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- Nortel Network Case Study: Kerzner International Limited
- Kerzner is among the elite in the luxury resort industry. Its objective is to anticipate, meet, then exceed customer expectations - to set the standard for the ultimate guest experience. As such, Kerzner recognized that its newest property, The Cove Atlantis, must be equipped with a top-shelf communications system as...
- Tags: Network, Nortel Networks Corp., Kerzner, Strategy, Networking, Management
- Case studies 2007-11-05
Additional Resources
- Accommodating Superior Service at the Ocean Club Resort and Atlantis, Paradise Island Resort and Casino in the Bahamas
- In the highly competitive luxury vacation destination business, Kerzner International has built a reputation for creating not just a hotel and casino, but an entire vacation experience. Poor call handling was becoming an increasing complaint - dropped calls, disconnects, long waits, inaccurate call routing - the problem was put on...
- Tags: Nortel Networks Corp., Contact Center, Bahamas, Casino, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
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At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
