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	<title><![CDATA[knowledge base Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/knowledge+base.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to knowledge base]]></description>
	<s:counts start="0" returned="20" found="37" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Chatting (Not Chattering) About Salesforce - Part I]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=71945&messageID=1390448&start=0]]></link>
		<description><![CDATA[Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 08:39:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[knowledge base]]></category>
		<category domain="http://updates.zdnet.com/tags/chattering.html"><![CDATA[Chattering]]></category>
		<category domain="http://updates.zdnet.com/tags/paul.html"><![CDATA[Paul]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[GeneralKB 2.7.402 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1179975]]></link>
		<description><![CDATA[GeneralKB is an innovative Knowledge Management software allowing an easy and effective management of all types of knowledge bases. With its intuitive user interface, it is easy to create, capture, and store in one location all types of documents and files and have fast retrieval when required. To improve knowledge...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 05 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/astersoft.html"><![CDATA[Astersoft]]></category>
		<category domain="http://updates.zdnet.com/tags/generalkb.html"><![CDATA[GeneralKB]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[Moderated Knowledge Sharing Bases]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=884]]></link>
		<description><![CDATA[  There's so much going on in the cloud world you need air traffic control to figure out what solutions to your problems are safe to bring to earth and put to work.    The instant gratification world of cloud - select solution> apply credit card to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 09 Sep 2009 23:01:31 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/mindtouch+collaborative+knowledge+base.html"><![CDATA[MindTouch Collaborative Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/wiki.html"><![CDATA[Wiki]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
	</item>
	<item>
		<title><![CDATA[TeamKB for Outlook 2.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1152341]]></link>
		<description><![CDATA[TeamKB for Microsoft Outlook is an enterprise-grade knowledge base, allowing you and your team to share information, reduce customer support, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents, all inside Outlook. With TeamKB, your team can document best...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 29 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/assistmyteam.html"><![CDATA[AssistMyTeam]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[ALEX Personal Knowledge Base 1.2.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1178877]]></link>
		<description><![CDATA[ALEX Personal Knowledge Base is a very simple tool to organize your knowledge, notes, ideas and other information. Just download, unzip and run pkb.exe. ALEX PKB is platform independent. You can run it seamlessly on Windows32/64, Linux32/64, OS X, Solaris, AIX. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 31 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/consultant.html"><![CDATA[Consultant]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/alex+personal+knowledge+base.html"><![CDATA[ALEX Personal Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/alex+pkb.html"><![CDATA[ALEX PKB]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+mac+os+x.html"><![CDATA[Apple Mac OS X]]></category>
		<category domain="http://updates.zdnet.com/tags/sun+solaris.html"><![CDATA[Sun Solaris]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/unix.html"><![CDATA[UNIX]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+mac+os.html"><![CDATA[Apple Mac OS]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[A Knowledge Base for Justified Information Security Decision-Making]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1174737]]></link>
		<description><![CDATA[The majority of modern-day companies store commercially sensitive and valuable information assets in digital form. It is essential for the Chief Information Security Officer CISO within an organisation to ensure that such information is adequately protected. External standards exist to advise CISOs on how to secure information, but these are...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 26 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+security.html"><![CDATA[Information Security]]></category>
		<category domain="http://updates.zdnet.com/tags/security+control.html"><![CDATA[Security Control]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
	</item>
	<item>
		<title><![CDATA[Knowledge Base 1.80 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1137273]]></link>
		<description><![CDATA[Modelling the application and information storage on a readily identifiable metaphor such as a reference library makes Knowledge Base easy to learn and intuitive in the way it handles and retrieves your important information. Combined with a visually pleasing, straight-forward and familiar interface gives you a powerful tool which enables...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 13 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/ozmosys+australia.html"><![CDATA[OzmoSys Australia]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[True Knowledge API lies at the heart of real business model]]></title>
		<link><![CDATA[http://blogs.zdnet.com/semantic-web/?p=273]]></link>
		<description><![CDATA[Semantically powered question answering start-up True Knowledge today made its Semantic Search API available for public consumption, taking the next step on the company's journey out of beta and providing a clear steer as to the way in which they intend to generate revenue.    As the company's...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 13 Apr 2009 22:01:32 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/true+knowledge.html"><![CDATA[True Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/query+api.html"><![CDATA[Query API]]></category>
		<category domain="http://updates.zdnet.com/tags/true+knowledge+home+page.html"><![CDATA[True Knowledge Home Page]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+miller.html"><![CDATA[Paul Miller]]></category>
	</item>
	<item>
		<title><![CDATA[Microsoft 'Fix it' automates fixing Windows problems]]></title>
		<link><![CDATA[http://blogs.zdnet.com/security/?p=2705]]></link>
		<description><![CDATA[I'm a little bit late with this but it's such a useful move by Microsoft, I figured I'd point it out for Zero Day readers.    Microsoft has been adding a nifty one-click "fix it" utility to its Knowledge Base KB articles to help end users solve Windows...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 26 Feb 2009 06:41:47 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge+base+article.html"><![CDATA[Knowledge Base Article]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/ryan+naraine.html"><![CDATA[Ryan Naraine]]></category>
		<category domain="http://updates.zdnet.com/tags/ryan+naraine.html"><![CDATA[Ryan Naraine]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[ManageEngine ServiceDesk Plus 7.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=880713]]></link>
		<description><![CDATA[ManageEngine ServiceDesk Plus is a web-based, easy to use Help Desk and Asset Management software whose features include contract management, purchasing, and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management , and Knowledge base in one low-cost, easy-to-use package, ServiceDesk...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 12 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/inventory+tracking.html"><![CDATA[Inventory Tracking]]></category>
