Which may - and...

Tags: Smart phones, Handhelds, data plan, Apple iPhone, AT&T Corp., BIS, RIM BlackBerry, Verizon Communications Inc., Research In Motion Ltd.

Discussion threads 2009-09-30

The democratization of IT

Get your head out of your paradigm"democratization of IT"... are you serious? Look at any complex multipolar situation in the world and you'll see that when there are diverging forces, democracy is a liability.Iraq... competing religious factions turned the idea of democracy into a joke.The Palestinian territories... Democracy resulted in...

Tags: Quality, information technology

Discussion threads 2009-09-18

Software engineers move over - the era of the media engineer

Software engineers move over - the era of the media engineerI don't see this happeninggood engineers are good engineers; perhaps shoddy media engineers will be washed out of the process more quickly than shoddy programmers so perhaps you'll see this situation influence salary spreads since "bad aesthetics" speak louder...

Tags: Recruitment & Selection, Development tools, media engineer, Software Engineers, job

Discussion threads 2009-07-29

NetSuite + AdaptivePlanning = BPM disruption

This slipped under the radar but on June 10th NetSuite and AdaptivePlanning announced a marketing and integration partnership that will see NetSuite acting as a reseller for AdaptivePlanning's business performance management BPM solution. Why should this matter? So far, the saas/on-demand transaction app...

Tags: BPM, Business Performance Management, NetSuite Inc., Adaptive, Business Intelligence, Sales Strategy, Enterprise Software, Software, Data Management, Sales, Dennis Howlett

Blog posts 2009-07-01

Semantic Technology Conference kicks off with Keynotes from Open Calais and Siri

This year's Semantic Technology Conference got fully underway this morning, with Keynote presentations from Tom Tague of Thomson Reuters' Open Calais Initiative and Tom Gruber from Siri. Despite the wider economic situation, attendance for this fifth year of the event feels a little up on last year, and there's...

Tags: Web, Advertisement, Tool, Siri, Tom Tague, Tague, Enterprise Adoption, Virtual Personal Assistant, Virtual Personal Assistant Paradigm, Podcasts, Channel Management, Productivity, Internet, Marketing, Paul Miller

Blog posts 2009-06-16

EMC World: Companies that adopt new tools still need to manage the data

How or why is your information important? Information in a business setting might include e-mails that need to be retained and archived for regulatory purposes. Or it might be the collaborative documents that employees have been working on for a product launch. At EMC World in Orlando...

Tags: Mark Lewis, EMC Corp., Tool, Storage, Hardware, Sam Diaz

Blog posts 2009-05-19

Google: Looking over shoulder at Wolfram|Alpha?

Google: Looking over shoulder at Wolfram|Alpha?Google and Wolfram AlphaI don't think they are actually in the same field to be competitors. I think if Google is talking about/looking at Wolfram Alpha... it's for acquisition of the technology... or an API share. Google doesn't want to be a mega-calculator, but if...

Tags: SEARCH, Google Inc., Wolfram Alpha

Discussion threads 2009-05-08

Study: Silent patching best for securing browsers

Study: Silent patching best for securing browsersAll MS had to dowas silently update the update service which would break nothing and the web went bonkers.I haven't had an issue with an MS update in a long time. Nor an Apple update for that matter.But we test every one regardless,...

Tags: Web browsers, Web browser, Microsoft Corp., Google Inc., Chrome

Discussion threads 2009-05-05

'Private cloud' = just another buzzword for on-premise datacenter?

VMware made its big "private cloud" pitch last week with its introduction of vSphere. Not to be outdone, Microsoft is fleshing out its private cloud positioning at the annual Microsoft Management Summit this week in Las Vegas. Whether or not they admit it publicly (or just express...

Tags: Data Center, Microsoft Corp., Cloud, Data Centers, Storage, Hardware, Data Management, Mary Jo Foley

Blog posts 2009-04-28

News to know: Windows 7; Twitter; Satyam; Apple

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily.  For continuous updates see BNET’s around-the-Web tech coverage. Ed Bott: How hard will it be to move to the Windows 7 Release Candidate? ...

Tags: Larry Dignan, Microsoft Windows 7, Dana Blankenhorn, Satyam, Apple Inc., Microsoft Corp., Adrian Kingsley-Hughes, Twitter, Sam Diaz, Microsoft Windows, Web Browsers, Open Source, Operating Systems, Strategy, Software, Internet, Management

Blog posts 2009-04-13