		<category domain="http://updates.zdnet.com/tags/adventnet+inc..html"><![CDATA[AdventNet Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Instant Knowledge Base 1.10 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=849663]]></link>
		<description><![CDATA[Instant Knowledge Base is a new, powerful help-desk, problem & solution-tracker, database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. Perfect for Help-Desk applications and perfect for...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 06 Nov 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/pc+experts.html"><![CDATA[PC Experts]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[AllyCAD 3.6 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=837007]]></link>
		<description><![CDATA[AllyCAD is a Professional CAD software package with advanced toolkits. The toolkits include the architectural, mechanical, structural and survey specialized functionality. The CAD engine can also be customized for your bespoke requirements. Version 3.6 may include unspecified updates, enhancements, and bug fixes.   ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 26 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/allycad.html"><![CDATA[AllyCAD]]></category>
		<category domain="http://updates.zdnet.com/tags/cad.html"><![CDATA[CAD]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Richmond SupportDesk 6.7 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=828771]]></link>
		<description><![CDATA[Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 26 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/richmond+systems.html"><![CDATA[Richmond Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/richmond+supportdesk.html"><![CDATA[Richmond SupportDesk]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Windows Vista SP1 is out]]></title>
		<link><![CDATA[http://blogs.zdnet.com/hardware/?p=1532]]></link>
		<description><![CDATA[As expected, Microsoft has released Windows Vista SP1 for download.Â     It's available for download from the Microsoft Download Center in both 32-bit (435MB) and 64-bit (727MB) flavors, and via Windows Update (which will be a much smaller download, something in the region of 65 to 70MB). ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 18 Mar 2008 13:06:35 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista.html"><![CDATA[Microsoft Windows Vista]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista+sp1.html"><![CDATA[Microsoft Windows Vista SP1]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista+%2528longhorn%2529.html"><![CDATA[Microsoft Windows Vista (Longhorn)]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/adrian+kingsley-hughes.html"><![CDATA[Adrian Kingsley-Hughes]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[United Nations Agency Boosts Collaboration, Extends Knowledge Base With Portal Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=352432]]></link>
		<description><![CDATA[The United Nations Development Programme UNDP is pledged to help cut poverty in half by 2015. To help achieve this important strategic goal, it needed to improve collaboration among its country offices in Asia Pacific. The agency relied primarily on e-mail messages for communication between offices, and network storage for...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 13 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/portal.html"><![CDATA[Portal]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/united+nations+development+programme.html"><![CDATA[United Nations Development Programme]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Credit Cards 2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=807665]]></link>
		<description><![CDATA[Credit Cards is a very comprehensive knowledge base e-book designed to help you understand everything about what to look for before you apply for a credit loan. Over four hundred fully packed Credit Card articles are included in this e-book. Some of the articles include: identity theft, credit damage, credit...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 28 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/credit+card.html"><![CDATA[Credit Card]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/american+financing.html"><![CDATA[American Financing]]></category>
		<category domain="http://updates.zdnet.com/tags/e-books.html"><![CDATA[E-books]]></category>
		<category domain="http://updates.zdnet.com/tags/identity+theft.html"><![CDATA[Identity Theft]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+channel.html"><![CDATA[Sales Channel]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Venatek Customer Knowledge 1.0.60 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=799329]]></link>
		<description><![CDATA[Venatek Customer Knowledge is a customer support tool used to store customer information and to track and resolve customer issues. The database of customer issues is also designed to be used as a company knowledge base. Supporting documentation such as Word documents or screenshots may be attached to the knowledge...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 31 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+sql+server.html"><![CDATA[Microsoft SQL Server]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/venatek.html"><![CDATA[Venatek]]></category>
		<category domain="http://updates.zdnet.com/tags/venatek+customer+knowledge.html"><![CDATA[Venatek Customer Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/database+back+end.html"><![CDATA[Database Back End]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/document+management.html"><![CDATA[Document Management]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[General Knowledge Base 2.4 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=597357]]></link>
		<description><![CDATA[The program provides an opportunity to create and manage your own knowledge base: the creation of your own knowledge base becomes quick and simple. The program&apos;s interface makes it easy to use and handle. This program allows you to create a knowledge base based on any category of documents you...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 22 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/baltsoft.html"><![CDATA[Baltsoft]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[More information from Microsoft on stealth update]]></title>
		<link><![CDATA[http://blogs.zdnet.com/hardware/?p=789]]></link>
		<description><![CDATA[Just to keep you all in the loop, I've just received the following information from Microsoft regarding the stealth update.    In particular, I was interested in finding out whether the rumors that the stealth update was in order to correct a problem with the Windows Update mechanism.Â ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 15 Sep 2007 15:00:35 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+update.html"><![CDATA[Microsoft Windows Update]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/stealth.html"><![CDATA[Stealth]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/adrian+kingsley-hughes.html"><![CDATA[Adrian Kingsley-Hughes]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[KBase for Outlook 2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=791227]]></link>
		<description><![CDATA[A knowledge base that runs completely in an Exchange public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. Environment users already know. Off-line possibilities. All versions of MS Outlook. Rich text, .html and attached files can be used in knowledge articles. Full text...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 10 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/kalmstrom.html"><![CDATA[Kalmstrom]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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